DS Smith Reviews | Glassdoor

DS Smith Reviews

Updated September 10, 2017
39 reviews

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3.2
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DS Smith CEO Miles Roberts
Miles Roberts
16 Ratings

39 Employee Reviews

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  1. "A very good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at DS Smith full-time (More than 3 years)

    Pros

    Days go quickly, as the work is challenging, fast-paced, and always different. Teams are smart, committed, and engaged. The Company is growing, and growing in the right direction with a focus on safety and health and employee engagement.

    Cons

    Days go quickly, as the work is challenging, fast-paced, and always different. At times, work-life balance may feel like a bit of a challenge, however, the team atmosphere helps move you through these times.


  2. "Lead operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at DS Smith full-time

    Pros

    Busy place with no lay offs and OT

    Cons

    Bad management not supporting leads

  3. Helpful (6)

    "HORRIBLE COMPANY. DON'T GET ATTRACTED TO THE PACKAGE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Communications Specialist in Bolingbrook, IL
    Former Employee - Marketing Communications Specialist in Bolingbrook, IL
    Negative Outlook
    Disapproves of CEO

    I worked at DS Smith full-time (Less than a year)

    Pros

    Standard market compensation and salary, travel, opportunity to grow, health and dental insurance, nothing else really, diverse staff, social coworkers

    Cons

    HORRIBLE work/life balance, too much politics, toxic staff and coworkers, HR is very biased and always secretive.. marketing department had 6 people come and go in one year (2016) for the same positions. There is one person in the marketing department that everyone hates. They make your life hell, super unorganized, don't know how to prioritize, will waste time on stupid things and then ask you to stay after hours to complete the work.. management keeps talking crap about other people with their own employees (how stupid). there are two marketing roles.. both roles do stupid kiddish work that even high schoolers can do. you don't learn anything at all. The management in the marketing department literally throws her phone on the table and the floor when they are angry. They use swear words for their coworkers and counterparts. They reveal secrets of other people in other department in anger and are always in the worst mood ever. You will never see a smile on their face. Has a horrrrrrible work life balance and expects the same from you.

    Advice to Management

    Hire employees, not slaves.


  4. Helpful (3)

    "Horrible horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DS Smith full-time (Less than a year)

    Pros

    Some growth potential, apparently you can travel on he job but don't even depend on that happening because it probably won't.

    Cons

    Management is terrible, false promises in terms of job environment, staff is very under appreciated and the work environment is unprofessional. You guys have a lot of work to do if you want your company to flourish. Despicable.

    Advice to Management

    Treat your employees with respect. You can't expect motivation on the employees end if you don't address concerns to them. Very very unprofessional HR and management.


  5. "quality engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Germany, GA
    Former Employee - Buyer in Germany, GA
    Doesn't Recommend
    Negative Outlook

    I worked at DS Smith full-time (More than 5 years)

    Pros

    soft skills, nice team, ok

    Cons

    small salary, bad management, bad investment

    Advice to Management

    invest in people


  6. Helpful (1)

    "RATE A COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance in Romeo, IL
    Former Employee - Maintenance in Romeo, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Clean air conditioned in summer heat in winter

    Cons

    Management everyone wants to be the boss

    Advice to Management

    Start over with the people that has been hired


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of autonomy, fast paced, lots of change, international opportunities - company growing

    Cons

    Autonomy means that you have to run with your idea nut may not get all the support you need until you have proved it works

    Advice to Management

    Keep up the growth and good work

  8. "Not a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at DS Smith full-time

    Pros

    - plenty of time for yourself
    - lively environment

    Cons

    -salary hikes
    -management
    -employee benefits are none actually

    Advice to Management

    Please focus on your employers, they might just all leave


  9. "Do you like Xtreme work?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at DS Smith full-time

    Pros

    Well DSS is the place for you. If you want a job where it feels like you have to juggle while hopping on one foot and reciting the alphabet backwards then when you drop a ball made to feel like you have ruined the company this is the job for you all for the price of near minimum wage. They expect world class work on low class wages.

    its difficult to explain what you do, there is nowhere quite like it, first day you will be shaking your head asking what have you got yourself into, the most basic summary is stand in front of 1-4 steam presses and quickly put bits of polystyrene into boxes as the customer wants them, it could be putting them in all sorts of patterns and combinations like an 8 hour game of Krypton Factor dexterity test.

    The polystyrene drops onto tables low enough for a small child, so if you want a bad back this is the job for you, sometimes you have to put them into large boxes on the floor so you are pretty much bending over all day until you get a few hundred in then you get the luxury of standing semi straight backed. Standing in front of "steam" presses means you get blasts of steam in your face every drop, dripping water from the roof on your head and the floor is always wet, everywhere is wet. Just expect to get soaked and breath moist funky air all day or night. A good part of steam presses is its nice and warm, winter is Tshirt weather. A bad part is in summer its around 30+ degrees. One of the thermometers behind a press read 37 degrees one day so expect sweat streaming down your face.

    You could have an easy press, but thats mainly reserved for long timers who all seem to have bad backs, if you are new you will be subjected daily to "torture the temp" where most of the time you could be running around like a headless chicken running 3 or 4 that drop 20 bits each every 30 seconds and you have to fully check them, be in front of the press for every drop to count how many have dropped in case one gets stuck in the press, and house keeping duties if you have any spare seconds.

    You are not allowed to stand for longer than 2 seconds without moving or you get looks like you killed someones grandma. Same goes for mistakes. Run 3 fast presses where you are on catchup all the time then someone higher up walks up and asks you for a count, folds their arms waiting so you have to let the other presses pile up and go back to a complete mess. Pause for a second to think or dont do it quickly enough while they stand there and you will be mocked, not in a jokey way but patronising and quite cynical. They could do it themselves but dont expect any help. Make a mistake and get name called and humiliated the same way, one guy from the setters called me derogatory names for making a single mistake. Then proceeded to every time he saw me and greeted me. Again not in a jokey way, tried to laugh it off and I received a 1000 yard stare with a hint of violence incoming. pretty much felt like bullying but it happens all the time, higher ups have free reign to do what they please and treat people how they like. I suspected that it was funny to the higher ups to humiliate the temps on the regular, think about that for a second, is that the kind of work place you want to be in?

    Mistakes are taken with a pinch of salt, one day a mistake could be laughed off, another day the same mistake and its the most serious thing to happen that year. Depends who you are really and what kind of mood people are in.

    It used to be called Tuscurora but they got the named changed to DS Smith. Tuscorora had a terrible reputation and the name changed helped the company a bit giving a new flow of unsuspecting (fools) job seekers with the promise of a full time job after 12 weeks. Rarely happens. its always way longer or they sack people off. They want the top tier workers, pay low pay and treat people like garbage so only desperate for work people who walk out in a week or dolies forced into work by the job centre come through the door. The name DSS is quite apt. And they wonder why they cant get god people through the door.

    DS Smith is gaining the Tuscorora reputation back as one of the worst places to work in Co. Durham, just behind Husqvarna. Unbelievably I heard that it has improved since the Tuscurora days. Mainly due to the management.

    I was impressed by the general manager, he was professional worked as long and hard as anybody else and was at least trying to instill some good company practices and policies. Its just when the lunatics on the floor are left to make decisions for themselves it all falls apart.

    The ideals of the manager did follow onto the floor somewhat, the training was quite good and ongoing, health and safety was ok, they tried to have some health and safety rules but like i said you could be walking out with a bad back every day.

    if you are ever stuck for a job and need one quick give it a shot, most people last a day to a week. I saw people come and go daily, either sacked or walked out.

    Thats the kind of place it is.

    Cons

    Pros:
    Want a job fast they are always taking on.
    Some of the people are ok and will make a good effort with new people.
    you get two 30 minute breaks in 8 hours.


  10. "Not all bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transport Team Manager in Sittingbourne, England (UK)
    Former Employee - Transport Team Manager in Sittingbourne, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good wage, shift patterns suit some people more than others

    Cons

    Long hours, poor upper management


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