DataFile Technologies Reviews | Glassdoor

DataFile Technologies Reviews

Updated Aug 16, 2019

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Found 134 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
54%
Approve of CEO
Janine Akers
109 Ratings
  1. Helpful (3)

    "Inconsistency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at DataFile Technologies full-time for less than a year

    Pros

    Pay isn’t bad, but the “raise” is insulting.

    Cons

    No consistency with management, policies, etc

    DataFile Technologies2019-03-22

    DataFile Technologies Response

    March 25, 2019Director of Human Resources

    As an ever changing organization, providing consistency can be challenging to maintain , we appreciate your feedback and it will be shared with the management team. Best wishes.

  2. Helpful (9)

    "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DataFile Technologies full-time for more than a year

    Pros

    Please see below. Not many good things to say.

    Cons

    DFT started as a great place to work. The concept and structure is great and the market is great as well. The "extras" were good such as the ice cream days and events. But the people made the experience terrible. Lack of respect from middle management. HR and Upper management do not care. If you are not a part of the "cool kids club" you are invisible. Internally they treat the work-from-home people as they don't exist...

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    DataFile Technologies2019-03-22

    DataFile Technologies Response

    March 28, 2019Director of Human Resources

    We are sorry you did not have a good experience. DataFile is committed to a positive work place and employees are encouraged to speak up . Training is one of largest initiatives this year and providing managers with the tools they need to do their best work.

  3. Helpful (7)

    "DUMPSTER FIRE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DataFile Technologies full-time for less than a year

    Pros

    Working at home away from garbage management

    Cons

    Garbage management, awful human resources

    Advice to Management

    You should quit your job.

    DataFile Technologies2019-03-23

    DataFile Technologies Response

    March 28, 2019Director of Human Resources

    As a current employee, we encourage you to discuss any work related concerns with any member of our management or leadership team. Thank you.

  4. Helpful (5)

    "Looking for a Great job?!?! Keep looking...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Contact Center Representative 
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at DataFile Technologies full-time for less than a year

    Pros

    The supervisor in the contact center was the only good aspect of my job. If he had quit or gotten fired I would have just left right after that.

    Cons

    Lies Lies Lies Lies. No one there seems to know what they are doing. The environment was super negative and no one seemed happy to be there in the morning. Everyone hides behind smiles but there are some true demons in that company. The owner of the company has just put it into the hands of her underlings and has no idea what is truly happening in her own company; but if she does, then she should just change all of their...

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    Advice to Management

    Just sell it already. Either way this place can just rot.

    DataFile Technologies2019-03-20

    DataFile Technologies Response

    March 28, 2019Director of Human Resources

    We’re sorry you had a bad experience with DataFile. Of our core values, being authentic is a key one and it is concerning if that was not felt. Since you gave positive feedback regarding your supervisor, we hope you were able to resolve certain concerns directly with them and if not, ...

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  5. Helpful (1)

    "They seem to care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook

    I have been working at DataFile Technologies full-time

    Pros

    I have only been with DFT a short period of time, but received a call from the COO to check in and see how my experience was at DFT. Of course, I had both good and bad things to say. They listened to me and followed back up with me with answers. I have worked for other companies and never had this same experience. I appreciate they seem to care, but are not perfect.

    Cons

    They have growing pains and need to invest in their systems but overall I get to work from home so that is worth it.

    Advice to Management

    Keep up with the growth and continue to reach out to the remote peple

    DataFile Technologies2019-02-08

    DataFile Technologies Response

    February 11, 2019Director of Human Resources

    Thank you for your feedback! DataFile continues to grow and getting this type of helpful feedback is much appreciated. Please feel free to pick up the phone and let someone in management or HR know if you need anything.

  6. Helpful (3)

    "Not sure how much you will make"

    StarStarStarStarStar
    Former Employee - ASR in Kansas City, MO

    I worked at DataFile Technologies full-time for less than a year

    Pros

    Benefits, fun culture, nice office

    Cons

    Not sure how much you will make because of the pay structure

    DataFile Technologies2019-02-12

    DataFile Technologies Response

    February 18, 2019Director of Human Resources

    We appreciate your feedback. Our pay structure is based on "piece work" or transactional pay. The role of an ASR is a production role and therefore is based on quantity and quality of work. Your feedback helps us understand the need for strong communication regarding pay and ...

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  7. Helpful (9)

    "Listen & Respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DataFile Technologies full-time for more than 3 years

    Pros

    Some of the greatest people I’ve ever worked with.

    Cons

    Some of the worst people I’ve ever worked with. DataFile has made an art out of putting the wrong person in charge of departments when the correct choice was right in front of them.

    Advice to Management

    Actually listen to your employees. We’re not bitter millennials whining about nap time or an arcade in the break room. We’re dedicated and hardworking individuals who know what we’re talking about because we helped you build this company. But we’ve been saddled with training boss after boss how to do our jobs rather than being given an opportunity to lead the departments we’ve built. Bosses who know nothing about DFT...

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    DataFile Technologies2018-12-03

    DataFile Technologies Response

    February 11, 2019Director of Human Resources

    With three years of dedicated service to DataFile, I hope that you will talk to someone in management or HR about your concerns so that we can possible create improvement together. We do have stellar employees working hard everyday and we want to hear from them. Professionally, ...

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  8. Helpful (15)

    "Great Service, Just a Shame the Way they Treat Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DataFile Technologies full-time for more than 3 years

    Pros

    Paycheck, room for growth - especially considering the rapid rate of turnover. Services - when actually developed - are a huge help to their clients.

    Cons

    Toxic culture of blaming individuals/departments for anything that goes wrong. Instead of coaching or developing their staff, the default reaction is to place blame and rid themselves of anyone perceived to have made a mistake. This has led to a constant state of paranoia and an overall fear of providing any feedback to upper management that could be perceived as negative. The company has always changed rapidly,...

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    Advice to Management

    I don't know...SELL!??!!!? You've proven that you're smarter than any employee you've ever hired so there's no point in anyone trying to give you advice. But you have MANY good people and their families' livelihood in your hands so I would hope you take that responsibility seriously and realize how toxic of a workplace you've allowed to develop under your roof.

    DataFile Technologies2018-12-03

    DataFile Technologies Response

    December 5, 2018Director of Human Resources

    Thank you for the feedback. Rapid growth and change throughout the organization are challenges we are addressing. We appreciate your service to DFT and wish you the best.

  9. Helpful (10)

    "Run Away... Don't Look Back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DataFile Technologies full-time for more than a year

    Pros

    There really are none....nice printers I guess

    Cons

    Five Sales VP's in 13 months, Constant Churn in IT. Operations people who get blamed for everything, depending on the CEO's mood. A sales team with two guys that treat it like a playground while everyone else is part of a revolving door. 85% turnover in their sales department. When the sales people finally start making sales they get moved to CX or walked out the door. Most new people don't even make a sale for...

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    Advice to Management

    Start being honest in your hiring practices...or just shut it down. Your reputation is getting to be pretty well known.

    DataFile Technologies2018-12-01

    DataFile Technologies Response

    December 3, 2018Director of Human Resources

    Thank you for the feedback. I am sorry you had a bad experience and wish you the best with your future endeavors.

  10. "Good Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - EFile Representative 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DataFile Technologies full-time for more than a year

    Pros

    Being able to work from home is great. Holiday pay and retirement are great! My coworkers are wonderful as well!! Flexible hours if you have appointments you need to get to during working hours.

    Cons

    PTO time for remote staff could be improved more. Communication is lacking between remote staff and managers. Pay could be better.

    Advice to Management

    Maybe there could be one CSC that just covers a big client. The managers seem spread thin and hard to get anyone to get back to us in a timely manner.

    DataFile Technologies2018-10-08

    DataFile Technologies Response

    October 15, 2018Director of Human Resources

    Thanks for the suggestion to management and for taking the time to provide feedback.

Found 134 reviews