Dealertrack Reviews | Glassdoor

Dealertrack Reviews

Updated January 17, 2018
379 reviews

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3.1
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Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
45 Ratings

379 Employee Reviews

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Pros
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More Pros and Cons

  1. "Tech Company with vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Groton, CT
    Former Employee - Software Engineer in Groton, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dealertrack full-time (More than 3 years)

    Pros

    Good pay, great teams and vision

    Cons

    Work Life Balance can be a little blurred.

    Advice to Management

    Keep people happy and the rest will follow.


  2. "DSC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dealertrack full-time

    Pros

    Great Place to Work, casual

    Cons

    I had no Cons to Dealertrack

    Advice to Management

    Keep of the good work Dealertrack

    Dealertrack Response

    Jan 16, 2018 – Vice President

    Thank you so much for your review. Our team members are our number one priority, and we are happy to hear you were satisfied with your Dealertrack career!

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Jordan, UT
    Former Employee - Anonymous Employee in South Jordan, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dealertrack full-time

    Pros

    The people are great and the facilities are nice.

    Cons

    Once purchased by Cox the culture changed a little. Still 4 stars, but now politacal.


  4. "Horrible Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Specialist in South Jordan, UT
    Former Employee - Client Service Specialist in South Jordan, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dealertrack full-time (Less than a year)

    Pros

    Benefits
    Travel Experiences
    Travel Reward Opportunities
    Cox Automotive reputation

    Cons

    1. Unfulfilled promises consistently since initial hire contract signed September 26, 2016:
    - 50% travel; I have only traveled 17 days total out of the 10 1/2 months of my
    employment
    - 50% working from home became 90% or more of my time in a call center
    environment

    There was once discussed an opportunity to earn bonus pay from weekly call
    averages, first contact resolution, and case closures but nothing was heard about this
    since. On several occasions I have ranked high in call standards and only received an
    email saying "great job".
    2. Consistent changes with training and job responsibilities:
    - I and my class was hired for the parts and service department according to our
    contracts, however after 2 weeks into training in South Jordan, UT under short notice
    we were informed we would instead be trained on accounting because of the
    company's current demands per manager.
     Instead of staying in South Jordan, UT for 9 weeks of training we were informed with
    late notice that we would be trained for 11 weeks instead per Alison Troff.
    - During the middle of training we were informed we would be held to the same
    standards of testing as Implementation Specialists per word of mouth, and later
    confirmed by managers.

    Upon completion of training we were then informed we would not travel until "year-
    end" was over (February), however, in February I was constantly informed that
    "business was slow and no one was able to provide me with any information on when
    I would travel". In March I was rushed out to a payroll training without having
    completed a shadow install, no SIS or IS present, or anyone else. I received no
    communication from no one associated with this training. When I arrived to this
    dealership on Monday morning, I was the only person there with little to no
    knowledge of what was expected or what my responsibilities were.

    The culture of this organization has been to accept change; however, a
    peer once stated this does not make an excuse for an organization to
    create constant chaos of change within a position and expect
    employees to embrace it.

    3. Incompetent Supervision

    has dropped the ball on my behalf several times since my
    employment (i.e. not communicating to me the details of my PTO availability until
    after I exhausted my time off, not knowing important details related to my job
    responsibilities and requirements, and not following through on completing important
    paperwork using proper protocols (i.e. signing off and submitting tuition
    reimbursement documents, not knowing what should be submitted in expense reports
    causing them to constantly get kicked back to myself with errors). 
    - I was still not met with any travel arrangements after repeatedly inquiring over
    months. I was told by management, and was constantly told by management no information was known on this topic.

    4. L2 Assistance while on phone with client was very difficult to receive assistance without leaving client on hold for long periods of time.

    5. Heavy micromanagement while working from home. (i.e.) while on phone with client, WFO would switch you from case work into available forcing you to take calls when not prepared.

    Very heavily regulated call times, case work time, after call work time, and being
    extremely particular about minutes and second details.
    - Unrealistic expectations on 15-18min call time, 2min after 

    Advice to Management

    Establish better systems in place to develop better work flow for employees.
    Too many incompetent chiefs, not enough competent Indians.


  5. "Knowledge Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Dealertrack full-time (More than 3 years)

    Pros

    As Dealertrack good place to develop ideas

    Cons

    After Dealertrack need more communication and analysis of business process


  6. "Document scanner."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Document Scanner in Wilmington, OH
    Current Employee - Document Scanner in Wilmington, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (Less than a year)

    Pros

    Leave early all the time.

    Cons

    The hourly pay is very low.

    Advice to Management

    Need to watch employees more. They don't clean like they are suppose to and they take half hour breaks.


  7. "Pre-Scanner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Scanner in Wilmington, OH
    Former Employee - Pre-Scanner in Wilmington, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dealertrack part-time (More than a year)

    Pros

    Ease of job, desk job, climate controlled, break room vending machines.

    Cons

    Adecco Temp, $8.25 an hour, no sick or vacation time, absence = termination. Turnover rates. Demands during high cycles of contracts, 14 hour days.

    Advice to Management

    If you have an employee that's a temp, a great worker, and misses a few days or has to leave early for doctors appointments, keep in mind they do not have paid or accumulated 'sick time.' This hurts them as more than it does the business. The business is profit, employees are trying to live.
    Let's not forget to keep the people in mind that is behind the wheel of the operation.

  8. "I worked with company for over two years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Hills, NY
    Former Employee - Anonymous Employee in North Hills, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dealertrack full-time (More than a year)

    Pros

    I enjoyed working for this company for the first year I started. There was an opportunity to grow.

    Cons

    The change in leadership and management. It wasn’t the Dealertrack I knew.

    Advice to Management

    No way, couldn’t advance in different team


  9. "Excellent Company, Growing Stretching and Hardworking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealertrack full-time

    Pros

    Fast paced worked, growing quickly and not boring

    Cons

    Not enough training opportunities, communication breakdowns, because of the speed of growth it's easy to get left behind.

    Dealertrack Response

    Nov 22, 2017

    Great review. Thanks!


  10. "Service Agent"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend

    I worked at Dealertrack full-time (More than 5 years)

    Pros

    Was great working for FDI, then the company kept getting sold DT and Cox.

    Cons

    Micro management, bad training, this place is a revolving door all they do is hire and fire people. The temp agency asked what’s wrong with this company? They sent many people here and they get fired.

    Advice to Management

    Hire a manager who’s educated in the title follow up dept. He has no clue what he’s doing.


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