DST Systems Reviews | Glassdoor

DST Systems Reviews

Updated July 20, 2017
589 reviews

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589 Employee Reviews

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Pros
  • DST WS is a very good company which has employee friendly environment and good work life balance (in 24 reviews)

  • Good benefits, work-life balance (in 53 reviews)

Cons
  • Upper management SEEMS to care about employees but actually not (in 19 reviews)

  • Senior Management is where they are due to tenure not experience and skill (in 18 reviews)

More Pros and Cons

  1. "best companies to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Kansas City, MO
    Current Employee - Senior Software Engineer in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DST Systems full-time (Less than a year)

    Pros

    very good benefits, growth environment, positive management

    Cons

    long work hours and more stress

    Advice to Management

    none


  2. Helpful (1)

    "DST review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DST Systems full-time (More than 10 years)

    Pros

    Learnt various job duties on IT side.

    Cons

    Downsizing staff over the last six years.
    Health Insurance was being cut, even had a Wellness program to lower the cost for associates.

  3. Helpful (3)

    "Corporate Securities/Mutual Fund Representative Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DST Systems full-time (More than 3 years)

    Pros

    I enjoyed the co-workers you get so close it's like family
    We celebrated birthdays and special occassions like with a potluck
    The company match 401K and its investment options
    The insurance packages are great health, dental, vision, life
    The atmosphere of the buildings are great with the remodeling
    Centrally located in downtown Kansas City, MO
    They promote and hire within the company

    Cons

    Management was never available always in meetings
    High turnover
    Training could be better, you don't really learn until you hit the floor
    They give you responsibilities outside your title and pay without compensation or recognition
    Associates had no control on the floor when it came to keeping personal conversations low
    Overtime was constant for months straight even out of season- come in before shift and mandatory lunch overtime
    Management would not take request for manager calls even though they are available request callers to wait for call back
    Request for time off not always approved even tho was expressed months back
    Super high call volume- depends on your client
    No team huddles or meetings
    Raises are small-pennies
    No grace period- a minute late gets you an occurrence- 7 occurances max- stays on your record for a year and no half occurrences
    Not all management is knowledgeable
    Resource used for information is not all that easy to use or get which leads you to need assistance from fellow associate's because there is a 85% chance a knowledgeable manager or senior staff is available for your client

    Advice to Management

    See above and fix it
    Stop treating us like numbers and actually care
    Be more involved with your team
    Bring back team huddles and meetings
    Do more for customer appreciation day than give us chapstick
    LISTEN TO YOUR EMPLOYEES


  4. Helpful (1)

    "Implementation Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in Kansas City, MO
    Current Employee - Implementation Consultant in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DST Systems full-time (More than 3 years)

    Pros

    Great flexibility, good culture in certain areas, Good people.

    Cons

    Sometimes the company is very slow to embrace change. Pay is not extremely competitive.


  5. Helpful (1)

    "Change is good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DST Systems full-time (More than a year)

    Pros

    Good benefits
    Good work/life balance
    Trustworthy and friendly co-workers
    Investments being made in technology and training
    Ability to work from home
    Matching donations to charity
    Paid volunteering time
    Cultural event discounts
    6% match on 401(k)

    Cons

    Big company, slow approval process
    Functions in heavily regulated industries, creating some fear of change
    Some pockets of negativity due to past management

    Advice to Management

    Keep communicating the plan of action


  6. "Good Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Pharmacy Benefit Analyst in Kansas City, MO
    Current Employee - Senior Pharmacy Benefit Analyst in Kansas City, MO
    Recommends

    I have been working at DST Systems full-time (More than 3 years)

    Pros

    Good Benefits- Healthcare, Dental, VIsion, 401K, Life Insurance

    Cons

    Rising healthcare cost every year


  7. Helpful (2)

    "Declining work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DST Systems full-time (More than 10 years)

    Pros

    Generous PTO, friendly coworkers, 6%401(k) match, one day off per year to volunteer, charity match contribution, flexibility to work from home 30 days per year

    Cons

    Lack of direction, budget cutbacks (including layoffs), heavy workload, unpaid parking, high insurance premiums/deductibles/copays, below-average salary

    Advice to Management

    You will be able to retain higher-quality workers by offering more competitive salaries and better benefits

  8. "Decent pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kansas City, MO
    Former Employee - Customer Service Representative in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DST Systems full-time (Less than a year)

    Pros

    Pay was good. Started at 17 an hour for phone job. Overtime opportunities, managers are nice. Hours of operation are good. I worked on the health insurance side. The interview was easy. If your good, very good, volunteer for projects. This leads to very easy advancement. Hour long lunches!

    Cons

    Overtime can be mandatory. Because the company is also financial, they do fingerprints which is ok but really inconvenient to do. The training was terrible. I was in training and wrote training materials. Coming from the industry, listening to other people calls, miss information was given constantly due to poor training. There is not enough communication between the clients and the employees.

    FYI: I worked on the top floor, so if you have an ear infection, the elevators cause vertigo.

    Advice to Management

    Get better trainers and make sure they know what they are talking about.


  9. Helpful (2)

    "Great training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Kansas City, MO
    Former Employee - Senior Business Analyst in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DST Systems full-time (More than 5 years)

    Pros

    Great place for getting started with little to no experience. Corporate training is robust.

    Cons

    If you start your career there and don't move on you will likely remain underpaid.

    Advice to Management

    Career development is great but compensation is what drove me and my peers away.


  10. "Issue invoices and mantsin customer accounts,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Kansas City, MO
    Current Employee - Accountant in Kansas City, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DST Systems full-time (More than 8 years)

    Pros

    Opportunities to grow and stay energized in what I do.

    Cons

    Every place as it's cons but I think the pros outweigh the cons.

    Advice to Management

    Keep doing the great job you are doing,


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