DealerSocket Reviews | Glassdoor

DealerSocket Reviews

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Found 400 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
52%
Recommend to a Friend
67%
Approve of CEO
DealerSocket CEO Sejal Pietrzak
Sejal Pietrzak
98 Ratings
Pros
Cons
  • "Health insurance cost is too high and no 401k match(in 21 reviews)

  • "Upper management (C-level execs mainly) is hard to trust(in 25 reviews)

More Pros and Cons
  1. Helpful (1)

    "Great Opportunity for Entrepreneurially-Minded Contributors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Sales Director in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DealerSocket full-time (Less than a year)

    Pros

    DealerSocket has been going through a lot of transition over the past few years; as with any change, there is a lot of opportunity and some challenges. Given that people are wired differently, what some see as a PRO (e.g. high expectations with big reward) others may view as a CON (e.g. want stability with lower pay). With that disclaimer, here are some PROs from my perspective: - Huge Potential for Personal &...

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    Cons

    Thomas Edison is attributed to saying "Opportunity is missed by most people because it is dressed in overalls and looks like work." To me, that sums up a lot of the DealerSocket culture. It isn't necessarily a "bad" thing, but it is something one should understand when looking to join the culture. DealerSocket is backed by Vista Equity Partners, a large venture capital enterprise. The compensation is competitive, but...

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    Advice to Management

    - Continue listening and viewing each contributor as a team member rather than a # - Stay humble and always care about the people that make this company great - Never stop investing in R&D to ensure our solutions remain best-in-class - Always Recruit, Retain, & Develop the best talent - "you get what you pay for" - Remain Focused on Doing the Right Thing, Conducting Business Ethically

    DealerSocket2019-03-11

    DealerSocket Response

    April 15, 2019Chief Administrative Officer

    Thank you very much for the time you took to leave this thorough feedback! Your advice hits the nail on the head; people make this company great and investing in them and our products will pay dividends as long as we are focused on doing the right thing in an ethical way. Also, ...

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  2. Helpful (1)

    "Fair and understanding management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DealerSocket full-time (Less than a year)

    Pros

    Very understanding management. One of the better places I've worked. Bagel Fridays.

    Cons

    Not everyone is customer oriented. 30 min lunch.

    Advice to Management

    Mean what you say. You can't lay out rules for your employee and then fire them for following those rules

    DealerSocket2019-04-16

    DealerSocket Response

    April 17, 2019Chief Administrative Officer

    Thanks for the review! We agree with your advice; following through with what we say is a key component to integrity, one of our core values. Please keep giving us feedback! We hope to become not just one of the better places you've worked, but the best.

  3. Helpful (2)

    "Good people within the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DealerSocket full-time for more than 3 years

    Pros

    Bagels on Friday Cereal every morning till milk is gone Co-workers generally want to assist in any way they can The company is willing to make changes to the company and not stay stagnant Will hire someone with little to no experience which is good for getting a foot in the door

    Cons

    Will hire someone with little to no experience but then doesn't provide adequate training Organizational changes are not well communicated or executed Internal transfers are difficult and little opportunity or incentive is provided by the company to develop skills that could assist in another department Leadership is constantly changing which causes processes to change abruptly as the new leadership teams want to leave...

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    DealerSocket2019-04-11

    DealerSocket Response

    April 15, 2019Chief Administrative Officer

    Thanks for the feedback! We appreciate your recognition for the willingness we have for doing things better, not just changing for change's sake. We are working hard on improving the training we provide as well as communicating any changes. We love to keep great performers in the ...

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  4. "Good but challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Executive Sales Manager in Draper, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DealerSocket full-time for more than a year

    Pros

    Flexible schedule, matching HSA contribution, good people work there, and commission is fair

    Cons

    Difficult industry dealing with auto dealerships.

    DealerSocket2019-03-30

    DealerSocket Response

    April 15, 2019Chief Administrative Officer

    Thank you for the feedback! We hope that in the coming months the outlook of the company is improved in your eyes based on all of the investments we are making in product and people. Please continue to provide us feedback.

  5. Helpful (3)

    "Riding the rollercoaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at DealerSocket full-time for more than 5 years

    Pros

    Mid-level management and colleagues are typically great to work with. Paid maternity and paternity leave, flexible schedule. Sejal seems hard at work steering the company in a new direction.

    Cons

    The company has changed drastically since I’ve onboarded 5 years ago (many, many times). Compensation is alarmingly below industry standard, and merit increases are not catching up. Throughout the constant restructuring, I think we’ve all lost sight of the company’s vision, and our individual career paths/expectations within the company. HR/People operations are working to document this, but it seems like it’s just more...

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    Advice to Management

    Increase compensation to keep valuable talent. I’ve seen a revolving door of amazing faces lately, let’s keep what we have.

    DealerSocket2019-04-01

    DealerSocket Response

    April 15, 2019Chief Administrative Officer

    Thank you for taking the time to give us this valuable feedback! Clearly we need to do better about communicating our plans for career pathing and expectations related to employee remuneration relative to the market. We agree that we need to focus on keeping our great people. Thank ...

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  6. "Great people great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - ESD 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DealerSocket full-time (Less than a year)

    Pros

    Good people, ethical, and good environment.

    Cons

    No 401 match, things are chaotic right now due to employee movememt

    Advice to Management

    Be avail for your people. Communication is key.

    DealerSocket2019-03-19

    DealerSocket Response

    April 15, 2019Chief Administrative Officer

    Thank you for writing this review! We agree that we need to be available for our team and that if we ever think we are communicating enough we are wrong. Please keep the feedback coming!

  7. Helpful (2)

    "Amazing on boarding experience and Culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DealerSocket full-time (Less than a year)

    Pros

    New to the organization but so impressed with the on boarding experience, training and culture.

    Cons

    No cons at this point, really excited about the opportunity.

    DealerSocket2019-03-11

    DealerSocket Response

    April 15, 2019Chief Administrative Officer

    Thank you so much for the feedback! We have spent a lot of time and effort revamping our onboarding experience and training. It is great to hear that your experience was a positive one. We wish you all the best and hope that you continue to provide us feedback along the way.

  8. Helpful (2)

    "Great product, great culture"

    StarStarStarStarStar
      Current Employee - Sales 

      I have been working at DealerSocket full-time (Less than a year)

      Pros

      Product. Investment in making our products best in class makes DealerSocket a company I'm proud to be with. Culture/People. Everyone I've met so far has been genuine. That's a big deal to me.

      Cons

      I'm pretty excited about being at DealerSocket; so it's hard to find a "con". But, if there is one, the 401k match and vesting is weak compared to other companies I've worked with.

      Advice to Management

      Continue the investment into product and people; and I believe 2019 and beyond will be strong for DealerSocket.

      DealerSocket2019-03-11

      DealerSocket Response

      April 15, 2019Chief Administrative Officer

      Thanks for leaving this review! Love to hear that you recognize the genuine nature of the great people we have at DealerSocket as well as the investments we're making in our products. Hope that you see the success you expect here and that you continue to provide us with feedback.

    • Helpful (2)

      "Awesome culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales in Seattle, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at DealerSocket full-time (Less than a year)

      Pros

      Atmosphere Technology Compensation Benefits Leadership Employees This company is poised to take over the market and dominate the CRM space.

      Cons

      Growing fast which can cause some hiccups but they are few and far between.

      Advice to Management

      Keep up the good work and continue to invest in the product.

      DealerSocket2019-03-10

      DealerSocket Response

      March 11, 2019Chief Administrative Officer

      Thanks for the feedback! We agree that we are poised to dominate CRM and beyond and appreciate efforts to help us continue to grow. Please continue to provide feedback in all of our multiple forums internally; we rely on feedback, both customers and employees, in order to challenge ...

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    • Helpful (2)

      "The only constant is the low pay"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at DealerSocket full-time for more than a year

        Pros

        Good co-workers, cool office, flexible daily hours

        Cons

        Low pay, constant change in management/executives leading to a lot of flux and inefficiency

        DealerSocket2019-04-18
      Found 400 reviews