Dallas Symphony Orchestra Reviews | Glassdoor

Dallas Symphony Orchestra Reviews

Updated September 8, 2016
11 reviews

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3.7
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Jonathan Martin
3 Ratings

11 Employee Reviews

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  1. "Ticketing Representative"

    Star Star Star Star Star
    Former Employee - Ticketing Representative in Dallas, TX
    Former Employee - Ticketing Representative in Dallas, TX

    I worked at Dallas Symphony Orchestra (More than a year)

    Pros

    Many opportunities to move up/promotion.

    Cons

    They have a limit of number of times an employee can be late/absent. If the limit is surpassed, you are automatically terminated.


  2. "Amazing Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people - friendly and passionate

    Cons

    Some politics, as is normal


  3. "Opportunities to Learn & Grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free concert tickets, half-day Fridays all summer, casual dress all summer, beautiful environment, downtown parking, opportunities to learn and grow, often promote from within, pride in the organization

    Cons

    Extra hours most weeks during concert season
    Very fast-paced and high expectations - probably not a good fit if you don't thrive in this type of environment


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  5. "On balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dallas Symphony Orchestra full-time (More than 3 years)

    Pros

    The DSO offers several unique benefits that I feel offset some of the more negative reviews here. Extra concert duty is required of most departments; concerts are what we do. (If you're a part of any orchestra staff in the country, you will likely work some concerts.) But the DSO offers something like 12 paid holidays and half-day Fridays (!!!) all summer during the offseason as a way to make up for how demanding the season can be. There is no 403(b) match, but there is a pension plan (which is a really rare benefit in any industry BTW). We have casual dress in the summer time, free concerts, a culture that promotes from within (I've seen it happen several times). The pay is competitive. I'm told that HR conducts an annual compensation analysis for the market so there be people that *feel* underpaid, but statistically, pay is average if not above average.

    Cons

    It is a long and intense concert season. If you don't thrive in a high energy, fast paced environment, this might not be a fit for you.

    Advice to Management

    Spend more interacting time with staff. Make the staff feel like an executive priority.


  6. "Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook

    I have been working at Dallas Symphony Orchestra full-time (More than 10 years)

    Pros

    The Dallas Symphony is a wonderful place to work where individuals enjoy their coworkers and the environment. It is a fun place to work and casual in a lot of respects which may surprise you. While you work a lot of hours, the DSO gives back in summer half-day Fridays and generous holidays. The expectations are high, but so are the rewards; one of which is beautiful music.

    Cons

    During the primary season, there is a lot of concert duty for a lot of the staff. However, managers try to balance the time.

    Advice to Management

    Make sure you appreciate your employees.


  7. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Dallas, TX
    Current Employee - Sales in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dallas Symphony Orchestra full-time (More than a year)

    Pros

    You get to see the concerts for free

    Cons

    Does not pay very well, because it is a non profit, required to work too many extra concerts without extra pay.


  8. "Avoid at All Costs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dallas Symphony Orchestra full-time

    Pros

    10 holidays and nice office in downtown Dallas that has 24/7 security. You also get free concert tickets from time to time.

    Cons

    This is by far the most negative environment I have ever had to work in. The turnover rate is extremely high which means you will be picking up the extra work. Even when the staff is filled out expect to work long hours with very low pay. The benefits are mediocre. Healthcare coverage is great, but you'll pay an arm and a leg for it. There is no company match for their retirement account.

    Advice to Management

    Get rid of the bad weeds, pay your staff a decent wage and be reasonable with after hours work.


  9. Helpful (2)

    "Stuck in the dark ages"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dallas Symphony Orchestra full-time

    Pros

    Other people think it's cool when I say I work for the DSO.

    Cons

    -long hours for little pay
    -no recognition for working hard
    -outdated technology, business model, attitudes
    -no career advancement opportunities
    -management does not take employee feedback into account
    -work weekends, evenings in addition to 40+ hr work week
    -management does not understand or know what employees actually do
    -little to no resources for projects
    -all about perception
    -old building with terrible maintenance

    Advice to Management

    I've tried but they don't listen.


  10. Helpful (2)

    "Money is their motivator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ticketing Representative in Dallas, TX
    Former Employee - Ticketing Representative in Dallas, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Dallas Symphony Orchestra part-time (Less than a year)

    Pros

    Some fun people in the office, and on Fridays sometimes they buy you lunch. A lot of incentive programs where you can get a lot of money (commission based). The people are genuinely nice and they care about their patrons.

    Cons

    Their only concern is their bottom line, all they care about is upselling. Their senior management is so set in their ways that there's no room for improvement. Their training style is almost non-existent, with them telling you that there's simply too much to learn so you'll learn on the job, but when you ask questions they act like you're being way too much trouble or that you should already know how to do the task. Part-timers only get a 10 minute break if their shift is shorter than 5.25 hours - yes, that means 2.5 hours straight without a break. If you're in the Box Office, you're in the dungeon- no windows, and you're in the basement. Many times they ask you to call patrons and tell them about program changes, which the patrons dislike. You're also having to deal with talking to elderly people with way too much money, so they're stubborn and have no problem with chewing you out over the phone.

    Advice to Management

    Be more open to change, and offer better breaks for part-timers.


  11. Helpful (2)

    "caring environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Dallas Symphony Orchestra full-time (More than 5 years)

    Pros

    The people were fun to work with, and there opportunities to take on different roles. Perks like free tickets and parking.

    Cons

    Nonprofit so it seem's there's never enough resources or staffing. Don't expect yearly cost of living increases in this economy.

    Advice to Management

    Take the job only if you plan to stay for 5+ years - nonprofits need stable leadership so donors will invest.



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