Dealer.com Reviews | Glassdoor

Dealer.com Reviews

Updated October 1, 2018
219 reviews

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3.7
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Dealer.com President and Chief Executive Officer Wayne Pastore
Wayne Pastore
74 Ratings

219 Employee Reviews

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Pros
  • "Work-life balance is great for most engineers, and management is typically relatable" (in 16 reviews)

  • "Great benefits, passionate and intelligent people to work with" (in 18 reviews)

Cons
  • "Because the company is growing so fast there are not yet established tracks for advancement" (in 6 reviews)

  • "For better or worse, middle management lost a noticeable amount of decision making power as Cox took over" (in 7 reviews)

More Pros and Cons

  1. "Brand Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealer.com full-time

    Pros

    Culture, Pay, Vacation.. Work/Life balance. Co-workers

    Cons

    Small Town. Lack of structure as a whole. Not always clear what to do.


  2. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer in Burlington, VT
    Current Employee - Web Developer in Burlington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealer.com full-time (More than 5 years)

    Pros

    Benefits, Culture, Work Enviroment , five words

    Cons

    none that i have experienced ok is that five?

  3. Helpful (3)

    "Oppressive Environment. Toxic Management. Double Standards."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Burlington, VT
    Current Employee - Anonymous in Burlington, VT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dealer.com full-time (More than a year)

    Pros

    Carbs, Gold stars, Cheap merch

    Cons

    Nepotism, Toxicity, Fascism, Manipulation. Lack of recognition. Being underpaid and working extra hours uncompensated (with time or monetarily). Deception. Hypocrisy. Gaslighting. No structure for promotion or real vertical movement. Management on auto-pilot. Helicopter supervision. Sophomoric work dynamic in general.

    Advice to Management

    It's a shame what Corporate influence does to once-great companies who wouldn't forget what makes their company great, the employees.

    You have plenty of metrics to measure your employees shortcomings and numbers, hovering over them to ensure they stay on task at all times so you feel you get your money's worth. Oddly enough, you haven't made nearly as much of an effort to measure or take into account great work that increases revenue above and beyond the typical workflow. There is no praise besides a pat on the back in private, and an overall marginalized attitude towards any legitimate leaps forward made. Perhaps because your mediocrity feels threatened? Performance that should be turning heads, largely goes unnoticed, unless you bring it to their attention; even then it is received with a "meh" attitude. It's a morale genocide, and it all stems from your egos and your comfort on your thrones.

    The culture is there, for the people who were here before the merger. If you haven't been with Dealer for more than 3 years or aren't a manager, you're viewed as a lesser being, and you're not privy to the real Dealer culture that once was.

    Stop putting people on PIP's just for challenging you and the way things are done. It shows insecurity and unwillingness to improve, adapt, or be open to refinement.

    With the exception of very few of you... Get off your high horses. You're driving great talent away from this company with your unwillingness to check yourself, your hypocrisy, and your fear tactics.

    I get it, it's corporate there now, but the level in which you carry yourself and treat your employees is creating a huge disconnect with the people who do the work to make you look good and get you your plentiful managerial "restructurings" (promotions).

    Give more credit, instead of taking the credit for yourself. Bagels don't pay the bills, and they're viewed as a slap in the face by your underpaid team. We're not elephants in a circus just happy with peanuts. Don't insult our intelligence or our worth, when we bend over backwards for you. Management is supposed to support the team, and have the teams back. The vast majority of you have checked out of that responsibility, and don't care about anything besides metrics that make you look like you deserve a hefty raise.

    Have a structure for vertical movement for others besides yourself, instead of just giving gold stars to whomever pads your ego the most. Listen more, Learn more, Encourage rather than oppress. Coach rather than direct. Stop defending your ego. Inspire performance instead of demanding results. Make your workers feel successful, instead of intimidating them to perform. Don't be a boss. Be a leader. Stop treating team members differently based on whether they were here before the Cox merger or afterwards, it's blatantly noticeable. Different standards for different people creates divisions on the team. I could really go on and on and on about how dysfunctional the dynamic is here, but what's the point? None of you are going to change how you do things, and the few that are actually good for the company are outweighed by the many who are inept and put more work into protecting themselves and their ego than they do with forward movement.

    Sincerely, a valuable, but disconcerted employee.


  4. Helpful (1)

    "Good experience...It felt like 'Mission Impossible’"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Strategist in Burlington, VT
    Former Employee - Digital Strategist in Burlington, VT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dealer.com full-time (More than 3 years)

    Pros

    - If you like to learn new skills the sky is the limit. You have to be willing to learn website and advertising fundamentals on your own.

    - Learning how websites, SEO, paid search all work together is a valuable skill and experience.

    -Facilities are very good.

    -People are generally approachable.

    -Middle managers are good people and are helpful. Just don't expect all of them to prioritize your career development. They are too busy. It's primarily your responsibility to find a mentor.

    Cons

    -The job can be stressful while being boring at the same time.

    -The cyclical nature of the auto business (30 day cycle) can be jarring.

    -Disproportionate amount of the time spent on the job is largely operational (i.e. digital documentation for management).

    -The OEMs get in the way of dealerships with confusing rules that slow down Dealer.com's ability to create value for its clients.

    -Management has hard time rewarding top performers.

    -For better or worse, middle management lost a noticeable amount of decision making power as Cox took over.

    -Internal tools (Advertising) were commonly built around features. UX friendly design is needed.

    -Salesforce - time consuming.

    Advice to Management

    "Speed over quality" is not a healthy motto from C-level executives. Sends the wrong message.


  5. "Good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealer.com full-time

    Pros

    Culture is still there, competitive salaries

    Cons

    Turning more corporate each year


  6. "Great place to work, great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealer.com full-time

    Pros

    This is a great place to work, with great culture. The Company does take care of you very well

    Cons

    It has become a little more corporate since being bought out by Cox but is still better than a lot of companies


  7. "Great culture"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Dealer.com full-time

    Pros

    - expanding and up-to-date tech stack
    - multiple release trains offer a variety of work experiences, and moving within the company is flexible
    - great team members, very easy to get along with
    - managers are very hands-off
    - most decision making is done at the team level

    Cons

    - some teams have a lot of technical debt emerging from the monolith application era

  8. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Burlington, VT
    Current Employee - Customer Support in Burlington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealer.com (Less than a year)

    Pros

    Nice co-workers, great building! Gym onsite.

    Cons

    Lots of hours- stressful at times, but pros out weigh cons


  9. "Great people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager
    Former Employee - Regional Sales Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dealer.com full-time (More than 3 years)

    Pros

    Fast growing organization with a lot of potential

    Cons

    Many silos of departments that didn't communicate well

    Advice to Management

    Drive the experience and not the numbers


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealer.com full-time (More than 10 years)

    Pros

    Great culture and benefits that are fitness focused. Management is focused on fostering a great work environment and will reward those who deserve it.

    Cons

    Company was recently purchased and has since become more "corporate". If you are looking for a small, agile and fast paced company, they are slowly moving in the wrong direction.


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