Dealer eProcess "call 24 7" Reviews | Glassdoor

Dealer eProcess Employee Reviews about "call 24 7"

Updated Jan 16, 2019

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3.6
68%
Recommend to a Friend
73%
Approve of CEO
Dealer eProcess Owner Joe Gillespie
Joe Gillespie
41 Ratings
Pros
  • "DEP is a great company to work for(in 9 reviews)

  • "I absolutely love working for Dealer eProcess(in 5 reviews)

Cons
  • "I came from another agency to work at DEP(in 4 reviews)

  • "He was the one who pushed everyone and led product development(in 3 reviews)

More Pros and Cons

Reviews about "call 24 7"

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  1. Helpful (5)

    "Good for those starting out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Lisle, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dealer eProcess full-time for more than a year

    Pros

    Excellent training, learn a lot, pool table, TV. The knowledge you gain makes this a good place for a person just starting out.

    Cons

    Cliques, favoritism, don't expect to get promoted unless you're a favorite, do NOT trust anyone you work with. They will lie to get rid of you. Will make you deceive the clientele. On call 24/7, 365 days a year with not enough compensation. No holiday pay until after 6 months.

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    Dealer eProcess2019-01-16
  2. Helpful (11)

    "Just the most dysfunctional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook

    I worked at Dealer eProcess

    Pros

    There are none. Literally none. I can't think of a single redeeming thing to say about this place.

    Cons

    The CEO has a humungous temper, and screams at employees when things go wrong. They go wrong frequently, because his understanding of "modern web site" is based on 5 or 6 years ago. Clients call and are understandably upset, and get pointed to the same outdated strategies again and again. The clients get angry at the company, then at you, then you get yelled at by a man who clearly thinks he's about 10x the person that he is. They pay like crap. Absolute crap. They start all their developers at around 30k and most hover around 40k. Raises are basically non-existent, and they hire horrifically incompetent people because those are the best that they can get for the money they're willing to pay. Management is absolutely ridiculous. At one point I had 3 different bosses. In a 40 person company. That makes no sense at all, and it made it very difficult to be torn in 3 different directions at all times. If you're looking for training and a company that will allow you to grow professionally you should look elsewhere. At DEP you will get exactly no instruction on how to do your job, and then you will get screamed at when you don't do things the way that they should be done (read: the way the CEO, who has no knowledge or experience in your field, thinks you should have done them.) They are way bigger on finding scapegoats for when things inevitably go wrong than they are at teaching people. You are pretty maxed out at your position as well. Unless you are a client rep, in which case maybe you can move to something slightly less horrible (they are expected to be on call 24-7, and believe me, car dealers do take that literally), but in the other areas of the business you are pretty much at whatever position you were hired for until you leave the company.

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    Dealer eProcess2016-03-04

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