Dealertrack Reviews | Glassdoor

Dealertrack Reviews

Updated December 3, 2017
92 reviews

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3.0
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Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
6 Ratings

92 Employee Reviews

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Pros
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More Pros and Cons

  1. "I worked with company for over two years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Hills, NY
    Former Employee - Anonymous Employee in North Hills, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dealertrack full-time (More than a year)

    Pros

    I enjoyed working for this company for the first year I started. There was an opportunity to grow.

    Cons

    The change in leadership and management. It wasn’t the Dealertrack I knew.

    Advice to Management

    No way, couldn’t advance in different team


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dealertrack full-time

    Pros

    Good benefits
    Great coworkers
    Fun place to work

    Cons

    Promotion based on who you know many times

  3. Helpful (1)

    "Technology Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Director
    Former Employee - Technology Director
    Neutral Outlook
    No opinion of CEO

    I worked at Dealertrack full-time (Less than a year)

    Pros

    Good experience and compensation commensurate to market

    Cons

    Tightening up on training. Recent layoffs impacting certain Dealertrack locations.


  4. Helpful (3)

    "Great Pay and Benefits, TERRIBLE Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in South Jordan, UT
    Current Employee - Client Service Representative in South Jordan, UT
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    I have GREAT benefits and I get paid really well. I also really like my team members.

    Cons

    HR couldn't care less about their employees. It also recently came to our attention that the leaders of the company LIED to their managers, who then shared false information with their team members about the placement of a hiring freeze. There was never a hiring freeze. They are just limiting everyone's career progress for reasons they do not deem us worthy to know.

    Advice to Management

    Be more transparent. Give your employees the opportunities you promised them. Relax your grip on what you call "quality" of calls.

    Dealertrack Response

    Nov 22, 2017

    Thank you for your review. I'm happy to have you on our team and thank you for expressing your thoughts. First, I'm glad your enjoy Cox Automotive's great benefits. They are a great company to work... More


  5. Helpful (2)

    "Some Good/Some Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dealertrack full-time

    Pros

    Most of the people you work with are good people trying to accomplish objectives.

    Cons

    Management is lost. Too many opposing goals.


  6. "Implementation and Training Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Dealertrack full-time (More than 10 years)

    Pros

    Freedom to make you own schedule depending on customer needs.

    Cons

    Little support from upper management


  7. "Communication is key"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack full-time

    Pros

    Everyone is very pleasant to work with.
    Being part of a large organization allows you to have room to grow.

    Cons

    Poor communication from management.
    Currently seems like there is an undefined organizational plan for some departments.

    Advice to Management

    Communicate to those who report to you.

  8. "OK"

    StarStarStarStarStar
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Dealertrack as a contractor

    Pros

    Good environment. Work life balanced.

    Cons

    Nothing much. So far good .


  9. "Good company w/ decent benefits BUT...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Dallas, TX
    Former Employee - Sales Manager in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dealertrack full-time (More than 3 years)

    Pros

    - Good work/life balance
    - Good Benefits
    - Good Pay

    Cons

    - Middle Management has no idea what's going on
    - "Old School" Sales techniques taught, not consultative
    - Integration of other companies is a complete nightmare
    - Customer Service is terrible for the client


  10. Helpful (1)

    "So far seems decent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people seem very nice and supportive

    Cons

    The pay for all the departments seems to be really low.


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