DISH Reviews | Glassdoor

DISH Reviews

Updated May 24, 2017
3,367 reviews

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Full-time Part-time

3,367 Employee Reviews

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Pros
  • Great work days/hours, pay is good, advancement is good (in 144 reviews)

  • Work life balance, Flexibility, Job responsibilities, Co-workers (in 52 reviews)

Cons
  • Work/Life balance can be a struggle especially if you care (in 109 reviews)

  • Poor communication/lack of transparency from upper management (in 184 reviews)

More Pros and Cons

  1. "thankless work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Service Representative (TRS 1) in Christiansburg, VA
    Former Employee - Technical Service Representative (TRS 1) in Christiansburg, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    great pay for performance if you can meet your goals, work is fairly straight forward if you use common sense

    Cons

    poor poor poor communication about changes in company policy and expectations from corporate and in house management. favoritism plays a huge part in your ability to advance and move to other departments within the company

    Advice to Management

    decrease the work load on associate coaches, supporting a team of reps is hard enough without coaches having to fill out useless reports that do nothing to impact the productivity and overall customer experience with the company. let them spend time actual hands on time working with their agents on problem areas


  2. Helpful (11)

    "I Would Rather Be Unemployed"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Englewood, CO
    Former Employee - Senior Software Developer in Englewood, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I met some wonderful people at DISH with whom I hope to remain friends and colleagues for a long time to come.

    Cons

    The Cons of working for DISH are myriad. A quick piece on the tangible ones...
    The raise and promotion model is perverse and utterly dissuades rewarding employees because doing so literally punishes all other employees in that group. Raises of all kinds (including promotion) are drawn from a pool based on an arbitrary % of the total salaries of the employees in a group and that pool is the hard cap for raises, i.e. giving Sally a raise means Sue gets a smaller raise and giving Sally a promotion means Sue and Sam do not get raises at all.
    The benefits are laughable. I never took advantage of any of them during my tenure until subscribing to the television service became compulsory to keeping my job. If you or a loved one have a chronic illness it will probably cost you more money than it is worth to be employed with DISH.
    Beyond the compensation and benefits problems the company lives in mortal terror of its founder, Charlie Ergen. Charlie has made clear in multiple all-hands meetings that he sees no value in IT whatsoever. One of his more (in)famous quotes is referring to iT as, "Replacable bags of plasma". His speeches to the employees are captured on video, but those videos are always edited because he cannot go a full meeting without saying something demoralizing and offensive.
    All of the HR policies come straight down from Charlie and cannot be overruled. Managers cannot hire who they want and have little to no power to negotiate salary or benefits. HR has the final say on any and all candidates.
    That fits with the general theme that only upper management have power to make any decisions whatsoever. Even something as trivial as access to the internet requires approval from a VP. The default, like everything at DISH, is that you have no permissions, no access, and no ability to make decisions without the approval of a VP. You are not treated like an adult, but an unruly child and that is from day 1.
    The "badge report" as it is colloquially called is another demonstration of the complete lack of respect for the employees at DISH. All comings and goings of an employee are tracked through the badge reader system and if one violates any of the numerous rules associated with arrival times (9:00AM for the general populace, 8:30AM for IT), break times (under 10 minutes), lunch time (under an hour and only between 11:30AM and 1:15 PM), departure time (4:00PM), or hours clocked in at the physical building in a week (42.5hrs [40 + 0.5hrs per day for unpaid lunch]), then one can expect a conversation with their manager or an HR representative. I am not exaggerating when I say that I was once asked to justify missing my weekly hours by 1 minute. This is not how professional adults should be treated.
    Software quality is nonexistent. The processes simply discourage it. The business units define the requirements and they are fickle beasts whose minds are only made up with days of a production release. I even had a few experiences where requirements documents were not finalized or approved until the software had already been delivered to production. Development's time estimates are ignored, Test effort estimates are ignored, and despite undefined requirements IT is held solely responsible for project failures and poor quality. This is all while IT works most weekends and most holidays to keep up with the constantly shifting requirements.
    Development is on call twenty-four hours per day, three hundred sixty-five days per year. Many teams have come up with rotations to handle this burden, and it is a burden. In our industry it is common for development to be the last line of defense. At DISH, development is the first and only useful line of defense. There is no documentation and almost no training given to the support tiers that should come before developers are engaged, so developers are always engaged.
    This last con I'm going to mention (exhaustively listing the cons of working for DISH would make this a novel) is the use of technology. DISH is at least a decade behind the industry. I only mention this because it is difficult if not impossible to grow one's career while working for DISH.

    Advice to Management

    The only leader at DISH with any real power to change things is Charlie Ergen so this is addressed to him personally. Charlie, you were a great entrepreneur and your goal to provide a high value alternative for television is admirable. That said, you don't know anything about how large systems work and you should not pretend to. You should hire other smart people who understand those kinds of problems and let them solve the problems that they know how to solve. It may seem unorthodox to you, but the world of business is not limited to 9-5 and slick marketing ideas anymore. You need IT whether you know that or not.


  3. Helpful (3)

    "This is the place to work when you're between jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Administrator in Englewood, CO
    Current Employee - Senior Systems Administrator in Englewood, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You will definately get opportunities to work on projects whether you want to or not

    Cons

    Projects are not run very well at all at Dish. There are no standards for anything there. And don't get me started on the offshore population (a company Charlie owns) that somehow never get fired when the rest of us are fired (ie, January '10, 80 people in IT). And Chuck has the nerve to come out a few weeks later and says there's never any layoffs. People get fired there all the time and people get promoted overnight because they are drinking buddies or workout buddies. The VPs in IT are definately a curious mix. How can you have someone in that position who knows so little about Operations? It really is amazing what comes out of the mouths of management. Very unprofessional.

    Advice to Management

    Agree to a standard and stick to it! Ever heard of ITIL? Do something for the employees like getting rid of the bio-scanners. Or replace the threadbare carpeting. Or how about fixing the bathrooms so they don't resemble someplace you'd find at a downtown soup kitchen. Run this company like a large company not a small company like it started. Get rid of the redneck, backwoods owner and do some things that make sense.


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  5. "great internship horiblle company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Intern in Englewood, CO
    Former Employee - Operations Intern in Englewood, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good internship learn a lot pay is good for an intern.

    Cons

    Horrible full-time job offers. A lot of incompetent people. Management does all the work because they are the only ones paid enough to do so.

    Advice to Management

    Higher smarter people and less expect more and pay them more.


  6. Helpful (1)

    "Dish employees are treated with less respect than the carpet and they fix that with duct tape"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Denver, CO
    Former Employee - Program Manager in Denver, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Due to the turnover you will get the chance to work on projects that exceed your current title. You will get experience you would no place else. You will also learn a great deal of what not to do to. Many of your peers will be great people, but you will come to question their and your sanity for working there.

    Cons

    You will not be trusted as an employee. They worry more about how many hours you are there, what time you showed up and how long you took for lunch than what your work product is. If you work here don't come late and don't take more than 30 minutes for lunch.

    Other items to know:
    You will be required to work long hours due to poor planning and not on anything truly productive
    You will be required to give up your personal life
    You will get paid below market- in many cases far below
    It will take months to get through the interview process and that is fast
    You will take tests to get hired and none will predict your ability to perform
    You will spend a great deal of time working hard on projects that go no place and with no purpose or application to current needs
    Your review will be based more on a bell curve distribution than performance. Even if you are a top performer you will get a lower rating if management feels there are three performers but your team is assigned to give out only two A + ratings. Rest assured their friends will get the top rankings. You could also get an F because every team has to give a few of those out too. Someone must not be performing is the senior management’s thinking.

    Advice to Management

    Trust your employees. Get rid of the SVPs and put Tom Cullen in charge. Kill your current review process, stop with the badge report, trust your directors and managers to do their jobs, and pay better.


  7. Helpful (6)

    "The reviews are true, except for the 4's and 5's created by HR for recruiting"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Denver, CO
    Former Employee - Business Analyst in Denver, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - lots of experience and cross training due to revolving door of employees
    - Most managers hate the ones above them, so there are some good first line managers that watch out for their people
    - Reasonable time off as long as you don't plan on being gone more than a few days at a time
    - I had a cool boss so I was treated pretty well, but had to watch the train wrecks around me

    Cons

    - Initial offer was laughable. They tried to offer what I had asked for when applying for a job 6 years ago, and I had to justify why they should even match my previous salary.
    - Benefits are horrible, hope your spouse has a better plan
    - Work from home? No. Never. If it's a BLIZZARD is expected you will get a "be prepared" email from HR. Their answer to avoid danger on the roads is to stay at hotel by the office.
    - Charlie sticks his head into way too many meetings and doesn't trust his employees. That's why you hire experts.
    - They are proud of never having layoffs. Instead they do mass firings and make up a performance number that everyone is supposed to hit (changes with each firing). This way they don't pay unemployment.

    Advice to Management

    Trust the experts YOU HIRE to fill your needs. Don't treat your employees like crap that are expendable. Use the technology that makes people's jobs easier, telecommuting and scheduling to allow work/life balance will exponentially help your retention. Take some tips from Directv and Comcast and actually invest in your employees outside of things mandated by law.


  8. Helpful (3)

    "Tragic"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Englewood, CO
    Former Employee - Marketing Manager in Englewood, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Some management are talented and educated and you could learn something from them, but they tend to leave sooner than later
    - A lot of good people to work with
    - Learn about an exciting industry
    - Lots of challenging work
    - Forced to work long hours so you don't have to spend time with your family (if you don't like them)
    - Horrible benefits (No need to go to the doctor if you can't afford it)

    Cons

    - Badge reports, fingerprint scanning and exaggerated policing making you feel like you're in grade school having to report at the principal's office if you're 2 minutes late.
    - Low pay, no recognition, and so much red tape to make the simplest decision it is ridiculous.
    - The company culture breeds following orders, brown nosing, and throwing others under the buss in order to move up the latter. This doesn't mean all successful employees at the company do that, but is feels like that is the winning recipe for advancement.

    Advice to Management

    There is a reason why all the talented people you are trying to recruit are not buying into your mantra. However, we all know many in management try to make Dish better, but Charlie puts his foot down.


  9. Helpful (10)

    "Stay away at all costs (unless on the brink of starvation)"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Englewood, CO
    Current Employee - Manager in Englewood, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Everyone loves TV, so there is that. But they cannot keep customers or good quality employees and managers. It is hard to think of any pros except the paycheck. Maybe a good job to start as a new college graduate, but with turnover so high, you will be hard-pressed to find talented managers and executives to learn from, only a very desperate, chaotic environment where you will be running around putting out fires.

    Cons

    Pretty much everything. They have no regard for hard work or their employees - it is a favor for you to work there. Everyone can be easily replaced - no respect for anyone except for the few sycophants who can really suck up. You will get no training opportunities outside the company - very little inside the company to progress in your career. To keep costs down, Charlie requires 20-33 1/3% of people be placed on performance improvement plan every year so that if he has to, he can fire people without actually downsizing them so that he doesn't have to pay unemployment benefits and higher unemployment insurance premiums. You can go years without a raise - they will just make up crap to justify why - search through your emails for any little reason. This is despite all the things you accomplished and attained that year. And if you are one of the unlucky ones who have some experience and were not hired out of college and make what they perceive to be too much - you will be targeted for your experience and your salary - even if what you are earning is below the market value. And with the high employee turnover, you will be doing your job and other jobs because it takes months to replace someone, because of all the executive approvals required for permission to backfill the positions, the lengthy advertising and interview process, as well as the standardized tests that are required (which take 3-4 hours to complete).

    Benefits are a joke - unless you have a catastrophic occurrence, God forbid, there is a $1,250 deductible you must pay until that runs out ($2,500 or more for a family) then they pay 80% and you pay 20% up to another level, which is pretty high.

    You are micromanaged within an inch of your life because you are not trusted as an employee or a professional, but as a child who needs constant supervision. The ironic thing with all this management, you will get very little mentorship or learn much because DISH definitely doesn't attract the best and they don't have that much talent; despite the economy and their cheap prices, they are also losing more customers than bringing on, and you can smell the desperation in the air as they scramble to do something, but since they don't have great management or leadership and can't attract it, they will continue to decline.

    There are badge reports your managers monitor to ensure that you did not come in a minute after 9:00 a.m. because that report will go directly to the VP of your department who must answer to HR. You must "punch in" using a fingerprint scanner at the turnstile when you enter and exit the building. If it snows, you are told to prepare for it by staying at a nearby hotel the night before because blizzards are no excuse to call in or work from home or even be late (Charlie waits by the door and takes names if come in after 9:00 a.m.- and if you use sick days for snow storms, (or even call in sick Mondays or Fridays) this is viewed as suspicious behavior and you will be warned for it if not fired.

    Advice to Management

    None because they will not listen, nor do they really care. It is Charlie's way or the highway, and I hope when the economy gets better, which it seems to be, most employees will hit the highway.

    Well, here is another piece of advice - quit with the fake positive reviews peppered thoughout this site, because it is very obvious.


  10. Helpful (4)

    "Second rate company, second rate service, and treats employees like underwear, changes them everyday."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Service Representative in Littleton, CO
    Former Employee - Technical Service Representative in Littleton, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    My paycheck never bounced. Other than that, I did not see much upside to dish network once I started working there.

    Cons

    Computers, chairs, and desks were frequently broken, managers were made to constantly push reps off of phone calls instead of helping the customers to keep "call handle times" low and keep bonuses up. Constant change in personnel, philosophy, and such made low/mid managers out to be liers a lot and bonuses/schedules messed up. My whole training class was promised certain raises and bonuses when we were hired, but never saw a dime. Overall, the company prides themselves on being cheap.

    Advice to Management

    A permanent change in philosophy from senior management on down to create stability, good products, and good support at a "reasonable" cost for the company and customers needs to happen. You lose too many customers because you create a false sense of a contract when you sign people up on 2 year contracts, then change the rates half way through. You are getting bad reputations from angry customers, and it has got bad enough that the BBB is investigating it and has drawn media attention.


  11. Helpful (5)

    "A company based on lies!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Specialist II in Nashville, TN
    Former Employee - Field Service Specialist II in Nashville, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Knowledge of satellites to tv programming and learning how to figure out installation ideas on a min. notice.

    Cons

    The company is so horrible to their workers that I have never so many people quiting. There is a huge lack of communication in this company. This is not the military, this is a customer service company! If the company treats you, the employee, like a grunt, then more than likely will treat the customer the same way. It is a negative and very uncaring company. It is a shame cause there is so much potential for this company if it would focus on making the employees not feel like slaves.

    Advice to Management

    I run my own company now and just got the award for excellence within 1 year and business is better than ever! Focus on the folks that work for you and make them happy! In return they will feel the love and make you and your customers nice and happy. Loosing a little off the Overhead might be worth it in the long run.


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