Dealertrack Reviews | Glassdoor

Dealertrack Reviews

Updated September 23, 2018
462 reviews

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3.5
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Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
99 Ratings

462 Employee Reviews

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  1. "Implementation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Specialist in New York, NY
    Current Employee - Implementation Specialist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    Great leadership and always willing to help with needed

    Cons

    Salary for job responsibilities

    Advice to Management

    Re evaluate the job responsibilities of the SIS role, it doesn’t make the promotion worth the stress sometimes.

    Dealertrack Response

    Aug 27, 2018 – Vice President & General Manager

    Thank you for your review. We appreciate hearing from our team members. We’re happy you’ve had a great experience with the leadership team! I’d like to hear more about why you aren’t satisfied with... More


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (Less than a year)

    Pros

    The atmosphere is great and the benefits are amazing !

    Cons

    The pay could be higher, people deal with rude customers and crazy busy times but there aren’t many raises

    Advice to Management

    Offer more pay raises

    Dealertrack Response

    Sep 24, 2018 – Vice President & General Manager

    Thank you for taking the time to review your experience at Dealertrack. We are so pleased to hear your positive feedback regarding our culture and benefits. We appreciate our client services team... More

  3. "It is what you make it"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time

    Pros

    It is what you make it. If you want to not work much/hard, you don't have to. If you want more responsibilities or learn something new, you will get the opportunity.

    Cons

    Product makes engineering decisions. Treat everyone one the same, regardless of performance or skill.

    Advice to Management

    You don't care

    Dealertrack Response

    Sep 24, 2018 – Vice President & General Manager

    Thank you for your review – we appreciate hearing feedback from our current team members. At Dealertrack, we are proud to provide a world-class team member experience that includes plenty of... More


  4. "Average Experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Worked for a few months. Not that great of an experience overall. Average work and boring bosses

    Cons

    No actual challenge was had in my time there.

    Dealertrack Response

    Sep 24, 2018 – Vice President & General Manager

    Thank you for your review. We appreciate the feedback we receive from our former team members. We are sorry to hear that your experience at Dealertrack was only “average”. We strive to provide a... More


  5. "Contracter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TCSR in West Jordan, UT
    Former Employee - TCSR in West Jordan, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dealertrack (Less than a year)

    Pros

    Great people. Terrible corporate. Run while you can.

    Cons

    Poor corporate decisions. If you enjoy out performing agents that have been working for years and not being hired full time this job is for you. If you enjoy being forced to not worm holidays while not being paid this place is for you. If you like being told you will be hired full time and told there is a hiring freeze this place us for you. Dont waste your time and seek other employment.

    Advice to Management

    Stand up and fight for automotives decisions. Being 15 minutes late should not equal half an occurance point out of 6. Give contractors the attendance policy so they understand.


  6. "great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Dealertrack full-time

    Pros

    nice life / work balance, great office, great people

    Cons

    code organization in the backend needs improvement.

    Dealertrack Response

    Aug 17, 2018 – Vice President & General Manager

    Thank you for your review. We are glad to have you on our team and appreciate your contributions to the Dealertrack brand. Code is the foundation of our product and client experience, and we will... More


  7. Helpful (3)

    "Diamond Level Company, but with some flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Groton, CT
    Current Employee - Anonymous Employee in Groton, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than 10 years)

    Pros

    Excellent learning environment for self-motivated individuals

    Many team members that care about each other's wellbeing (This applies to about three quarters of the company; the rest are only out for themselves)

    Challenging problems (that again require self-motivated individuals) to complete

    Modern equipment and tools provided to adapt to changes in the software world

    Cons

    Some management problems, starting with the inability to identify what a person actually does. This can lead to some being celebrated when they shouldn't be, and others that work hardest to go unrecognized.

    Some Teams are severely short staffed, while others are over staffed.

    Mismanagement with employees being given a higher level of self-importance when they can't even be trusted to accomplish the simplest of tasks. This can be a pro and a con in a sense, because the people that are hardworking do benefit from this type of management style; there are just too many that don't work hard and are put into positions of power and hold everyone else accountable for their failures. This leads to a serious lack of accountability.

    Lack of communication between departments, or miscommunication due to the inability to understand what one person can comprehend. Teams often don't identify that one group might need a specific type of information or provide misleading information for problems/non-problems.

    Advice to Management

    The "Individual to individual" management style works pretty good in most cases, but with the amount of work being completed, Managers can't see everything that goes on. Additional employees for certain groups is a MUST. Retaining great employees by recognizing their complaints is also an area that should be investigated and addressed. Simply "sparking" a person isn't the answer when the person is screaming every day for assistance or something to make their job more enjoyable.

    I both love and hate this place sometimes, and I like what I do. My direct team is good although seriously lacking in coverage compared to the amount of work we have. The failures of others that we have to overcome day in and day out adds to the challenge as well. Team work with other business units is also something that needs serious improvements. Some are very geared towards helping each other out, while many portray a "You're doing it WRONG!" or "You don't need that....you're not important enough" mentality.

    Dealertrack Response

    Aug 17, 2018 – Vice President & General Manager

    Thank you for your detailed review and honest feedback. It’s great to hear from a team member who has been with us for over 10 years, and we are glad to have you as part of the Dealertrack family... More

  8. "Growth potential is through the roof"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Platform Engineer in Groton, CT
    Current Employee - Senior Platform Engineer in Groton, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than 10 years)

    Pros

    Dealertrack purchased is about 7 years ago. There were some growing pains which comes with acquisitions. The kinks were worked out. I have been allowed to work on my chosen career path with guidance from my manager to help get me there. The pay is good, PTO they give you is just crazy. Half the time we are struggling to use all the time they provide. But I find a way somehow :) I end up taking most of the time off in December to use it up. I’m fortunate that I get 401K match AND a pension. New employees do not receive the pension anymore. My hours on or off site, are very flexible. You’re expected to get the work done, but hey, that’s your job! Very understanding management if you have any family issues or illness etc. we could use some more resources to help get things done. We are a few people down and can’t seem to get anyone to apply for the jobs.
    They do have “Quarterly Speed Checks” which are good. No waiting for that end of year review to find out there was an issue with your performance. Plenty of time to find out and changes things if needed. So they do want you to succeed.

    Cons

    There does appear to be a lot of management changes all the time. I would feel better if it didn’t feel like you just got a relationship going with current management, they understand your needs etc, and then we get an email about changes to management. For example, my manager has had about 5 different bosses over the last 3 or 4 years. Can we just keep the managers where they are? I get it, if they aren’t doing good, you put in someone who is, it just seems to be a little excessive to me how much they change things around

    Advice to Management

    Please please please get the Team Members we need to take some of the load off. We are buried most of the time and getting additional Team Members would help tremendously

    Dealertrack Response

    Aug 17, 2018 – Vice President & General Manager

    Thank you for your honest feedback on your 10+ years at RTS Groton. We are thrilled to hear of your satisfaction with your career growth, flexible schedule, and benefits! We do all we can to provide... More


  9. Helpful (1)

    "Great place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    Salary, PTO, work/life balance, well organized (quarterly planning keeps things moving in a positive direction). I've been very impressed with the managers in our department. I feel like management promotes the right people for the most part.

    Cons

    Nothing major...there have been a lot of changes lately in our department, but that seems to be settling down though.

    Advice to Management

    Continue to stay in touch with the staff that does the work to make sure pain points are considered and alleviated whenever possible.

    Dealertrack Response

    Aug 17, 2018 – Vice President & General Manager

    Thank you for taking the time to write a thoughtful review. We value your feedback and will utilize it as we work to improve Dealertrack. We agree – Dealertrack is a great place to work, and we are... More


  10. "software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time

    Pros

    Free parking, 1 hour to New York City

    Cons

    Uncompetitive pay, management failure, unreasonable work overtime, toxic work environment and unhealthy culture

    Advice to Management

    reorganize redundant management team, improve business requirement team

    Dealertrack Response

    Aug 24, 2018 – Vice President & General Manager

    Thank you for your honest feedback. Our goal is to provide our team members with an exceptional work environment, including a great location and facility. It’s unfortunate to hear your experience on... More


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