David Lloyd Leisure Reviews | Glassdoor

David Lloyd Leisure Reviews

Updated April 6, 2017
82 reviews

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Full-time Part-time

2.3
Star Star Star Star Star
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David Lloyd Leisure CEO Glenn Earlam
Glenn Earlam
6 Ratings

82 Employee Reviews

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Pros
  • Discount on food Free gym membership (in 25 reviews)

  • Free membership which is valued at (in 23 reviews)

Cons
  • It's hard to strike a good work life balance (in 8 reviews)

  • Made to work ridiculous long hours even in the induction period and you'll find yourself just sitting around with nothing to do (in 9 reviews)

More Pros and Cons

  1. "Great place to work, great team, great management and great benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Assistant in Essex, MD
    Current Employee - Food and Beverage Assistant in Essex, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at David Lloyd Leisure part-time (More than a year)

    Pros

    Free membership for and a friend (have to work 16+ hours a week if you want the second membership for free)
    Also you get a further 5 memberships for friends and family at a 50% discount.
    Also 25% off F&B.

    Cons

    Only get second free membership and discounted memberships after passing 3 month probation.

    Advice to Management

    Na


  2. "Personal Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer in Bristol, England (UK)
    Former Employee - Personal Trainer in Bristol, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at David Lloyd Leisure part-time (More than 3 years)

    Pros

    Free use of gym, Access to training

    Cons

    Over 50% of hourly PT fee kept by company. Lack of communication. Poor facilities for staff to eat own food and relax in away from members. Expected to clean gym equipment when on floor shift - didn't look good for PT's.


  3. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    there were no pros at all

    Cons

    Treated like rubbish by employers and customers alike.

    Advice to Management

    get better management


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "best place to work for? how?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bar Staff in Cardiff, Wales (UK)
    Current Employee - Bar Staff in Cardiff, Wales (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None except for free gym

    Cons

    Starting at the management. I have never seen my manager who should oversee the goings on. One half hour break in an 8-9 hour shift. Constantly under staffed. Example, can clear tables just about in the main restaurant but the kids room doesn't get clear tables as there's no other person to do so. They don't give you training, your expected to learn as you go, by that I mean constantly ask where's this where's that on the tills which are very complex, which slows down service and creates complaints, even when you explain to the customer that your new or they've moved everything around. 3663, the supplier always let's us down, we had a new menu with hardly anything to serve. A customer will say I want to order this and ill say, sorry we're out of that, then the customer decides which takes about 5 minutes, then they say can I have that instead and once again i say sorry we're out of that too. That happens to 4 out of 10 customers. Very embarrassing. The desserts can be done on the bar since there is a freezer for ice cream but raised the suggestion and got attitude saying that cant happen, people will leave a mess while preparing so that means I have to step away and go into the kitchen leaving the bar unattended, causing more complaints. The supervisors practically hide from the till and clear tables and think they know how to run the bar. Not everyone knows the customers name but it's written on the cheque for food so your now asking everyone in the restaurant rather than simply looking for the table number and section. The customers are rude and look down on you, but all they're seeing is a poor system. I could of lost their alcohol licence because someone asked for a lager and gin, I dont drink at all so I didn't know not to serve that, just had to ask, again looking like an idiot and slowing service.

    Advice to Management

    Be actually there in person for your staff, train people properly ie alcohol for a start. Stop leaving new staff alone to just figure out the running of the restaurant for yourselves.


  6. "cleaner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hatfield, Yorkshire and the Humber, England (UK)
    Former Employee - Anonymous Employee in Hatfield, Yorkshire and the Humber, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at David Lloyd Leisure full-time (More than 3 years)

    Pros

    get free membership and discount on food

    Cons

    very rude customers they treat you as if you are nothing


  7. "Shame.....could be a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at David Lloyd Leisure full-time

    Pros

    Mostly good colleagues. Free gym membership. Fast paced and exciting..

    Cons

    Terrible communication from the top down. The club I worked at was poorly managed - job and club could have been so much better with improved management. Despite many colleagues being nice there was a cut-throat element from management and a feeling that if your face doesn't fit any more you are pushed out. A pity as working with David Lloyd could be really good. Also job was underpaid for the amount of responsibility. Lack of support from management.

    Advice to Management

    Need to support and value your hard-working staff a lot more.


  8. "Easy and enjoyable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lifeguard in Heston, England (UK)
    Former Employee - Lifeguard in Heston, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at David Lloyd Leisure part-time (More than 3 years)

    Pros

    Easy to pick and choose hours around study. Free gym membership for yourself and a buddy.

    Cons

    Long hours without breaks. Sometimes on poolside alone all shift. This is very difficult when you're liable to watch both pools.

    Advice to Management

    When both pools are open you should always have 2 lifeguards on


  9. "Worked at David Lloyd for 1 year and 6 months"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Maidenhead, England (UK)
    Former Employee - Sales Consultant in Maidenhead, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at David Lloyd Leisure (More than a year)

    Pros

    40% off food
    free gym membership

    Cons

    long hours with no recognition
    un fair commission structure
    lack of competency with wages and commission

    Advice to Management

    take note of staff feedback and act on it, pay staff CORRECTLY to avoid heavy tax for employee due to COMPANY mistake, get rid of challenger selling, David Lloyd do not have a good rep


  10. "Do not work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beckenham, England (UK)
    Former Employee - Anonymous Employee in Beckenham, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at David Lloyd Leisure full-time

    Pros

    Discount on food Free gym membership

    Cons

    Awful, disgusting team who covered up every wrongdoing.

    I was in hospital having had a miscarriage and they kept calling me to cover a shift.


  11. Helpful (1)

    "Crackers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Fulham, England (UK)
    Former Employee - Sales Manager in Fulham, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Free gym membership. I'm trying to think of some more but I can't

    Cons

    Unachievable targets. Management are bonkers. No encouragement. Do everything to make you not take home commish. Windowless offices. Weekend work. No days off. Long hours. Awful pay. Disaster

    Advice to Management

    Stop being so tight when it comes to commish. Its pathetic.


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