DSW Reviews | Glassdoor

DSW Reviews

Updated March 18, 2019
2,000 reviews

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3.2
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Roger Rawlins
342 Ratings

2,000 Employee Reviews

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Pros
Cons
  • "Company is hard on the rewards program" (in 140 reviews)

  • "Upper management has no idea what they are doing" (in 73 reviews)

More Pros and Cons

  1. Helpful (9)

    "Home Office Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DSW full-time

    Pros

    Great place to work, people are fun and hard working and really care about their work and each other. Company is doing well and growing, so that makes everything better! Love the values of Passion, Accountability, Collaboration and Humility. Never worked for a company that lives their values as consistently as DSW.

    Cons

    Because the company is growing and retail is tough, things are always changing - this can be a positive or a negative, depending on how much you enjoy change. It can sometimes feel in the stores like the home office is always throwing new things at them, and I know this can be frustrating as we work through the best process to make great ideas work for our associates and customers.


  2. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Redlands, CA
    Current Employee - Sales Associate in Redlands, CA
    Recommends

    I have been working at DSW part-time (Less than a year)

    Pros

    good management, employee discount, flexible schedules

    Cons

    don't replace broken supplies, fast turnover rates

    Advice to Management

    communication

  3. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW full-time

    Pros

    Good environment, nice benefits, and fast paced

    Cons

    Inconsistent schedule, low payroll for stores


  4. "Pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salea Supervisor in Tallahassee, FL
    Current Employee - Salea Supervisor in Tallahassee, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DSW part-time (More than 3 years)

    Pros

    Great company and room for advancement

    Cons

    Customers tend to be very unreasonable


  5. "Inspirational"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Watertown, NY
    Current Employee - Store Manager in Watertown, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DSW full-time (More than 3 years)

    Pros

    -Year after year increased communication between corporate/executives and field management/teams.
    -Upper management and corporate work to recognize and inspire store teams.
    -Excellent compensation & chances to earn more.
    -Awesome contests and recognition opportunities(ex: Elite Retreat to Mexico for top 50 SMs).
    -Solid footing and gains in a declining brick & mortar retail industry.

    Cons

    -The ever evolving retail industry requires continuous changes to procedures and business models. It’s a challenge, but necessary.


  6. "Friendly Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DSW part-time (Less than a year)

    Pros

    Great first retail job for anyone

    Cons

    Constant turn over in leadership

    Advice to Management

    Make sure there is a solid leader


  7. "Better than most retail jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Wheaton, MD
    Current Employee - Sales Representative in Wheaton, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DSW part-time (More than a year)

    Pros

    Flexible hours
    Good coworkers
    PTO
    Discount on items

    Cons

    Lot of focus and pressure and getting people to sign up from rewards program

  8. "Great workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Lead
    Current Employee - Warehouse Lead
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DSW full-time (More than 3 years)

    Pros

    Always have work to do

    Cons

    It’s sometimes hard to balance tasks with customer service


  9. "Okay if young or in school"

    StarStarStarStarStar
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at DSW part-time (More than a year)

    Pros

    Flexible hours
    Shipment Process
    Employee Recognition
    Community Training
    Promote Within

    Cons

    Discount, switched less beneficial
    Hours
    Management
    Aprons
    Training
    Customer "Returns"
    Pay

    Advice to Management

    Management should be more organized.


  10. "Needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at DSW full-time (More than 5 years)

    Pros

    Company seems to invest in people

    Cons

    Leadership level is inconsistent, company priorities numbers over values


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