Dealertrack Reviews | Glassdoor

Dealertrack Reviews

Updated July 20, 2017
83 reviews

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3.0
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Dealertrack President, Software Solutions Keith Jezek
Keith Jezek
5 Ratings

83 Employee Reviews

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Pros
  • Great Security team, good work life balance (in 22 reviews)

  • Great benefits and RRSP program (in 18 reviews)

Cons
  • Upper management seems to be persuaded by buzz words and try something new without considering whether it's even applicable to DealerTrack needs (in 17 reviews)

  • Was just acquired by Cox Automotive - fingers crossed (in 14 reviews)

More Pros and Cons

  1. Helpful (2)

    "DealerTrack a Good Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Developer in Portland, OR
    Current Employee - Content Developer in Portland, OR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good entry level jobs for people without technical degrees. They are flexible when it comes to time off. If our stock would ever take off we all receive options when we are hired onto the company. In general people are pretty happy.

    Cons

    Its really boring. There isn't any room for creativity. Our stock has not taken off. It has lost more than half of its value from a few months ago. We depend too much on large contracts. Workload is quite seasonal. There is minimal communicaion between different divisions of the company.

    Advice to Management

    Allow for more 'extracurricular' activities.


  2. Helpful (2)

    "Was once a great place to work, but they are forgetting how they got to where they are at."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Specialist in Chicago, IL
    Current Employee - Senior Product Specialist in Chicago, IL
    Approves of CEO

    Pros

    Decent pay, but that is starting to decrease.

    Cons

    No opportunity to move up. They do not promote from within. They have also changed our pay plan every year. Each year it get's worse. I think this will be a $75K a year job within the next 1-2 years.

    Advice to Management

    Got out in the field and see what our customers are really saying. Many products have challenges and we have not spent the time to resolve these issues.

  3. Helpful (3)

    "Mediocre company. Too many politics."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer in Lake Success, NY
    Current Employee - Senior Programmer in Lake Success, NY
    Disapproves of CEO

    Pros

    Benefits Ok. There is flexibility with working from home.

    Cons

    Politics, politics, politics. There is very, very little communication between (or even within departments). Employees not located in New York are treated like second class citizens. DealerTrack is a software development company that is very slow to investigate or adapt to new software technologies...they often times have the blinders on too much.

    Advice to Management

    For the most part, I'm very satisfied with my senior management. The one and only gripe I have is that the chain of command/department structure on paper looks ok, but in reality is very muddled.


  4. Helpful (2)

    "Heavy in the middle"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Recommends
    Approves of CEO

    Pros

    Stable, so long as you made your manager happy. Lots of opportunities for growth and different career paths in the industry if you don't mind moving.

    Cons

    Lots of middle management, 80% of which are career managers and not "doers" who rose through the ranks. The upper management generally has their act together, but getting anything done or communicated down the chain generally wasn't effective.

    Advice to Management

    Don't try to be so diverse. You don't need to have everything for everyone. Concentrate on areas of strength and stick to what you know.


  5. Helpful (1)

    "OK Place to work, not for anyone looking for excitement."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Success, NY
    Current Employee - Anonymous Employee in Lake Success, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    They are understanding. Everyone is very nice. Its very casual environment. The people aren't at all snobby. Easy place to work.

    Cons

    It can be incredibly boring. They don't use their resources greatly. Its not an exciting fun place to work as a younger person.

    Advice to Management

    Don't take away peoples pay. Offer any fun events for employees to do to break up the day to day monotony.


  6. Helpful (1)

    "DT was an okay place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    Overall a nice organization to work for.

    Cons

    Immediate supervision was not fair and balanced with employee treatment or sharing information.


  7. Helpful (1)

    "place to work if you are not a career savy..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY
    Approves of CEO

    Pros

    As a company it is good place to work, if you think about salary and career growth, so so..

    Cons

    Lot of favourisim, If you have godfather then you can progress.

    Advice to Management

    management has to recognize people who are good, rather favorisim.

  8. Helpful (1)

    "Helping produce long-lasting meaningful relationships."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dealer Account Specialist in Los Angeles, CA
    Former Employee - Dealer Account Specialist in Los Angeles, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Opportunity growth for the "Tech Savvy" Talents, DealerTrack hires fast and allows you to work alone in the Remote or Outside positions. Travel is fun and working with Clients establishing relationships will make your job decent place to be to be.

    Cons

    Low compensation to start, Senior Management is substandard and doesn’t have the ground experience in the Field with Client Relation, way too many Managers and VP’s of Departments that don’t do anything for the customer.

    DealerTrack hires people that don’t have prior experience in the industry and know what they are doing. The Pay Plan is Base Mid $50K to come aboared and uses a Stock Market derivative math formula to pay commission.

    Bonuses are cut off in the Filed Level and go to Senior VP's of Redundant Micro Management, which is a thought-provoking widespread disorder in their environment, very hard to please anyone unless your a "Buddy" and if you don’t fit in the Club you need be looking if your job is going away.

    Way to much Report Writing is useless and does nothing for the client meaning the Dealership, Upper Management oversteps the ability of what they can do and certainly not knowing what they are doing most of the time.

    Not and overstatement.

    Advice to Management

    Keep people who are loyal and don’t (Expire) jobs of long term employees that have been good to the company and earned their stay, too many changes purposly ending careers is a merciless process and has wounded the company integrity that no apology can fix. DealerTrack needs to rehire some people they terminated prior for no reason which never made good judgment.


  9. Helpful (2)

    "anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Success, NY
    Current Employee - Anonymous Employee in Lake Success, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Dealertrack full-time (Less than a year)

    Pros

    Company business is going. Opportunities will be high.

    People are really nice.

    Cons

    Cost of living is high in New York. Salary in company compared to responsibilities are not good in my case.

    Work hours/ Life balance is poor... limited option for work from home.


  10. Helpful (1)

    "Good place to build career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Document Agent in Sacramento, CA
    Current Employee - Document Agent in Sacramento, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than 3 years)

    Pros

    Relaxing workplace environment, easy going work, it is a good place to start off your career in a office environment work and some chance of promotion but not often. Allows a music player like a ipod during work to listen to music.

    Cons

    Repetition of large volume, mistakes are recorded and workload is timed by volume. Work gets repetitive so make sure to bring some music to listen to


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