Dealer.com Reviews | Glassdoor

Dealer.com Reviews

Updated May 11, 2017
22 reviews

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3.0
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Dealer.com President and Chief Executive Officer Wayne Pastore
Wayne Pastore
7 Ratings

22 Employee Reviews

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Pros
  • Work/Life balance is always important to Cox and Dealer (in 14 reviews)

  • Great benefits, passionate and intelligent people to work with (in 13 reviews)

Cons
  • Turnover in customer service is crazy right now (also true with other departments) (in 7 reviews)

  • Has hands tied most of the time due to upper management (in 6 reviews)

More Pros and Cons

  1. "Interview"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Specialist in Burlington, VT
    Current Employee - Digital Specialist in Burlington, VT

    Pros

    Had a phone interview with the HR recruiter. She was very nice and helpful and set up a conference call with three team managers. Overall a great experience.

    Cons

    There really are no cons. It's a great company with a great culture, community involvement, and superior corporate values.

    Advice to Management

    I would advise that they respond a little quicker.


  2. "Great place to work, client portfolios too large"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Advisor in Burlington, VT
    Current Employee - Digital Advisor in Burlington, VT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Dealer.com full-time (Less than a year)

    Pros

    Beer Friday, events nearly every other week, gym onsite, smart co-workers, no micro-management. Cafe onsite. Offices all over the country.

    Cons

    Client load for each individual team member makes giving every account the detailed attention it needs impossible. Many employees rush through work with no attention to detail simply to say it's complete (because of the heavy caseload).

    Advice to Management

    Lessen the load, make career paths more visible. There needs to be a light at the end of the tunnel.


  3. Helpful (4)

    "3.5/5.0 is very accurate, but more so 4.0 in the past and 3.0 today IMO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Advisor in Burlington, VT
    Former Employee - Digital Advisor in Burlington, VT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dealer.com full-time (More than 3 years)

    Pros

    Awesome benefits, open and tech savvy environment with fun young, coworkers. Gym, masseuse, chiropractor on site you name it. Organic cafes, beer fridays and community presence. If you are from VT you know DDC! Pay is on-par or higher end for BTV especially if you've been around a few years, may not be if you've just started but they do promote rather quickly. Business is booming, which means job security. Very little micro-management or evaluation of KPI oddly enough while I was there, a good and a bad. Definitely the best middle-management I've worked with by far. Most coworkers crush it, we play sports together and they get the job done. Many still go above and beyond for you, and then you have a drink with them after. They treat people well and treat people like they should. Overall a fun environment!

    Cons

    Where do I even begin? It's always been very chaotic and the work load insane however in more of it's startup days before the buy out everything was possible as long as you had a good idea or reasoning behind it. Employees had the freedom to excel and were incentivized for their hard work including quarterly and annual bonuses. Not so much anymore. Granted that it's no longer a 600 people company when I first started, it's actually 1200 internally at DDC and more like 55000 with Cox Enterprises. Although visually it looks the same, the term people are afraid to acknowledge is "corporate" as DDC got bought out not once but twice recently, it's become increasingly so in its work function. There's become more "no"s than "yes". And it's when corporate policy or politics gets involved, hindering talented individuals from moving up, or doing a stellar job and being recognized, where good talents goes away. Not to mention burn out. We always had a high churn rate, but everyone moved on up internally, a win for DDC. Although DDC is still booming, we are starting to see more churn externally. The scalability is also a word of caution as the digital marketing business is booming, and there is money in auto. Just check out NADA. However car dealers are not the most rational or pleasant to work with and have unrealistic expectations. Without being able to manage the chaos, we may lose some big clients including OEMs. Clients see Cox as a all-in-one solution, which it really isn't, at least not this point in time, integration with other sister companies and new product development has always been slow for clients and everyone in software operates independently.

    Advice to Management

    Hire the best talent, you do have that option still, pay them well, train them well and let them crush it. Fix products first before rolling out others and work on a true full integration of cox auto products.


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  5. Helpful (2)

    "Great Culture but still needs balance."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burlington, VT
    Current Employee - Anonymous Employee in Burlington, VT
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Overall LIFE culture is healthy: fitness classes, ski passes, informational sessions, on-site health coach, etc. Most people are friendly and are eager to learn.

    Cons

    The touted "work/life balance" needs improvement. Overworked in some departments, if not all. I've always been a firm believer in going above and beyond, but management expectation sometimes goes "above and beyond" in terms of quantity (client overload, adding more job responsibilities for an hourly employee to complete in a 40 hour period), not quality (strengthening client rapport, finding new solutions to problems, creating new avenues for success). Spoke with manager and the manager is open to ideas to help improve this. Has hands tied most of the time due to upper management.

    Advice to Management

    My suggestion is to have upper management try to find time in their day-to-day to work with lower management to find a solution for a more feasible workload. Perhaps hear testimony from the people who are doing the work. Excessive client load can cause burnout; hiring new people is a solution to that problem, but I find it's best to maintain the health of your existing, seasoned employees who can train new people down the road.


  6. Helpful (3)

    "Lots of energy, not a lot of direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer in Burlington, VT
    Current Employee - Web Developer in Burlington, VT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Dealer.com full-time

    Pros

    Great culture, facilities, benefits, etc. Burlington is a great location too, it's blown me away so far.

    Cons

    No training and no documentation. The work also isn't particularly challenging/interesting. This isn't to say that there isn't interesting work going on, but it seems to be a minority of developers/teams doing it. Most folks just seem happy to show up and collect a paycheck.

    Advice to Management

    Bring in a documentation guru and empower them to transform the organization much in the way that the Agile guru did. That would improve the on-boarding experience, help with stability and performance, etc. A win for all.


  7. Helpful (6)

    "Smart people, fun company, some growing pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Burlington, VT
    Current Employee - Engineer in Burlington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealer.com full-time (More than 3 years)

    Pros

    Most of your co-workers (at least in engineering) are smart, cooperative people who you can learn from and collaborate with. The technical challenges keep life interesting, and the company has fully adopted a scrum-based agile development lifecycle. The overall outlook is positive, if management makes the right decisions.

    Cons

    After almost a year, the first changes from the acquisition by DealerTrack Technologies are beginning to appear. Medical and dental benefits are worse (and cost more), and seem headed in the wrong direction; vacation and PTO no longer roll-over. Priorities from management are very reactive - aging legacy architecture doesn't get prioritized until it causes a customer outage or other revenue-impacting issue. Getting into management or senior technical roles is more related to being in the "old-timers' club" than merit. Career growth is not standardized, and mostly nonexistent. The departure of key employees is kept under wraps to avoid damaging morale, rather than communicating clearly in order to ensure smooth transitions.

    Overall, pay and benefits below what would normally be expected based on the quality of talent Dealer.com wants to attract - they are still basing things on what employees in their VT location would accept back when they were a more local company. This means that old employees are getting paid peanuts, and new employees are (sometimes) making significantly more, regardless of experience level or ability. The budget for yearly raises in engineering is far below average for tech companies, meaning raises are few and far between, even for highly-performing employees.

    Advice to Management

    Prioritize significant and meaningful architectural work before your wheezing legacy systems cause an outage, rather than just paying lip service to it. Fix the career growth models, give employees a clear path forward rather than making promotions a guessing game or popularity contest. Rather than fearing the departure of key employees and hiding it from the rank-and-file, make it a learning opportunity. Make pay and benefits competitive and more standardized within each engineering location, rather than the current ad-hoc model that favors new employees.


  8. Helpful (2)

    "Not all sunshine and rainbows..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Web Developer in Burlington, VT
    Former Employee - Production Web Developer in Burlington, VT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dealer.com full-time (More than a year)

    Pros

    1. Excellent medical and dental benefits.
    2. Talented and fun employees to work with.
    3. On-site cafeterias.
    4. Killer company parties.

    Cons

    1. The work was terribly monotonous and completely void of any creative freedom.
    2. Worst working conditions I've ever experienced!! Unlike the rest of the beautiful building, our workspace was a sweat shop...literally. 11 people packed into a converted storage closet that was completely dark except for the glow of Thunderbolt monitors. No lights on! There were only two windows in the room (which opened up to the center of the building). The nearest outdoor window was well over 100' away and many times the shade would be down. And with 11 people and all the heat-producing hardware packed into such a small space, it was also hot and smelly. Due to these conditions I would typically begin suffering from a migraine headache by 10am every day. The work conditions coupled with never-ending tedium led to me to resign after only 13 months.
    3. Very little vacation time (5 days for first 12 months, 10 days for years 2-3)
    4. Cannot move internally to another position for at least 18 months.
    5. Starting salary for this particular position was very low.

    Advice to Management

    Move the Custom Services team out of that dark, miserable closet so they may work in the open, sun-lit spaces that that everyone else in the company enjoys. No one should have to work in conditions like that, ever! If not, provide the team with a Costco-sized tub of ibuprofen to make it through the day.


  9. Helpful (7)

    "Not for everyone- do your homework and make a good decision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burlington, VT
    Current Employee - Anonymous Employee in Burlington, VT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dealer.com full-time (More than 3 years)

    Pros

    Excellent facility with an onsite spinning and yoga studio. The company has demonstrated a commitment to its employees health with the creation of a "life" team. There are several dedicated team members across the entire organization and in many departments that have helped Dealer.com grow into the company it is today.

    Cons

    The organization is LOADED with politics- career management with Dealer.com is more of a "who you know" proposition than a "what you know". I experienced many people in key management positions that were in over their heads. Many were more concerned about being exposed for what they didn't know with minimal interest in learning what they needed to do their job better. The unwritten standard is mistake free work, which is impossible, and the organizational paradigm is one to quickly blame to avoid being a part of a failed project or initiative. There are many managers in the company wearing "Scarlet Letters" for simply trying to make the company better and doing the right thing. They wear the brand because in doing so they challenged the authority or approach of a person in a higher office. The company pitches a collaborative and proactive work environment when it is actually and very subtly rife with acrimony. Bring your compass... navigation is NOT easy.

    Advice to Management

    Follow the principles that made the company great, there is a lot more good with the company than bad. The challenges described above are the results of the behavior of a small group of people that clearly make decisions based upon what is best for them with very little consideration for the organization. I suggest you identify and weed them out. They are easy to find if you look a little more at substance over style and consider the people that have really made the difference for the company as it has grown.
    It would be great to see Dealer.com go back to being a great company to work for.


  10. Helpful (5)

    "It was a great place to work when it was small, but over the last couple years it's felt more and more like a sweatshop."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Java Developer in Burlington, VT
    Former Employee - Java Developer in Burlington, VT

    Pros

    great benefits (gym, organic cafe, wellness classes, ski-resort seasons pass discounts, etc.); decent salary; lots of smart, competent, friendly people to work with. sometimes you'll get a fun project to work on.

    Cons

    espoused "work-life balance" is a joke: even though wellness classes are offered and the gym is easily accessible, you'll rarely have time to make use of any of these resources due to your workload. in Development, 50-60 hour weeks are commonplace.

    further, since the company has grown so fast in such a short period of time, management has had to grow the bureaucratic layers of management as well, but it's all been rushed and in my opinion it hasn't gone very well. for example, middle-management has been talking for more than a year now about creating "road maps" for people to follow for career paths at Dealer, but these have yet to materialize.

    - also:

    I witnessed numerous occurrences (5 to be precise) of extremely poor communication between supervisors and those who worked under them, myself included. people I knew who by all accounts of those who knew them would get fired for seemingly insignificant things that reportedly were never raised during performance reviews. moral of the story here is that you can't trust performance reviews to mean anything at Dealer.com (if you should ever get one - in my 3+ years there, I never had a single one). fair warning.

    Advice to Management

    learn how to communicate not only positive, but especially potentially negative information, in a timely manner with the people you manage. proactively attempt to resolve situations before they become problems instead of keeping silent like a coward until it's axe-time.

    also, you've bitten off more than you can chew - it's nice to get contracts, but you're ruining the morale of the people who are trying to make it all happen.

    you guys used to have a soul, and I loved you for it. but since you've gotten big, you've lost that spark that made you great. it's sad ... but I'm glad to no longer work at Dealer.com.


  11. Helpful (6)

    "Easy in the door. Hard to advance unless you are part of the party crowd."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Project Manager in Burlington, VT
    Former Employee - Production Project Manager in Burlington, VT
    Recommends

    Pros

    Great benefits. 401k matching. Stock options. Great extracurricular activities like gym, tennis court, ping pong table, basketball, tennis court. Great parties.

    Cons

    Serious gap between senior management and middle management. Difficult to get promoted unless you party with the owners. Too many projects going on at once and very little qa when launching them.

    Advice to Management

    Listen to your team - they represent who you are as a leader. Improve quality. Listen to your customers on what they want for products.


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