DSW Reviews | Glassdoor

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DSW Reviews

Updated January 20, 2018
1,671 reviews

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1,671 Employee Reviews

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Pros
Cons
  • The rewards program they have set in place (in 132 reviews)

  • Upper management and store management seem cliquey with their almost all female staff (in 68 reviews)

More Pros and Cons

  1. "Sales associate, cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at DSW part-time

    Pros

    Staff is tremendously friendly, and will lend a hand if you ever need it

    Cons

    The hours within each shift is extremely short
    If you like promoting rewards programs almost all of the day then This is the job for you

    Advice to Management

    None.


  2. "Perhaps one of my most stressful jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DSW part-time

    Pros

    I like the discount, the people I've worked with and the amount of customers i've saved from making a shoe disaster.

    Cons

    REWARDS PROGRAM, scheduling, inconsistent breaks, managers and coorporate

    Advice to Management

    Make it known to customers that they can sign up for rewards somewhere on the sales floor if you want customers that aren't enrolled to get interested. People don't want to sign up no matter how much they're getting off their NEXT purchase. I don't have to do your job for you, but at least give the employees back the additional 30% off Clearance if we can't earn commission off of signing people up for this.

    Scheduling is a nightmare. Like most employers i've had If I open up my availability they tend to abuse it. I can't say DSW is doing any different but judging by the other reviews i've seen maybe it's going to be short lived. They make a lot of promises but don't deliver. I've already begun looking for a new job.

  3. Helpful (1)

    "Flexible and helpful, particularly for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Associate in Plano, TX
    Former Employee - Customer Service Associate in Plano, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DSW part-time (More than a year)

    Pros

    They are very flexible, excellent crew to work with. And management was very helpful as well

    Cons

    It is hard to work on your feet all the times and the clients keep on messing up the shoes, so it is an all the time fix work.

    Advice to Management

    Remember to work with your crew. They look up to you to be a leader that is compassionate.


  4. Helpful (1)

    "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at DSW part-time (More than a year)

    Pros

    Good first job, co workers are very nice, scheduling and requesting days off are easy, discount it good.

    Cons

    The rewards program is a pain, they continuously stress you about signing people up but say “it’s okay to get a no from someone.”
    Lack of hours
    If you’re good at the register they will constantly keep you up there for every shift you have. Basically making the reward sign ups on your shoulders constantly

    Advice to Management

    Reward sign ups shouldn’t have a goal at the end of the week, some people really just don’t want it!
    Stop hiring so many people when there’s barely any hours to give the people who are already there.
    Give other people an opportunity to be on and off the register


  5. "Amazing company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Boston, MA
    Former Employee - Associate in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DSW part-time (More than a year)

    Pros

    So much positivity!
    A lot of fun.
    Amazing flexibility with scheduling.

    Cons

    Most of my shifts were closing, so it was hard work to clean up.

    Advice to Management

    Continue team recognition


  6. "DO NOT WORK HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbus, OH
    Current Employee - Customer Service Representative in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DSW full-time (More than a year)

    Pros

    Benefits and Paid Time Off

    Cons

    They play favorites with promoting, read review.

    Advice to Management

    Okay, where do I start? I have worked here at the shoephoria! call center for 18 months. The only good thing about this company is the benefits, employee discount, and paid time off. I do not exaggerate when I say they play favorites with who they decide to promote. If you need anything, Management is usually clueless and the most common answer to a question is "I don't know". They worry about numbers more than people. When there isn't work to be done, they have sent me home without an option to stay.


  7. "It's not awful, but it's not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Pembroke Pines, FL
    Current Employee - Sales Associate in Pembroke Pines, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at DSW part-time (More than a year)

    Pros

    The staff and managers were pretty cool people.

    Cons

    It's retail, I personally loath working in retail .

    Advice to Management

    Pretty good! Remember to be more human and forgiving with employees.

    Get rid of that god awful tardy system

  8. Helpful (8)

    "If it isn't broke don't fix it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in New York, NY
    Former Employee - Assistant Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DSW full-time (More than 3 years)

    Pros

    Started out Great. Competitive Pay. People centered company culture. Amazing peers and teams. Professional Growth and Development until the CEO change

    Cons

    New CEO and executive leadership team is out of touch with stores. Company organizational goals and cultures changing so fast the ink has dried on the memo to stores and teams have no time to react to change which in turn creates a negative experience for internal and external customer.

    Advice to Management

    Listen to your field teams and customers. Some change was simply unnecessary and saw no return on investment.


  9. "Working at DSW"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DSW part-time

    Pros

    Working with customers to find shoes is rewarding.

    Cons

    Long hours and low pay.


  10. "Great Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DSW part-time

    Pros

    enjoyed working here, management was very organized and kind

    Cons

    no cons in my opinion


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