DealerSocket Reviews

Updated May 4, 2021

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3.9
75%
Recommend to a Friend
83%
Approve of CEO
DealerSocket President and CEO Sejal Pietrzak
Sejal Pietrzak
243 Ratings
Pros
  • "Free soda and bagels on Fridays(in 39 reviews)

  • "Great Company with a lot of great people and talent(in 38 reviews)

  • Cons
  • "There has been a TON of change in upper management in the past 2 years(in 30 reviews)

  • "Benefits decent but NO 401K match(in 25 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of DealerSocket and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Great Place to Work

      Apr 29, 2021 - QA Specialist III in Oshkosh, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great People to work with. Challenging work. Work from home. Leadership cares about you and your health.

      Cons

      None to mention at this time

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    2. 1.0
      Former Employee, more than 5 years

      Losing developers fast, bad benefits, and very top-heavy

      May 3, 2021 - Senior Software Development Engineer in Albany, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Given some opportunities to try new technologies - Better than average PTO time - Pretty good work/life balance, never felt too obligated to work outside of work hours

      Cons

      - Software developers are asked to sign an agreement that everything they create (even outside of work) can be owned by DealerSocket. They say they won't ever take ownership, but refuse to change the agreement to remove that part. Developers I've talked to outside of DealerSocket have never seen such an aggressive agreement. - Terrible 401k match (maxes at 1%) - Doesn't pay out PTO upon separation - Company is losing developers on a near-weekly basis and replacing them by hiring overseas, though it sounds like more than just developers are leaving now - New hires (and people coming in from acquisitions) have to take an aptitude/personality test - Seemed like every month over the last year a new C-level or director were being hired - Cross-team communication is not great

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    3. 3.0
      Current Employee, more than 5 years

      Decent Company, Below Average Pay

      Feb 18, 2021 - Data Analyst in San Clemente, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Culture, Room to Grow if you make the right connections, Good Office Environment, Collaborative Employees.

      Cons

      Very Political - it's hard to get promoted without being related to someone in management, or good friends with someone in management. They promote mostly based on personal relationships and not on qualifications or experience. This can make the work environment toxic for good employees that receive no recognition and are required to work under people with less experience. Pay is well below the national average in most departments. It's great to get experience if you have none. But good employees rarely stick around very long as they use the company as a stepping stone to a better paying job and more lucrative career.

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      1 person found this review helpful
    4. 3.0
      Current Employee, less than 1 year

      Great for starting out

      Apr 20, 2021 - Content Specialist in Oshkosh, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company is a good stepping stone - not so much one to build a long-term career in. Coworkers are great and the environment is laid back. Since COVID happened, our department is now permanent work from home which I think is a great thing.

      Cons

      Our pay isn't as competitive as they say it is. Many people in this company deserve more than what they're given for the work that gets completed.

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      1 person found this review helpful
    5. 1.0
      Current Employee, more than 1 year

      No more jobs

      May 4, 2021 - Technical Support in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      work from home and you work with nice people

      Cons

      Jobs are going to India and you have to do the grunt work to make it seem like no jobs are going to India.

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    6. 4.0
      Current Employee, more than 1 year

      Good job out of college

      Apr 19, 2021 - Software Development Engineer In Test (SDET) II in Albany, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Work/Life Balance, PTO, Sick Days and great teammates

      Cons

      a lot of manager turnover and bad pay for entry level engineers

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    7. 5.0
      Current Employee, more than 3 years

      Great company

      Apr 16, 2021 - Product Owner 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team and excellent focus on employee wellbeing during the pandemic. Management has been very supportive.

      Cons

      Compensation and benefits could be better

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    8. 4.0
      Former Employee, more than 1 year

      Better Place to Work

      Apr 19, 2021 - Software Developer in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      We can share our thoughts.

      Cons

      Managers promote their interested candidates.

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    9. 2.0
      Former Employee, more than 3 years

      Everybody Leaves

      Oct 16, 2020 - Customer Success Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedule, autonomy, good co-workers

      Cons

      The company can't seem to get things right, although you can't say management doesn't try. It knows it is failing and often over-corrects. While at DealerSocket, I saw turnover of all C-level executives, including the two co-founders - one of whom was the CEO. They were essentially forced out by the investment firm Vista Equity Partners, which is more concerned with turning a profit than health of the company. They inserted one of their Vista puppets as the new CEO and it was downhill from there. All C-level execs either left or were fired, and even some of the replacement C-levels have come and gone because they don't want to be a part of the trainwreck. Senior- and mid-level managers have all been turned over. Everyone wants to leave and jumps at any outside opportunity that presents itself. The company was hit hard by the pandemic, mainly because the automotive industry in general was hit hard. It is shrinking, not growing, even as it continues to acquire assets. I haven't even mentioned the product it offers. Constant defects, short-sighted enhancements, unresponsiveness to customer feedback...makes it difficult to get behind and truly support as a representative of the company.

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      14 people found this review helpful
    10. 4.0
      Current Employee, less than 1 year

      Good Company

      Mar 31, 2021 - New Accounts Representative in Wesley Chapel, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of great people in a growing company

      Cons

      Salary is below market average for most positions

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