Dartmouth-Hitchcock Medical Center Reviews in Lebanon, NH | Glassdoor

Dartmouth-Hitchcock Medical Center Lebanon Reviews

Updated February 5, 2017
56 reviews

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Lebanon, NH

2.4
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Dartmouth-Hitchcock Medical Center CEO James N. Weinstein
James N. Weinstein
19 Ratings

56 Employee Reviews

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Pros
  • Great place to work at, with good work life balance and really smart co-workers who are always there to help (in 7 reviews)

  • Professional environment and culture that is focused on patient care and best practice (in 7 reviews)

Cons
  • lack of support from managers, lack of leadership, poor work/life balance (in 4 reviews)

  • terrible health insurance, to much middle management (in 6 reviews)

More Pros and Cons

  1. "The Aging Resource Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Volunteer in Lebanon, NH
    Current Employee - Volunteer in Lebanon, NH

    Pros

    The Aging Resource Center, Dartmouth's senior center, is designed to feel like a home away from home. The employees are a tight knit group and all enjoy what they do - which is helping the older generation age in an easier fashion, including teaching them about medical ailments, providing activities for patients and caretakers, conducting research, holding flu clinics, and being there to spend time with walk-in clients on a daily basis.

    Cons

    The only downside is the constant change in pace. Some days, the center is buzzing with activity and seniors are actively bettering their lives with the help of the staff. Other times, nothing is happening. No clients show up, and the center is extremely dull.

    Advice to Management

    ARC management is doing a great job. However, the overall DHMC management could be greatly improved. From a patient's perspective, appointments never seem to line up with their scheduled times and the emergency room is a nightmare that's centered around making money instead of helping patients.


  2. Helpful (4)

    "They need to fix management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lebanon, NH
    Current Employee - Anonymous Employee in Lebanon, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dartmouth-Hitchcock Medical Center full-time (More than a year)

    Pros

    You can transfer after one year.

    Cons

    Even when there is an open door policy in place you are either ignored or shunned. They need to rethink management in several departments.

    Advice to Management

    Listen to your workers when they tell you what the problem is! They are the ones out there while many of you are stuck in an office. Listen to your people or continue to lose good workers.


  3. Helpful (1)

    "Social Worker Care Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Social Worker in Lebanon, NH
    Current Employee - Medical Social Worker in Lebanon, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dartmouth-Hitchcock Medical Center full-time (Less than a year)

    Pros

    there are no pros to employment at DHMC

    Cons

    lack of support from managers, lack of leadership, poor work/life balance

    Advice to Management

    listen to your employees


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  5. Helpful (1)

    "Great providers, horrible leadership."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse in Lebanon, NH
    Current Employee - Nurse in Lebanon, NH
    Negative Outlook
    Disapproves of CEO

    I have been working at Dartmouth-Hitchcock Medical Center full-time (More than 8 years)

    Pros

    Salary, colleagues, nice place to live, good schools. Prior to 2011, was a great place to work. Plenty of opportunity for QI.

    Cons

    Horrible executive leadership team. Toxic culture. Leadership only interested positive feedback. High nurse/physician turnover. Unwieldy mission. Inability to focus on providing quality care, instead, spending operations dollars on starting small businesses that fail.

    Advice to Management

    Time to expand the search for leadership beyond the office next door. Time for CEO, COO to move on.


  6. Helpful (1)

    "Good patient care, poor management"

    Star Star Star Star Star
    Current Employee - Registered Nurse in Lebanon, NH
    Current Employee - Registered Nurse in Lebanon, NH

    I have been working at Dartmouth-Hitchcock Medical Center full-time (More than 5 years)

    Pros

    Pros are patient care and colleagues. Everyone always wants the best for our patients. The medical center is located in a beautiful setting.

    Cons

    There are too many managers and not enough workers. Management does not seem to understand the business of health care.

    Advice to Management

    Listen to your employees


  7. "Rn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff RN in Lebanon, NH
    Former Employee - Staff RN in Lebanon, NH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work
    Teaching hospital

    Cons

    Keep up the good work. Team oriented and open door policy. Help out when we are busy on the floor. They keep their own skills so they can help.

    Advice to Management

    Great leadership


  8. Helpful (6)

    "Leadership disconnect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Statistical Analyst in Lebanon, NH
    Current Employee - Statistical Analyst in Lebanon, NH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Dartmouth-Hitchcock Medical Center full-time

    Pros

    Some of the most talented and dedicated healthcare professionals in the world work here, and devotion to the patients is genuine among the clinicians and support personnel. It is a privilege to work alongside such people.

    Cons

    "Leadership" is rarely cultivated and promoted from within. Officers and directors are imported, glorified consultants at exorbitant "competitive" salaries and severance packages, many of whom do not even bother to purchase or rent in the area. Sole devotion seems to be to getting the green Dartmouth star on the resume and moving on. Employees are considered easily expendable and replaced. Nationally- and globally-recognized experts in all fields are ignored as they walk out the door, or better yet, ignominiously escorted to the door for daring to disagree with whatever ad-hoc decrees issue forth from leadership that week. Mistakes are often firing offenses, leading predictably to utter institutional paralysis, with everyone terrified of making any substantial decisions.

    Advice to Management

    The difficulty in recruiting has little to do with location. Soulless corporatism is killing the old Dartmouth reputation, and word is getting out. People vote with their feet. Employee morale is in the toilet, and has been for years. The internal marketing and the rhetoric has failed and will continue to fail until you show that you actually care about your employees as human beings. You talk the talk...continuously. It's time to walk the walk. Respect is a two-way street.


  9. "Solid hospital."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Lebanon, NH
    Former Employee - Registered Nurse in Lebanon, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dartmouth-Hitchcock Medical Center full-time (More than a year)

    Pros

    Engaged staff that are willing to work together and are accountable in many different specialties. Providers overall are respectful of staff. Teamwork is the rule not the exception.
    Academic medical center that has a local hospital feel. For the area they do pay well and they have worked hard to continue to promote retention of nurses and staff to prevent high turnover.

    Cons

    Retirement match is not guaranteed. Gets voted on every year. Difficult to be told that you get 12% of a 3% match.
    The operating budget is always tenuous due to the amount of traveling nurses they have to keep on. It's not a shock as to why the benefits continue to be cut back.


  10. "employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN in Lebanon, NH
    Current Employee - RN in Lebanon, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dartmouth-Hitchcock Medical Center full-time (More than a year)

    Pros

    excellent staffing, great location, fair pay

    Cons

    financial struggles, poor
    health care coverage, retirement match dependent on financial status for year


  11. "Nice place for graduate intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lebanon, NH
    Former Employee - Anonymous Employee in Lebanon, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dartmouth-Hitchcock Medical Center (Less than a year)

    Pros

    Friendly people and nice research environment

    Cons

    located in a small town, far away from main cities



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