Dealer.com Reviews

Updated Dec 30, 2020

To filter reviews, or .
3.2
60%
Recommend to a Friend
68%
Approve of CEO
Dealer.com General Manager Wayne Pastore
Wayne Pastore
24 Ratings
Pros
Cons
  • "Compensation could be better, Dealer really takes advantage of the fact that they are one of the only games in town(in 16 reviews)

  • "With Cox into picture DDC culture is changing(in 12 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Demanding but manageable. Family friendly work schedule"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Performance Manager in Burlington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealer.com full-time for more than 5 years

    Pros

    Excellent work-life balance. Constant training keeps you on top of the latest products and technologies. You always feel like the most well-rounded analyst on your web reviews.

    Cons

    Constantly changing role requirements. Directors change roles and responsibilities frequently, often adding another product responsibility to your plate.

  2. "Pretty Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Burlington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealer.com full-time for more than a year

    Pros

    Positive culture, good management, good co-workers

    Cons

    Lower pay, not great mobility


  3. Helpful (3)

    "Weak management threatened by free thinkers"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Performance Manager in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dealer.com full-time for more than 10 years

    Pros

    Great benefits for anyone in before 2006

    Cons

    Management is chocked full of short sighted yes men who will not tolerate ideas being questioned or tested

    Continue reading
  4. Helpful (1)

    "Social Media Coordinator for 1 year"

    3.0
    Current Employee - Social Media Coordinator in Burlington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealer.com full-time

    Pros

    Decent job perks, hires entry-level, fun environment

    Cons

    No growth opportunities, low pay, overworked

  5. Helpful (3)

    "Okay for a little while"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Designer in Burlington, VT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dealer.com full-time for more than 3 years

    Pros

    If you aren't an expert in a specific digital marketing field you will be trained with opportunity to move into different parts of the organization.

    Cons

    Salaried employees do not get paid for overtime. Cool tech start-up company culture has diminished into a corporate environment with metrics based performance. It matters who you know and who you hang out with outside of work to be successful at this business.

    Continue reading
  6. Helpful (2)

    "Please keep Dallas office closed"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Performance Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dealer.com full-time

    Pros

    I can currently stay home, and go heat up my coffee without worrying who’ll be upset about it

    Cons

    Our workdays have changed a lot since the Dallas office closed, and I really hope we don’t have to return to the culture of favoritism, ageism, sexism, and middle school cliques. Some staff on Cox Automotive’s dealer.com team get to work from 9-3 or 10:30-4. Others are required to be present from 8-5. With the new quota system, some have to achieve 20%, others are at 50%, and others are expected to hit 80%. We’ve lost strong teammates when management has stacked their portfolios such that these ridiculous uneven benchmarks can’t be met. Some are required to cover inbound phone service, while others get to use this time that should be available for customers for any personal impulse. Leadership grants FaceTime to men who brag the loudest, or women who have the most biased opinions about other staff ( aka unsubstantiated gossip ). These people are the ones routinely fast tracked for the very few leadership opportunities and other privileges. Mid level leadership are also the ones who get to answer the surveys from Forbes etc if this is an ok place to work or not. Wouldn’t it be amazing if these surveys were for people who did the work... When promoted, these teammates are routinely removed from day to day availability for colleagues, sitting in conference meetings to complain about their perceptions with no apparent ability or opportunity to have a positive impact on the day-to-day operations. And they are paid more for the “privilege”. Management is even permitted to not be available to the team during the normal work day time range, and then chastise team members for asking for help during their required shift. Leaders will single out people to celebrate their personal events, while reprimanding others on their prearranged vacation or holidays. Leaders will order food for the team ( to promote not taking breaks ), and repeatedly exclude individuals from the food orders. As for day to day, you can minimize customer interaction by phone or email if your manager likes you, or if you’re in your late twenties or younger. You can also play basketball, ping pong, or participate in yoga and other strength based exercise in the office and on the clock - if you are under your early thirties or a female that’s single digit size. Some are able to routinely take two to three hour lunches or ‘smoke’ breaks. Others are reprimanded for leaving their desk to answer a colleague’s request for help on a case. There’s a lot of hype about unlimited vacation time. Is it unlimited? Not when you have to put in the time off you wanted into closing your portfolio up for the month - with repeated 12 hour days and sometimes weekends. The work you have to do to take time off comes at a cost. Without being around this toxic and destructive culture that doesn’t have the bandwidth to support development and collaboration, there’s no benefit to returning to that office space. It’s safer, and it’s smarter to stay remote, but I don’t think Cox can work that way.

    Continue reading
  7. COVID-19
    Helpful (5)

    "Don't waste your time"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Performance Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dealer.com full-time

    Pros

    Benefits are great. Pay is average. Remote work available.

    Cons

    HR and upper management are so poorly run that it's not worth working there. They will fire you because your female manager has a personal problem working with men. You can NOT call it a coincidence that every single employee she has fired in the last year have been men of color, while keeping her white or female personal friends even though their performance is the same or worse. Leadership is based in Vermont, so I guess they're okay with that since manager was based there with them and they can pretend remote workers aren't human. The same manager whom on DAY ONE put you on a performance review when you transferred to her department. You can spend months begging HR to transfer you because there is a clear personality clash with a micromanaging racist, but they will ignore you and tell you its in your best interest not to stir up trouble. Then after you just signed a deal to make 30k+ in advertising for a client, they will fire you without severance, all based on another PIP she started because your metrics were down in the month of April when covid shutdowns closed 80% of your clients. You are nothing to them, they will treat you like nothing. There is no humanity in these people. Avoid.

  8. "Great role for experience and identifying interests"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Performance Manager in Burlington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealer.com full-time

    Pros

    -Great pay -Perfect role to gain experience in a lot of different fields/skills

    Cons

    -Extremely busy -This role takes on a lot of extra work because it is client facing, from other departments

  9. Helpful (2)

    "Good benefits, no progression"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Graphic Designer II in Burlington, VT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dealer.com full-time for more than 3 years

    Pros

    Peers are nice, benefits are good, pay is average and large team means you can take time off. A good position for someone interested in production.

    Cons

    Management is completely disconnected from their teams. Leadership above management unsupportive and unconcerned with low level workers. No growth potential, and no skill advancement. You literally do the same thing over and over with little room for creativity, and skills are so insulated to their workflow that none of it translates to future jobs.

    Continue reading
  10. Helpful (4)

    "Don't bother"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Burlington, VT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dealer.com full-time for more than 5 years

    Pros

    All of the pros that this place had were before it was bought out by Cox Automotive. It's now a soulless corporate code factory.

    Cons

    Parent company (Cox Automotive) cares not one whit about Dealer.com. Frequent layoffs and re-orgs, no attention to employee morale, destructive do-more-with-less company culture.

    Continue reading
Viewing 1 - 10 of 268 English Reviews