Dealertrack Reviews | Glassdoor

Dealertrack Reviews

Updated December 8, 2017
106 reviews

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4.0
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Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
13 Ratings

106 Employee Reviews

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  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Jordan, UT
    Former Employee - Anonymous Employee in South Jordan, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dealertrack full-time

    Pros

    The people are great and the facilities are nice.

    Cons

    Once purchased by Cox the culture changed a little. Still 4 stars, but now politacal.


  2. "Knowledge Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Dealertrack full-time (More than 3 years)

    Pros

    As Dealertrack good place to develop ideas

    Cons

    After Dealertrack need more communication and analysis of business process

  3. Helpful (1)

    "Dealertrack"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Dealertrack full-time

    Pros

    Great company and great products.

    Cons

    Still working through the integration with the Cox Automotive companies.

    Advice to Management

    Look for areas of synergy between divisions. Startups are innovating at a much faster pace.


  4. "Client Service Representative II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative II in Wilmington, OH
    Current Employee - Client Service Representative II in Wilmington, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than 3 years)

    Pros

    Great teamwork atmosphere at Dealertrack.

    Cons

    Wages/Salaries could be higher to keep employees from looking elsewhere for employment.


  5. Helpful (1)

    "Audits galore."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time

    Pros

    Training is very formal with meetings, audits, signatures.
    Office facilities are new and nice.
    Work is shared among team creating a low stress environment.
    People seem to be able to move up.
    Fun atmosphere.

    Cons

    Turnaround rate was crazy high.
    Sometimes communication is wonky--one person will tell you to do something different than the last person.
    Sharing desk space or constantly moving between work stations disrupts work flow.


  6. "Business Delvelopment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Dallas, TX
    Former Employee - Sales Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dealertrack full-time (More than 3 years)

    Pros

    It was a great company with good management and atmosphere. Liked the location.

    Cons

    Do not have much to say that was bad about my passed employment. I wish they would have not moved out department out of state.


  7. "Good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Dealertrack full-time

    Pros

    Team members are some of the best.

    Cons

    Benefits packages has really diminished from previous years. The Rx plan with Aetna is terrible.

    Advice to Management

    Drop Aetna or add an Rx option that does not require mail order.

  8. Helpful (1)

    "Good Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at Dealertrack full-time

    Pros

    Great PTO, Gym reimbursement, Benefits are pretty good

    Cons

    Not a very secure time to work here. Lots of layoffs

    Advice to Management

    Goals and growth expectancy need to be reasonable or layoffs will happen too often.


  9. Helpful (3)

    "Great Company but Grows inorganically now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in New York, NY
    Current Employee - Product Manager in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    - new state of the art facility that's easy to get to in Long Island.
    - Although it's a large enterprise, company is for the most part eager to change and doesn't get too caught up in corporate politics/hierarchy. (For the most part)!
    - The people at Dealertrack specifically are great. I love my team members and seem to get along with everyone.
    - Happy work/life balance. As long as I am transparent when I need time off and the work is getting done, hours are pretty flexible. I also have the ability to work from home on Fridays.

    Cons

    - Now that Cox Enterprises has acquired us, there's been a lot of layoffs in the last few years. The biggest one yet is happening now. Sad thing is, we were 5% ahead of revenue. But because we weren't at the projected 9% revenue growth, they are cutting 950 employees and another 200+ voluntarily left with an early retirement package. We made profit, we operated well and made revenue. But they can't keep up with their costs or investments so the people are the ones hit the hardest. The C-suite gets to sleep comfortably at night, with their mega salaries though!
    - Company is pushing for drive and innovation, but even as Product Manager, a lot seems to come in via our client requests and top-down. I don't have a chance to be creative because my backlog is always piling up with these types of requests.
    - I also don't have a chance to be innovative because we're constantly downgrading and laying off people. I need more resources or else my team is only going to be able to support and maintain the product....

    Advice to Management

    You're never going to reach innovation if you don't give managers a chance to be creative or provide enough resources for getting the job done.

    Dealertrack Response

    Sep 27, 2017 – SVP and GM

    Thank you for taking time to provide your feedback. In an ever evolving market we are constantly adapting to align with our client’s needs. Our shift to an agile environment was made to provide... More


  10. Helpful (3)

    "Developer"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at Dealertrack full-time (More than a year)

    Pros

    Good ideas for dealer software

    Cons

    Poor execution of the development

    Advice to Management

    Make sure all features work

    Dealertrack Response

    Nov 22, 2017

    Thank you for your review. And thank you for dedicating time to help develop our software. I'm sorry for your frustration. I will express your concerns and advice with our management team. It's... More


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