DS Services of America Reviews | Glassdoor

DS Services of America Reviews

Updated May 3, 2017
214 reviews

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Full-time Part-time

2.3
Star Star Star Star Star
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Tom Harrington
89 Ratings

214 Employee Reviews

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Pros
  • The pay is good only as long as your on a good route (in 7 reviews)

  • They are also very good at acknowledging hard work and will take the time to either call or send an email to say "thank you" (in 9 reviews)

Cons
  • Very stressful job for a call center that delivers WATER (in 17 reviews)

  • Upper management has no idea what is going on in the field nor do they care (in 14 reviews)

More Pros and Cons

  1. "Customer Representive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Birmingham, AL
    Former Employee - Customer Service Representative in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DS Services of America full-time (Less than a year)

    Pros

    The people who works there

    Cons

    Not as organized of a company


  2. "Never use or work for this company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Antonio, TX
    Former Employee - Account Executive in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DS Services of America full-time (More than 3 years)

    Pros

    Freedom to work from home, your commission is based on your hard work

    Cons

    Terrible management, no organization, false hopes, work from personal vehicle, end up delivering product daily in said vehicle, 10 minute 1-800 phone call waiting, and once you reach customer service line your message won't be delivered to correct team member anyway, several large commissions were never paid due to faulty system or lack of service. Company is too large to manage and seems to focus on creating new customers rather than servicing the ones you actually have correctly.

    Advice to Management

    Be sure your local branch and route managers at least have the smallest desire to service customers.


  3. "DS services key rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DS Services of America full-time (Less than a year)

    Pros

    You gain great customer service skills

    Cons

    You will deal with many very frustrated customers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Compensation doesn't match workload"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Specialist in Mableton, GA
    Current Employee - Billing Specialist in Mableton, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DS Services of America full-time (More than 5 years)

    Pros

    Great co-workers, convenient location, great place to learn new things

    Cons

    pay doesn't match the industry - most places doing the same thing are paying 10-20% more.

    Advice to Management

    Do more to your employees to make them feel appreciated instead of taking away things from them.


  6. Helpful (1)

    "Sufficient as short-term bill paying method"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DS Services of America full-time (Less than a year)

    Pros

    Relatively nice center in Lakeland, rec center included.

    Cons

    Highly priced health care, other benefits leaving things to be desired. Very limited room for growth with very low pay ensures quite a high turnover rate, even for a call center.

    Advice to Management

    Raise wages, relax productivity standards by a few margins to ensure quality of work.


  7. Helpful (1)

    "Steer Clear at all cost!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lakeland, FL
    Current Employee - Anonymous Employee in Lakeland, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at DS Services of America full-time (More than a year)

    Pros

    Great people, but poor leadership.

    Cons

    Lack of accountability and organization.

    Advice to Management

    You will never be the premier employer of Lakeland as long as you operate like a vendor center.


  8. Helpful (2)

    "UNPROFESSIONAL WORK ENVIRONMENT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Mableton, GA
    Former Employee - Customer Care Agent in Mableton, GA
    Doesn't Recommend
    Negative Outlook

    Pros

    M-F with some overtime offered. Decent pay.

    Cons

    No process whatsoever. Management and leadership as a whole is lacking, conniving, elitist. I’ve seen them build false cases against people just to get them to quit or have a “reason” to fire them. No value in their employees. HR is a joke.

    Advice to Management

    Take some training classes on how to actually manage.


  9. Helpful (1)

    "Unorganized"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DS Services of America full-time

    Pros

    Staff is great and very helpful. There's always something exciting going on. They give you credit when it is due

    Cons

    The job is just so organized. You sit behind a desk just to get yelled at by customers and there's literally nothing you can actually do. They make you believe you can but in reality there nothing you can do for customers calling in


  10. "Love!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very flexible with time off

    Cons

    No system for clocking in. Your manager enters your time.

    Advice to Management

    Find a better way for getting clocked in so hours are correct


  11. Helpful (2)

    "Failing miserably on many levels"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Route Sales Representative in Kent, WA
    Former Employee - Route Sales Representative in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DS Services of America full-time (More than 10 years)

    Pros

    Your truck is your office, Weekly pay, nice starting wage, paid to earn class B CDL, stress free environment (no accountability),

    Cons

    Piss-poor and disconnected management at every level, fleet is embarrassing, staffing, holiday delivery scheduling, everything related to current operating systems.

    Advice to Management

    Management needs to step their game up to the level of your expectations of others. NW Region is extremely unqualified. In fact, clueless is a more applicable term. This region currently has the equivalent of a substitute PE teacher in charge of your entire operation. It is an absolute joke.


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