Dealertrack Reviews | Glassdoor

Dealertrack Reviews

Updated June 19, 2017
329 reviews

Filter

Filter

Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
32 Ratings

329 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great Security team, good work life balance (in 22 reviews)

  • The company is growing and has lots of career path opportunities (in 12 reviews)

Cons
  • Upper management does nothing about it because seemingly they are too busy or just do not care (in 16 reviews)

  • Was just acquired by Cox Automotive - fingers crossed (in 13 reviews)

More Pros and Cons

  1. "Sr Billing Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than 3 years)

    Pros

    Prior to the recent acquisition, working at Dealertrack was like working for family, a very welcoming inclusive environment.

    Cons

    There is now a very corporate feel, which we all understood is necessary given the the size of the organization we now work for.


  2. "Dealertrack DMS Customer Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in South Jordan, UT
    Current Employee - Client Service Representative in South Jordan, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    Nice pay, flexible PTO time scheduling, plenty of opportunities for overtime.

    Cons

    No room for advancement in the company, constantly busy, too much work for not enough employees. Company on a "hiring pause" at our busiest time of the year.

    Advice to Management

    Hire more people, and offer room for promotions and raises. This would reduce the stress of your employees if you hire more people, and get more work done in a timely manner. Offering promotions/raises will drastically reduce the turnover rate.

  3. "ways to improve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, OH
    Current Employee - Anonymous Employee in Wilmington, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    close to home great hours

    Cons

    Not challenging and no room for advancement

    Advice to Management

    listen to your team members


  4. Helpful (3)

    "Software engineer"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Lake Success, NY
    Former Employee - Anonymous Employee in Lake Success, NY

    I worked at Dealertrack full-time (More than 5 years)

    Pros

    Not much to share. A balance between work and meeting need to consider.

    Cons

    Struggling with agile. Everyone is the same, everyone is going to all meeting and nobody responsible exactly what they need to do. Everything is for the team. The result, nobody cares.

    Advice to Management

    give the employee more freedom to do what they want. Management should focus on productivity and quality only.


  5. "A great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - F&I Sales Specialist in Dallas, TX
    Current Employee - F&I Sales Specialist in Dallas, TX
    Recommends
    Neutral Outlook

    I have been working at Dealertrack full-time (More than a year)

    Pros

    Management, salary, flexibility, benefits and amenities

    Cons

    New Ownership has shaken things up a bit, but it's still a fine place to work.


  6. Helpful (1)

    "Great company, needs to weed out terrible management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in South Jordan, UT
    Former Employee - Inside Sales Account Manager in South Jordan, UT
    Negative Outlook
    Approves of CEO

    I worked at Dealertrack full-time (More than a year)

    Pros

    Benefits, Paid time off, great stock options and retirement. The company is backed by Cox Automotive, the group of Cox family products. Been around for years.

    Cons

    Terrible management that blatantly gets away with everything. I don't know how a manager who's supposed to be in the office 4 times a week and shows up for 2 to 3 of the days still had their job, especially when they're lying all the time about where they are and what they're doing. Not good ethics at all.

    Advice to Management

    Weed out the managers that continue break the rules and aren't held accountable. Managers cannot micromanage and set a double standard by not coming into work or showing up for their shift. It will catch up to them. Lots of unfulfilled promises and terrible management. Don't micromanage people when you can't even manage yourself.


  7. "Company-wide restructuring."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Scrum Master in Portland, OR
    Former Employee - Senior Scrum Master in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dealertrack full-time (More than 10 years)

    Pros

    Acquired by Cox Automotive in October 2015, Dealertrack salary and benefits are competitive.
    The vast majority of team members are great to work with.

    Cons

    Dealertrack is part of a much larger company (Cox Automotive) that has acquired many companies, so there's some churn as redundant products and solution groups are identified and rationalized throughout the companies.

  8. Helpful (1)

    "Racial Biased"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electrician in Montgomery, AL
    Current Employee - Electrician in Montgomery, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time (More than 3 years)

    Pros

    If you are hired and socially active you will have a decent time. Can take off whenever needed as much as needed without fear of a point system.

    Cons

    Not much diversity as far as race, religion, gender. Extremely biased and harsh work conditions. President is a hypocritical and habitual liar with little to no care for anyone working outside the office. Extremely discouraging work atmosphere.


  9. Helpful (1)

    "Finance Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Lake Success, NY
    Current Employee - Finance in Lake Success, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    Now under Cox Automotive family. Great benefits, 5 weeks off, immediate vesting in 401k.

    Cons

    A lot if key positions moved out of state. Corp will not hesitate to let people go for cheaper salaries in cities like Kansas city

    Advice to Management

    Invest in your people, give them peace of mind in job stability and your turnover will decrease.


  10. Helpful (2)

    "Title Vault Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend

    I worked at Dealertrack full-time (More than a year)

    Pros

    The hours were flexible, and co-workers were supportive and awesome. The company is generous in taking care of their employees in terms of benefit options and worker's compensation. You also get a great cardio workout collecting documents, rather then sitting all day at a desk, although the supervisor does assign data entry duties as well.

    Cons

    While I cannot comment on other departments or the company as a whole, favoritism was rampant where I was assigned. I ended getting passed over for training opportunities in favor of new employees; there was one team lead who promoted solely on getting kissed up to. Another supervisor was also engaging in the same activities.

    There was even a hostile work environment at one point for me, when another co-worker I was assigned to train with made false complaints to the team leaders about me lagging behind, and for some odd reason, did not want to work with me. The co-worker even got away with other job tasks that were not assigned to her.

    The department does expect to meet high daily quotas, so that can sometimes put stress on other workers and even unintentionally encourage heavy competition between them, rather than foster a team work environment.

    Advice to Management

    The concern of the low-level employees matter as much as what's going on with upper management. Talk to your supervisors and team leaders about any concerns, BESIDES not meeting quotas or that 3:00 P.M deadline.

    If favoritism, harassment or a sudden hostile work environment is happening, it is imperative to check with middle and lower management frequently. Listen, listen, listen! Resolve any disputes any or your employees may having, and hold those accountable for breaking company rules. You'll have a better, thriving department and perhaps even improved productivity among your targeted goals.


Showing 329 of 342 reviews
Reset Filters