Dealertrack Reviews | Glassdoor

Dealertrack Reviews

Updated January 11, 2019
480 reviews

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3.6
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Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
112 Ratings

Employee Reviews

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Pros
  • "Work/life balance, good benefit package and RRSP contribution plan" (in 28 reviews)

  • "Great benefits and RRSP program" (in 28 reviews)

Cons
More Pros and Cons

  1. "Implementation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Specialist in New York, NY
    Current Employee - Implementation Specialist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    Great leadership and always willing to help with needed

    Cons

    Salary for job responsibilities

    Advice to Management

    Re evaluate the job responsibilities of the SIS role, it doesn’t make the promotion worth the stress sometimes.

    Dealertrack Response

    Aug 27, 2018 – Vice President & General Manager

    Thank you for your review. We appreciate hearing from our team members. We’re happy you’ve had a great experience with the leadership team! I’d like to hear more about why you aren’t satisfied with... More


  2. "Great Place to work!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Hills, NY
    Current Employee - Anonymous Employee in North Hills, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    The people. Sounds fake but the people here are really great. Dealertrack has one of the best work/life balance.

    Cons

    Nothing worth mentioning. Good things are happening in this company.

    Advice to Management

    Keep up the good work on focusing on the company culture and the team members.

  3. "IMPLEMENTATION DEALERTRACK DMS - NOT GOOD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Implementation
    Current Employee - Anonymous Implementation
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time

    Pros

    COX offers good benefits and reasonable pay.

    Cons

    WORKING MLK DAY even though it's a company holiday is disrespectful especially to minorities.

    Advice to Management

    Don't make Implementation work on MLK day. This is an easy thing to fix. At least give an option. Let Cox HR take over.


  4. Helpful (5)

    "why are all the positive reviews on June 14, 2018?"

    StarStarStarStarStar
    Former Employee - Customer Service in Salt Lake City, UT
    Former Employee - Customer Service in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dealertrack full-time (More than a year)

    Pros

    Ok job for the time being.

    Cons

    Firing/layoffs of good people and keeping the dead weight.

    Advice to Management

    figure out how you want to position Dealertrack and stop trying to guess at what works for you.


  5. Helpful (4)

    "MANY AREAS FOR IMPROVEMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Current Employee
    Current Employee - Anonymous Current Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time

    Pros

    *Cox, the parent company, has more opportunities for growth. Many colleagues have gone on to other business units and seem happier.
    *Your coworkers are usually great people. You’ll be challenged and may be given the opportunity to grow.
    *Cox owns Dealertrack and had great benefits though they are dwindling. For example, they have taken away the number of PTO days and no longer offer a pension.
    *If you are adaptable and easily accept constant change, this may be a decent place for you.

    Cons

    *Poor Work Life Balance
    *No or Little Flex Time
    *Yearly Lay Offs/Forced Retirements
    *Bias
    1. Biased in Firing ( if you are close to HQ you can be very inappropriate and keep your job). If you are not apart of that club you must toe the line, even with rules that are archaic and no longer make sense.
    2. Racial/Religious/Location Bias- Dealertrack DMS is based in Salt Lake City, Utah. If you are from there, identify as LDS/Mormon or used to be & are also White and especially male, you will navigate easily and probably be promoted within the first year. The fewer of the aforementioned you have, the more difficult it will be for you. Racism has occurred from clients to employees. Dealertrack DMS kept the clients. The message to the employees of color was quite clear.
    3. Bias in Hiring. Since Cox acquired Dealertrack, it seems they have made efforts to hire diverse candidates. However, the company is still disproportionately White and male. There is no diversity in Sr. Management.
    4. Bias in Pay. Your pay and total compensation (bonuses/raises) may be significantly more or less than your peers. Leadership tries to create a culture of don’t ask don’t tell regarding pay instead of paying everyone the same for the same role or by some standard according to experience, education etc.
    *Unethical - Around June of 2018, Leadership asked employees to write reviews on Glassdoor. Many employees felt coerced to write positive reviews.
    *Company mistakes activity for achievement. Constant change isn’t always an improvement.
    *Retaliation - Those that have a voice that don’t agree with the status quo, that report or challenge are often later laid off, demoted or overlooked for promotions even if comments or questions were solicited.

    Advice to Management

    Fix the Cons! No excuses. No flowery responses or cliches or Whitesplaining or mansplaining - Just.Do.Better.


  6. "Good, But Needs Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Dealertrack full-time (More than 3 years)

    Pros

    I've never worked with a better group of people. I always look forward to coming into the office and taking on new challenges. It really is a fun place to work. The PTO is great but the new policy for 2019 takes away some days for the hourly employees

    Cons

    Pay and job title don't match my education/experience and duties. Overworked and underpaid. It's difficult to move up in the company unless you have connections in high places. Us hard working entry-level employees aren't recognized enough, and many of us should not be entry-level anymore. Some salary/mgmt positions effectively do nothing and get to keep their job and high pay while people like me give 200% and get nowhere

    Advice to Management

    Invest in your people before you lose them! I have seen excellent employees leave because of being underpaid and not appreciated. This is unacceptable for a company that touts its commitment to team members. Stop focusing on the bottom line because the business is falling apart elsewhere


  7. "Implementation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Dealertrack full-time

    Pros

    Pay and benefits are great.

    Cons

    Since the Cox take over the the atmosphere has changed. It's no longer a fun creative place to work.

  8. Helpful (2)

    "Back stabbing politics and full of nebatism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in South Jordan, UT
    Current Employee - Manager in South Jordan, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time (More than 8 years)

    Pros

    Office environment is very casual

    Cons

    Promotions and most jobs go to family. Back stabbing, bullying. Sr leadership is very poor, unprofessional. We are in keep the lights on more and layoffs are handled by calling unexpecting employees in to a room full of people, where management hands you a box in the middle of the day and the people that are getting laid off have to clean their desks out in front of everyone.

    Advice to Management

    The only way the environment will get better is if nebatism policies are enforced.


  9. Helpful (5)

    "Sr. Implementation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Jordan, UT
    Former Employee - Anonymous Employee in South Jordan, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dealertrack full-time

    Pros

    Really great people. Lots of OT. Benefits are nice as well. Opportunities to advance.

    Cons

    Pay for sure. A lot of other companies pay more for the same job responsibilities. Also these guys just laid off a lot of really good workers due to restructuring and word around town is that they do not like minorities. So if you identify as other, proceed with caution!!

    Advice to Management

    You shouldn't smile in your employees faces, give them high praises, just to stab them in the back and blame it on Cox.


  10. "P&C"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack full-time

    Pros

    Great Benefits, all benefits start day one

    Cons

    Work Environment/Management was very poor