Dealertrack Reviews

Updated Apr 29, 2021

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3.3
66%
Recommend to a Friend
77%
Approve of CEO
Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
154 Ratings
Pros
  • "Employee centric and great benefits(in 32 reviews)

  • "Work-Life Balance is promoted here(in 30 reviews)

  • Cons
  • "Upper management needs work training(in 20 reviews)

  • "Still working through the integration with the Cox Automotive companies(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      great place

      Apr 29, 2021 - Consultant in Vernal, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I love the people I work with and the job is fun.

      Cons

      100% travel is the biggest downside to the position.

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    2. 3.0
      Former Employee, more than 8 years

      Trainwreck you can't look away from

      Apr 26, 2021 - Senior Manager in Wilmington, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Used to be a great company. Open and collaborative culture, each team member was valued. Then Cox Automotive drove away all of our leaders and inserted their own executive leaders that are out of touch from the DMS business. Now they don't listen or care about their employees.

      Cons

      Terrible leadership, no vision or direction. Cox doesn't care about investing in the DMS product to make it better for dealership customers.

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    3. 5.0
      Current Employee, more than 5 years

      Good place to work

      Apr 21, 2021 - Team Lead in Groton, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good leadership and good management

      Cons

      some people higher up get let go

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    4. 4.0
      Current Employee, less than 1 year

      Overall positive experience

      Mar 18, 2021 - Senior Tech Support/Team Lead in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Starting pay is fair and most skills are taught on the job. PTO is generous, but attendance policies can be harsh

      Cons

      Vertical movement is pyramid like where advancement becomes a waiting game for those above you to leave their positions.

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    5. 4.0
      Current Employee, more than 1 year

      Great leadership

      Mar 17, 2021 - Collateral Specialist in Draper, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone is friendly and willing to help

      Cons

      Call volume is constant and leadership is often busy with other tasks so they are unable to answer questions quickly while there is a customer service waiting on the phone.

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    6. 4.0
      Current Employee, more than 5 years

      Great place, great people

      Mar 1, 2021 - Senior Software Test Engineer in North Hills, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Agile company, very helpful team members, positive attitude, generous company, invests in its people, flexibility with working remote when necessary, fun!

      Cons

      Too many leaders leading to inconsistent requirements, teams' structure does not provide much room for growth career-wise.

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      Dealertrack Response

      Senior Manager, HRBP

      Thank you for your review. We appreciate your feedback on our company culture and team member experience. It is great to hear that you enjoy working at Dealertrack. We encourage you to share your concerns about your career growth with your manager or your HR Business Partner so that you can collaboratively build a plan for the future. Our team members take priority, and we are here to support you in any way we can.

    7. 3.0
      Former Employee, more than 1 year

      Low Pay

      Apr 7, 2021 - Document Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You always know what to expect coming to work

      Cons

      Low pay, don’t always approve vacation

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    8. 5.0
      Former Employee, less than 1 year

      Good Place

      Mar 5, 2021 - Agent in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent place to work and gain experience

      Cons

      Long hours, but all good

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    9. 1.0
      Former Employee, more than 3 years

      Employees do not come first here

      Apr 7, 2021 - Implementation Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Established company, Clients are great to work with

      Cons

      Management changes occur regularly, and long term plans never come to fruition.

      1 person found this review helpful
    10. 3.0
      Former Employee, more than 3 years

      Family friendly company

      Mar 5, 2021 - Engineering in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of family friendly events Wonderful office perks Great coworkers

      Cons

      High turnover Frequent layoffs Instability in roles

      Continue reading
      1 person found this review helpful
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