DeBrand Reviews | Glassdoor

DeBrand Reviews

Updated June 19, 2017
11 reviews

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11 Employee Reviews

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  1. "Chocolate Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clerk in Indianapolis, IN
    Former Employee - Clerk in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DeBrand part-time (More than a year)

    Pros

    Fun job because it was easy and always had mini projects to keep us busy. Also had multiple jobs like waiter, drink maker, dessert chef, dishwasher, and clerk.

    Cons

    Payment and no/minimal upward mobility. Had to pass a test describing every chocolate to get a small raise. Other than that it was fine.

    Advice to Management

    Open more stores!!


  2. "Administrative Asst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Fort Wayne, IN
    Former Employee - Administrative Assistant in Fort Wayne, IN
    Doesn't Recommend
    Neutral Outlook

    I worked at DeBrand full-time (Less than a year)

    Pros

    Good local company. From the outside, seems like a great company to work for.

    Cons

    Extreme micromanaging. Had to account for every second of the day by keeping notes of who you spoke with, for how long, regarding what, etc. If you took a restroom break, you had to write it down. Owner had to be copied on all emails that you sent. Wasn't allowed to have your cell phone with you, even in your pocket on silent. Was told that even though I was not paid for the 1 hour lunch, that I would have to use that time to pick up lunch for my direct supervisor and bring it back and eat lunch with him every day.

    Advice to Management

    Trust the employees that you hire to do the job that you have hired them for, and do it well. Do not dictate where they have to go and who they have to eat with for their unpaid lunch. You cannot deduct $25 from their first paycheck for their employee handbook - it's illegal, check into it. If you allow adults to have their cell phone in their pockets - knowing they will only answer it if an emergency, then you can know that their mind is focused on their work at all times. Otherwise, if you make them leave it in their car, they will constantly wonder if everything is OK with their family.

  3. "Customer Service Rep/Kitchen Shoppe Rotator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook

    I have been working at DeBrand part-time (More than 5 years)

    Pros

    Good atmosphere
    Raises on the regular
    Challenging at times (in a good way) at times
    Quality product that employees can stand behind
    Don't have to be pushy sales people
    Small/family business is attentive to employees and customers
    Excellent customer service training
    Work with you on schedule (nice if you are in school, have a family, etc)

    Cons

    At times the atmosphere was a little gossipy, but in time (and changes in management) all is well.

    Advice to Management

    Try to keep a fun, while still professional, atmosphere


  4. "This isn't for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen in Fort Wayne, IN
    Former Employee - Kitchen in Fort Wayne, IN
    Doesn't Recommend
    Neutral Outlook

    Pros

    They give you a good set schedule, which is always constant. When they say 40 hours, all year, they mean it, plus overtime.
    There are two managers there who do a great job, who are very friendly and supportive. Most coworkers are very nice.

    Cons

    No room to grow or cross train unless you are well liked, and buddies with the managing teams.

    Two of the mangers are very difficult, one especially, and need to work on becoming more of a leader than a 'boss'. Especially if they have never had to be held to the same standard of work. One of them is VERY unfriendly, and acts like one of the people from 'Mean Girls'. Friendly with a few coworkers, but overall just a jerk to everyone else.

    Working a full 8 hour shift on the same task. Put a chocolate into a piece of paper, then into the box, and other tasks that are similar. It's factory work without the factory benefits. Honestly they should pay people way more than what they are giving. You will be on your feet the entire time.

    You will also only have one 30 minute break your entire shift, unless you are under 18 I believe.

    A lot of people, especially those who are only 6 months in or less barely speak to other people. They just stand in silence working on their task for 8 hours, it's sort of sad. It's mainly because of the intimidation you feel by some of the mangers and the 'rate' they expect you to complete your task. There is very little friendship unless you've been there more than a year it seems.

    I have heard that working in the Shop, instead of the kitchen is much nicer. The kitchen is VERY stressful, so if I were trying to get in, that's where I would start and only do kitchen once or twice a week for extra hours.

    If you do work there, grab some shoe insoles, YOU WILL NEED THEM. When you first start, don't be intimidated (even though you will be anyways). Just do the best you can, there is a grace period for learning, for new employees. Also, your muscles will hurt SO BAD that first week, but that is normal. It's because your body isn't used to standing in one place, doing the same task for 8 hours straight. So if you can tough it out, it will get easier and will be less work on your body; but trust me, you will have to tough it out, it will suck.

    Advice to Management

    You need to be more welcoming to new people, and more of a leader and a guide. You should also work on 'team spirit' because when you work in there, you can tell everyone is stressed.


  5. "Kitchen worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Employee
    Current Employee - Kitchen Employee
    Recommends
    Positive Outlook

    I have been working at DeBrand part-time

    Pros

    -over minimum wage pay
    -discount chocolate
    -attend exclusive events
    -interview is fairly easy
    -kitchen is good job for introverts
    -dont have to work weekends!

    Cons

    -moderately stressful work
    - managers are a little unprofessional
    - new employees are put to the side at first

    Advice to Management

    Management is a little intimidating and unprofessional. They ignore you when you are a new employee and you must go ask them questions if you would like information.


  6. "A good part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Fort Wayne, IN
    Former Employee - Cashier in Fort Wayne, IN
    Recommends
    Positive Outlook

    Pros

    A good job to have while attending school. Fairly flexible although you are expected to pick up more hours during busy seasons like christmas and valentines day. And you get to eat the mistake chocolates!

    Cons

    Extra busy during holidays when you'd rather be home, stores can get crazy busy


  7. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at DeBrand part-time (Less than a year)

    Pros

    Very friendly staff, training was very well, they were always up to date on everything, you never felt out of the loop, tips were a plus.

    Cons

    Hard to move up in the company, had to pay very very close attention to detail

  8. Helpful (2)

    "Don't waste your time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chocolateir in Fort Wayne, IN
    Former Employee - Chocolateir in Fort Wayne, IN
    Doesn't Recommend
    Neutral Outlook

    I worked at DeBrand full-time (Less than a year)

    Pros

    Full time hours great starting pay for highschool and college students, Discounts on products, Will work with schedule

    Cons

    Horrible health insurance cost, expectations are to never speak unless spoken to, management plays psychological games such as not enough employees assigned to one job to make you go faster.

    Advice to Management

    Owner should be more involved with her own company and learn to watch managment team. Head of kitchen staff chases people away and will relentlessly nit pick on everything. Even seasoned employees tell you the correct way to do things and to do them as she isn't looking.


  9. Helpful (1)

    "DeBrand is a great entry level company. There is high turnover. Not a great place for long term."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Good entry level pay for full time employees.
    Many positions are full time and are offered insurance.
    The company hires many entry level employees.

    Cons

    Small company, no room for advancement.
    Insurance plan is a high deductable health savings account.
    No other benefits are offered.

    Advice to Management

    Management should treat every employee with respect. Some employees are on a manager's crap list just for coming into work.


  10. "DeBrand for high school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Fort Wayne, IN
    Former Employee - Sales Associate in Fort Wayne, IN
    Recommends
    Neutral Outlook

    Pros

    training, fun, ice cream, coffee

    Cons

    restricted, management, late nights, small quarters

    Advice to Management

    Moving managers from shop to shop is difficult. Memos sound passive aggressive as opposed to helpful.


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