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Datto Reviews

Updated January 21, 2018
112 reviews

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3.8
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Austin McChord
84 Ratings

112 Employee Reviews

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Pros
  • Free lunch on Fridays and there are always an abundance of snacks and ENERGY DRINKS (in 28 reviews)

  • Bro culture; lots of good snacks; free lunch Friday (in 27 reviews)

Cons
  • Company culture has the potential to be awesome, but it's not quite there (in 4 reviews)

  • typical tech support cons (picking up slack, off hours depending on your shift etc (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Datto full-time

    Pros

    Snacks, drinks, friday free lunch, games, lounges, benefits, health insurance, 401k, employee of month 5k award, runner up employees of month 1k award

    Cons

    Sometimes I feel there is politics involved and I feel they are not good for any team/company at all. fair play is very important. I may be wrong though.

    Advice to Management

    Don't let go people who have given the company a great deal of benefit from lower level to high, rather from high level to lower level.


  2. Helpful (5)

    "A Benign Cult"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Datto full-time

    Pros

    - Free food/drinks
    - Relaxed atmosphere and lots of extra space per employee
    - Extra-curricular activities after hours
    - Moderately empowers employees to take chances

    Cons

    - Few opportunities for growth. CEO openly proclaims that he does not believe in bonuses or promotion opportunities. You should always be doing your life's work regardless.
    - Cult-like atmosphere; hours can vary but more often then not people spend 10-12 hours per day in the office
    - "Unlimited" vacation is a misnomer. It still needs to be approved and rarely does anything above a week get approved. Unlimited vacation is simply a way for them to not pay unused vacation days when you are laid off.
    - Vista Equity Partners - Since the acquisition, the company has gone into cash-hoarding mode, laying dozens of employees off at a time in order to pad the wallets of their acquirers as well as the exec team. Your utility to Datto lasts only if you can help with that mission.

    Advice to Management

    Giving advice to management is irrelevant at this point given that the company is at the mercy of its puppet-master.

  3. Helpful (2)

    "Reasonable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    I have been working at Datto full-time

    Pros

    Really fun, relaxed culture. Nobody's watching when you clock in our out, the focus is on how productive you are.

    Cons

    Managers choose favorites. They're the only ones with a shot at promotion.

    Advice to Management

    Take employee concerns more seriously. Don't play favorites so much.


  4. Helpful (3)

    "Stay away from Datto-Task"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Denver, CO
    Current Employee - Sales in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Datto full-time (More than 5 years)

    Pros

    Free lunch Friday and snacks galore.

    Cons

    Management team is a clique. Merger with Vista Equity is all about making Vista and executive team rich, but you can already tell it will be on the backs of their unappreciated teams. Everyone is expendable now after they swore no one was getting let go and then they were.

    Advice to Management

    Stop lying to us in every meeting.


  5. Helpful (4)

    "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Norwalk, CT
    Current Employee - Sales Representative in Norwalk, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Datto full-time (More than a year)

    Pros

    Bro culture; lots of good snacks; free lunch Friday

    Cons

    Heard about a bunch of people getting fired, but then I guess they decided to hold off on a few, but the names were already out there. Leadership is not discrete.

    Advice to Management

    Treat your employees with fairness - word gets around


  6. Helpful (3)

    "Technical Support Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Datto full-time (More than a year)

    Pros

    Free food on Fridays. If you want to drown yourself with energy drinks, then this is for you.

    Cons

    Some of the supervisors are not equipped to manage a team. There is no room for growth. Impractical goals. This is a very stressful call center environment. Internal tools are very primitive. They don't follow Federal Holidays. It's a high-risk low reward Technical support service.

    Advice to Management

    They should invest in improving internal tools for service.


  7. Helpful (4)

    "Datto - Fast-paced & Hungry for Talent."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Rochester, NY
    Former Employee - Product Manager in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Datto full-time (More than a year)

    Pros

    Great culture. Pay and Benefits are well aligned with job-related stress, travel and hours demanded. Tremendous growth trajectory.

    Cons

    High churn rate of qualified positions. Extremely aggressive. High-stress, high-demand. Disjointed communication between geographic locations and/or subsidiary companies.

    Advice to Management

    Work more on cultivating the talent you have, rather than churning out established employees in favor of new talent.

  8. Helpful (1)

    "was good, now less so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Norwalk, CT
    Former Employee - Engineer in Norwalk, CT
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Datto full-time (More than a year)

    Pros

    good perks, good people, some interesting tech

    Cons

    "business" has taken over. lots of big wigs has gotten the company top heavy. peons get squished often


  9. Helpful (6)

    "Full time worked for over 3 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Datto full-time

    Pros

    Benefits are very competitive, snacks and drinks in kitchens as well as free catered lunch on Fridays.

    Cons

    Internal promotion - middle management is severely lacking necessary skills to provide for entry-mid level hires

    Salary is low unless you are a developer, discretionary bonus is sparingly used. DO NOT EXPECT more than a 5% raise year over year

    Advice to Management

    Core values are constantly changing due to continuous mergers and acquisitions. Now that Vista partners owns the company, we hope all middle management will receive the proper training to develop and guide their subordinates in their respective careers.


  10. "Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Datto full-time

    Pros

    Great environment, lots of fun things the company does (snacks, events, free lunch fridays, every location is unique, etc).

    Cons

    Lots of work to be done, not a ton of room for growth at the moment

    Advice to Management

    Work to be done within career opportunities


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