DealerSocket Reviews | Glassdoor

DealerSocket Reviews

Updated September 22, 2017
260 reviews

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2.7
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Sejal Pietrzak
1 Rating

260 Employee Reviews

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Pros
Cons
  • Health insurance cost is too high and no 401k match (in 20 reviews)

  • They should consider a 401k match (in 29 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Implementation Specialist in Provo, UT
    Current Employee - Data Implementation Specialist in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DealerSocket full-time (More than a year)

    Pros

    The culture here is one of the best I've ever experienced. There's no "fake enthusiasm" like other offices I've worked at. There's tons of places I can go within this company to further my career and get experience for in the future. If I voice a concern or have an idea to improve a process, the management takes the time to listen. It might take a while before it's implemented, if it can be implemented, but they really try to listen and take your opinions to heart. They're here for you!

    Cons

    Lack of communication between departments sometimes hinders progress. It's hard to know who does what because job titles are sometimes vague, so it can be difficult to know who to turn to with questions. Support is overworked and underpaid, so a lot of the excess work falls on other depts if they have time to help customers/backlog. Although there is a sense of community within our office, I feel like it's lacking when it comes to our other offices across the US. I talk to people in different offices all the time over the phone, but it would be nice to meet them in person.

    Advice to Management

    Pay Support more. Maybe we'll get/keep our reps if they're happier. Make good on promises. Giving an ETA goes a long way.


  2. Helpful (5)

    "No growth. Incredibly boring. Low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer
    Current Employee - Designer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DealerSocket full-time (More than a year)

    Pros

    Flexible work schedule. The people here are great. Lower management is fantastic.

    Cons

    Upper Management talks to you like you're 5. There is no potential to move up. It's a factory like atmosphere. Incredibly boring. The pay is absolutely insulting.

    Advice to Management

    Pay your employees.

  3. Helpful (1)

    "stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at DealerSocket full-time

    Pros

    Hard to find any good reasons to work there, perhaps the new CEO will make a difference. If you do work there or are considering to join us, stay away from Sales.

    Cons

    Worst benefits you can find. Better if they just gave you $100 to help fund your own benefits. Sales leadership is stale, unbending, and driving the company off a cliff. Future of the whole business is very unsure given its ownership structure.

    Advice to Management

    Replace your sales leadership immediately. Study the data, since that leadership has been in place, your trends are going down, opposite of the industry. Why don't you make a change? Your inaction and lethargy impacts those of us in other departments and ruins are morale.


  4. Helpful (2)

    "CSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSM in Los Angeles, CA
    Current Employee - CSM in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at DealerSocket full-time (More than 5 years)

    Pros

    Nice people. Respected company

    Cons

    low pay. bad benefits


  5. Helpful (4)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DealerSocket full-time

    Pros

    People around you are great.

    Cons

    Underpaid comparative to market values

    Advice to Management

    Get a sense of direction.


  6. Helpful (6)

    "Day-to-day is enjoyable, long-term is unclear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in Salt Lake City, UT
    Current Employee - Implementation Consultant in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at DealerSocket full-time (More than 3 years)

    Pros

    The day-in and day-out work is enjoyable. You learn a lot and I love the people I work with.

    Cons

    Morale is a bit low. Growth is unclear in the company.

    Advice to Management

    The bonus structures need to be reconsidered thoroughly. There needs to be a clearer outline as it pertains to growth in the company. The benefits programs have been lacking for a long time.


  7. Helpful (4)

    "Flexible schedule is the best part"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at DealerSocket full-time

    Pros

    Flexible work schedule, and freedom to travel to assigned territory

    Cons

    Little to no growth potential. The benefits are lacking, the commissions are not as good as I was promised when interviewing.

    Advice to Management

    restructure the commissions, and get better benefits.

  8. Helpful (3)

    "Avoid..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DealerSocket full-time

    Pros

    relaxed atmosphere. good work life balance. located in san clemente, which is nice. bagel Fridays. no 401k

    Cons

    bad product support. serious issues with product reliability. company is on a downward trend. customers treated badly.

    Advice to Management

    make good products again. treat customers better. hire better support staff. we shouldn't have 1 hour wait times.


  9. Helpful (7)

    "Direction? Benefits? Misleading Compensation?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at DealerSocket full-time (Less than a year)

    Pros

    Truly phenomenal people work here. Really thought my Sales Director was an amazing leader and did what he could to help me succeed. Always there when I needed him.

    Excellent training. Though it is in Cali and Utah it was excellent.

    Cons

    Leadership is completely disconnected from the virtual team.

    The direction of the company is as ambiguous as it can get. Really poor integration of acquisitions has led to instability and a revolving door of employees.

    Benefits aren't even tier 2. They are the worst benefits I've had the option of getting in over 20 years. So bad that my wife, for the first time in our marriage, was forced to carry benefits for our family. No 401k match at all. How can you expect to keep anyone outside of CRM with lower class benefits and no match? You can't, thus the revolving door.

    They literally lied to me and others about expected compensation. Granted, the person who did this is no longer at the company but gave false quota information and was off by more than 40% for the average compensation for the position hired for. Is that ok? Is that fair to professionals you are bringing in?

    Advice to Management

    Involve your virtual people. Get some benefits that make people want to stay. You can attract talent but can't keep it. Get a handle on what your hiring directors say to falsely entrap people to work there.


  10. Helpful (2)

    "A mostly wonderful experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Clemente, CA
    Former Employee - Anonymous Employee in San Clemente, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DealerSocket full-time (More than 3 years)

    Pros

    I loved the people I worked with! The team I was involved with were top notch professionals and we were able to accomplish great things. I felt appreciated and respected. There are some very quality people at DS.

    Cons

    As many have mentioned, the benefits aren't great and the salaries are under-market. If not for that, I would still be there. Additionally, at times, communication has been lacking.

    Advice to Management

    Invest in your good people! It pays manifold returns to pay your people what they are worth. Strive for transparency and open communication. Your people want to know what's going on and when trusted with the details, will work harder to achieve the desired goals.


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