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Darktrace

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Darktrace

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Darktrace Employee Reviews about "inside sales"

Updated Apr 22, 2021

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Found 615 of over 619 reviews
3.3
58% Recommend to a Friend
Darktrace Chief Executive Officer Nicole Eagan
56% Approve of CEO

Found 7 of over 619 reviews

3.3
58%
Recommend to a Friend
56%
Approve of CEO
Darktrace Chief Executive Officer Nicole Eagan
Nicole Eagan
187 Ratings

What people are saying about Darktrace

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Top Review Highlights by Sentiment

Pros
  • "Great people, really fun times at the office but that's about it, they also hire with no experience(in 36 reviews)
  • "Great team to work with and for.(in 24 reviews)
  • "Great colleagues & regular social events(in 24 reviews)
  • "great benefits(in 16 reviews)
  • "Darktrace offers a great opportunity for you to learn a lot!(in 12 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Darktrace and is not affected by filters.

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Reviews about "inside sales"

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  1. 1.0
    Former Employee

    Bad.

    Apr 22, 2021 - Inside Sales Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Helped me learn about the cyber security industry

    Cons

    Terribly ran company, felt like I was failing as an inside sales rep

    2 people found this review helpful
  2. 2.0
    Current Employee, more than 1 year

    opportunity to develop sales acumen

    Aug 3, 2020 - Account Executive in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you use those who have been successful as a resource this role provides a great opportunity to develop sales acumen in SMB and MidMarket space selling to Director level/Csuite. Once you get in the door with a client, the technology does a lot of the selling itself (but keep in mind it's $$$$$$).

    Cons

    Rough comp plan, disconnect from HQ in UK which manifests itself as fear mongering. The role is promoted as an autonomous, entrepreneurial role yet when shelter in place hit due to covid there were literally 5 mandatory meetings at 9am, 11am, 1pm, 3pm and 5pm to ensure 'productivity'. high travel outside of work hours back when traveling was still a thing. And to top it off not much opportunity for career/professional development. Management will tell you about how they were promoted within 9 months of working there but that was a different time. No real help from inside sales and now that in person marketing events are a thing of the past your best bet for lead generation is gone. Ask the person you interview with how many members of the team actually hit their quota.

    Continue reading
    7 people found this review helpful
  3. 1.0
    Former Employee

    do not work here

    Jul 16, 2020 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Because of their recruiting strategy, the many of the people (that is, the people starting at the same time/level as you) that you work with your first months/years will likely be WONDERFUL-engaging, smart, fun, kind. But don't get too attached...because of the policies & practices outlined in the Cons below, only a small percentage of you will survive at the company longer than 3-6 months. The traveling is fun.

    Cons

    In no particular order.... SO MANY REDUNDANCIES. SO LITTLE COORDINATION. EXPECT NO SUPPORT. I never bought into the notion of Calvinist predestination until I worked at Darktrace. Instead of hiring based on rigorous screening or prior experience, their policy is to vastly overhire for certain positions, and after a few months fire the ones with smaller sales numbers. This initial competition is not a merit-based one...managers and the under-staffed, over-worked inside sales team funnel the lion's share of leads to a select few, while the rest have to fend for themselves. This short-term dynamic also actively discourages AEs from focusing on building industry networks or relationships, since they will be fired if they don't start closing sales immediately. GENDER DISCRIMINATION IN PAY: during my time there, incoming male AEs with no experience were given a starting salary 5-15k higher than incoming female AEs with prior experience. The pay disparity is especially galling when there's a good argument to made that non-executive female employees deserve hazard pay because of the rampant... SEXUAL HARASSMENT. I was sexually assaulted by a prospective client at a meeting--when I told my team lead, I was told to "capitalize on his interest," and was made to keep up communication. Harassers inside the company also have managed to hang on to their positions (and move up the ranks!) by ingratiating themselves with upper management. Female employees who resist or protest the harassment are often let go as a result, particularly when the harasser can withdraw technical/sales/leadership support necessary to doing ones job successfully. EVERYONE IS TREATED AS DISPOSABLE. Due to the clever marketing strategy and buckets of cash sloshing around, there is a seemingly endless supply of bright and talented people--people who have not read the other Glassdoor reviews, clearly--willing to join up. They know this and use this. By firing anyone unhappy or critical of management, there's a serious echo chamber problem, and these issues never reach the tippy top.

    23 people found this review helpful
  4. 2.0
    Former Employee

    Darktrace lied about commission

    Nov 8, 2019 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good coworkers and good location

    Cons

    LOW COMMISSION. commission is 2.5% of when a deal closes and 2.5% a FULL YEAR later. Spoiler alert: you won’t make it that long. long office hours and travel schedule. expected to complete all travel outside of business hours. (??) can be on the road 3-5 days a week and the base is low for that travel. Opportunities are not allocated systematically and management plays favorites. Office environment is miserable as there are too many employees for the space — it’s cramped and smelly, no one wants to be there. Expected to prospect for own deals even though there is supposedly an inside sales team. NO work from home policy in ANY circumstances. No exceptions. Expected to front all travel expenses and then file for reimbursement—but no more that twice a month. expenses can reach thousands in that time. Management in the headquarters are not engaged with the issues at branch offices.

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    13 people found this review helpful
  5. 2.0
    Former Employee, more than 1 year

    Daycare

    Nov 26, 2018 - Business Development in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    entry level job for new grads looking to get into Sales.

    Cons

    It's basically daycare for adults because they treat you like children. Lack of career opportunities for Inside Sales. Terrible culture Lack of re-investing funding into sales other than just hiring more Sales people Terrible middle management

    Continue reading
    12 people found this review helpful
  6. 1.0
    Former Employee, more than 1 year

    Read the real reviews

    Aug 11, 2018 - Account Executive in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - As thematic throughout these reviews, the people in the office are great. Young, fun atmosphere. - Great job to work briefly to pay the bills if you literally can't find anything else or if you want to be in sales. Even in the case of the latter, you can find a much more organized company that facilitates growth in the sales skill set.

    Cons

    Not typically the kind to write reviews, but I've had many people reach out on Linkedin after reading the reviews on here themselves. I finally took a peek and think it's worthwhile to clarify a few things: - Mainly, the growth opportunity is nonexistent. Someone wrote a review about there being opportunity for multiple promotions. You can be "promoted" to manager/mentor and potentially director after that. These roles are purely administrative. You report on your teams trials and deals to the managing director (be advised that the managing director will also reach out to the team members directly…so you are giving redundant updates multiple times a day) Mentors step-down after the "promotion" after realizing that their performance suffers from running around chasing down their team members schedules and updates in lieu of their own working on their own pipeline and deals. If you want a raise to go along with the "promotion", you have to ask. Beyond these two "promotions" there is no opportunity. All the real goings-on are in the UK. - Seriously read up on Autonomy. The same leadership at the helm then is at the wheel now at Darktrace. They haven't changed. - Low morale among the reps. The few employees that aren't ripping on the company are the very few ones with equity. Getting a job right out of school can be a stressful process, but don't overlook all of the red flags. - Have you ever spent an entire day sending messages on LinkedIn? Try it out before signing on with DT. Reps are expected to do 2-4 hours of prospecting daily. If you don't have meetings, you are expected to be in the office prospecting. When the recruiter reached out to me they were very clear in stating that your inside sales team and marketing department would allow for enough lead generation. Fake news. Especially with the huge influx of new reps, this is nowhere close to enough. Your management will make it clear that you need to still be hitting your numbers.

    Continue reading
    26 people found this review helpful
  7. 1.0
    Current Employee, less than 1 year

    i wish zero stars was an option

    Aug 14, 2018 - Inside Sales Representative in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    401k finally but it’s such a small amount that I dont see it as a benefit, Uncapped commission but nobody hits quota anyway, great people to work with

    Cons

    terrible management, micromanaging, low commission, no sales tools, no growth plan, I have openly been told that they dont have plans to move inside sales representatives to account executive roles

    Continue reading
    20 people found this review helpful
  8. 2.0
    Current Employee, less than 1 year

    Review

    Dec 27, 2017 - Anonymous Employee in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Darktrace has a truly unique technology for cyber security and it's exciting to be part of a rapidly growing company.

    Cons

    Relative to the SF office, I've had a lot of success in an entry-level sales position. Most of the office will be your age, so career mentorship is non-existent. From conversations with various colleagues, there is strong dissatisfaction with the inside sales manager and outside sales manager at the SF office. For the most part, you're merely seen as an employee who must be weekly and monthly quotas rather than a colleague. Collaboration is minimal as both inside and outside rep positions are given highly individualized responsibilities. Overall, I would be very careful about wanting to work at Darktrace if you highly value a company who will invest into your long-term professional development, rather than just categorize you as a producer or non-producer. Regarding commission, don't let recruiters fool you into thinking you'll make a six-figure salary within your first year. This is extremely rare. For example, inside sales reps make $250 after taxes for every $100,000 revenue you bring to the company. That's very little. Be sure to evaluate the commission structure very well.

    11 people found this review helpful
  9. 1.0
    Current Employee, less than 1 year

    If you’ve worked in sales before, don’t join.

    Feb 19, 2021 - Account Executive in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The team are mostly good people

    Cons

    Poor management - micro management, not able to manage teams effectively or provide support. Managements job is to take pressure from Exec team and pass on to the reps using fear as motivational factor. Toxic. Poor base salary and unrealistic targets so OTE is pointless. Massively saturated market - both competition and internally with so many AEs and inside sales reps all prospecting the same areas - as an AE you may as well be a BDE, likely to earn more. Poor benefits and annual leave.

    Continue reading
    8 people found this review helpful
  10. 1.0
    Current Employee, more than 1 year

    Outwardly Glamorous, Inwardly Soul-Destroying

    May 5, 2020 - Account Executive in London, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * Product is fantastic and they are consistently improving it. It’s kind of novel to work with a product that largely does what it says on the tin, though of course certain facets are ‘oversold’. * Your fellow colleagues are by and large excellent, intelligent and friendly people. You’ll make a lot of friends and they make being in the office somewhat bearable. * Quick career development if you prove your worth or have numerous strokes of luck (though this is a double-edged sword). Senior management, however, is a pretty closed circle. * Level gender balance and equal opportunities for advancement. Women in key exec roles, but Darktrace is a lot more ‘women selling tech’ than ‘women in tech’. The ethnic diversity is a lot further behind. * Opportunity to work on massive accounts from the start (if you create the opportunity yourself). * Possibility to inherit customers early on through people leaving/being promoted - I would recommend you negotiate starting with a couple of existing customers in your name. * Darktrace is lenient with expenses and travel, and it is actively encouraged to visit prospects, even in other countries. Though there is a policy around this, you can travel pretty luxuriously. * The interview process is laughably easy, and is usually only one stage. * You’re able to leverage the channel, from VARs to GSIs. If you’re lucky enough to get a great partner early on, they can do a lot of the job for you. * Very slick onboarding process in Cambridge. You stay in a luxury hotel and are front-loaded with decent product and industry knowledge. * Accounts are pretty easy to manage, once you get a few customers under your belt a lot of extra commission can be made from milking them. * Subject Matter Experts can be brought into big meetings as an additional resource, and are generally fantastic - good people as well.

    Cons

    * Very few reps come close to their target (£435k per quarter), and an even smaller fraction meet or exceed it -not good when you are on £30k basic. * Once you finish onboarding in Cambridge, you’re essentially thrown into it. You are only taught how to do a first meeting - many AEs feel they have regressed as salespeople due to the lack of training. * You will do the overwhelming majority of your own prospecting - after the first couple of months where your calendar is padded, UK reps are lucky to receive two meetings a month with small companies (only from the UK - an oversaturated market), with zero qualification. * The in-built CRM, Sparta, is appalling. It’s very labour-intensive to find opportunities or upload contacts, filtering doesn’t work, and larger accounts will have several duplicates because nobody monitors the deal pool. Most AEs work from Excel sheets. The only third-party tool you will use is Sales Navigator. * There are no territory lists in spite of regionalisation, just a complete free-for-all between 150+ AEs and the inside sales team, with all the associated problems that typically brings. * Pushing a product as expensive as Darktrace in 1 month is ambitious, to put it politely. If your prospect has to push a meeting back, can’t get hold of their CFO, if we shipped them a defective appliance, you are made to feel responsible for it. * Inexperienced Sales Mentors and Commercial Directors create a hostile environment in their teams by being entirely numbers-driven and motivating primarily through fear. * In a 1,200-employee company, sales staff are incredibly top-heavy. This imbalance is worsening with each passing month - at one stage in January they were hiring roughly 10 AEs for every Cyber Technologist (your primary pre-sales resource). * You’ll spend 5 hours a month manually doing your expenses, and your cash flow will constantly be £1-2k down because of waiting on expenses. * The office is cluttered and soul-sucking, but at least it exists, unlike the office culture. People feel like they’re being watched, you rarely hear laughter, and even the top performers have a curiously dead look in their eyes. Team socials are very infrequent and you pay your own way. Many people book meetings or take events in other countries just to get out of the office. The dress code is heavily-policed, and far more formal than necessary. * Recruiters that work with Darktrace are briefed to hire attractive blonde women, and there have been incidents where prospects have harassed female reps. Management will openly reference the fact that their workforce is attractive, even in public settings. * There is huge inflexibility in taking leave - as an AE you are not allowed to book holiday during the last week of any month, or the last fortnight of the quarter (30% of the year). * You never really ’see’ any of the exotic places you travel to, other than the airport and the inside of your hotel. You’ll also end up working way longer than your contracted hours without overtime the constant travel harms your mental health. * The pressure you are encouraged to put on customers is unethical and borderline disrespectful, to the extent that CISO WhatsApp groups exist specifically to share negative experiences with Darktrace. When you do close, it is a sense of relief, not of joy. * Darktrace overcharges its clients by using the internal Network Interface Cards on devices to 'inflate' the IP count. Customers are beginning to wake up to this and the results have not been pretty so far. * I had colleagues whose physical health was adversely affected (panic attacks and so on) by the threat of dismissal. Somebody was famously dismissed after announcing their pregnancy, and others have been fired literally the day after closing deals, priced by months of threatening phone calls from legal. * Most of the senior leadership team were employees of Autonomy, and Autonomy’s founder is the owner of the largest investor in Darktrace. This connection gets brought up in customer meetings more than it should, and harms Darktrace’s image. * COVID-19 - Darktrace continued to let staff travel to customer sites for far too long (in other countries no less), and the MD EMEA personally intervened to keep reps from returning to their home countries to be with family. Working from home was characterised by a complete lack of trust, beginning with 6 daily team calls (with no agenda, just to check you were working). Regular hours changed from 9:30am to 8:30am due to extra accountability measures. Work finishes at 6pm as usual, policed by the final team call of the day. Senior management often joined. Quotas remained the same, despite Darktrace requiring an on-site installation, and there being an impending recession. Darktrace also took the opportunity to dismiss many people with zero notice or formal written warnings.

    Continue reading
    52 people found this review helpful
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Glassdoor has 619 Darktrace reviews submitted anonymously by Darktrace employees. Read employee reviews and ratings on Glassdoor to decide if Darktrace is right for you.