Dealertrack Reviews | Glassdoor

Dealertrack Reviews

Updated May 16, 2017
328 reviews

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328 Employee Reviews

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Pros
  • Great Security team, good work life balance (in 22 reviews)

  • The company is growing and has lots of career path opportunities (in 12 reviews)

Cons
  • Upper management does nothing about it because seemingly they are too busy or just do not care (in 16 reviews)

  • Was just acquired by Cox Automotive - fingers crossed (in 13 reviews)

More Pros and Cons

  1. "Figure out what you are supposed to do by yourself slave!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dealertrack full-time (Less than a year)

    Pros

    Some people there are genuine and not backstabby.

    Cons

    If you are not found attractive by your colleague, good luck getting help trying to figure out what to do on your job. You are also punished by having a native level of English with some on the team there. Also, don't count on your manager letting you know if he/she has a problem with anything you are doing, you just have to figure it out yourself.

    Advice to Management

    Your facilities are awful, upgrade them....hire people who aren't so wound up and tight


  2. Helpful (1)

    "Improving all the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in South Jordan, UT
    Current Employee - Senior Software Engineer in South Jordan, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than 3 years)

    Pros

    Management listens to team and the company is constantly evolving. Just the right team sizes. Nice campus. Most important thing is all teams are easy to work with.

    Cons

    Working with people out of state can be difficult. Seems hard to line up priorities across different business units. Could buy nicer computers. Need more local help desk people.

    Advice to Management

    Keep innovating


  3. "Cox starts changing some leaders at Wilmington Ohio. They have to change all Directors Operations."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DDS in Wilmington, OH
    Current Employee - DDS in Wilmington, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    Waiting for some general changes after Cox bought Dealertrack

    Cons

    Very bad management, do not care of employees at all


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  5. Helpful (7)

    "Storms are coming"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than 8 years)

    Pros

    Friendly team
    "Flexible" schedule (but more on this in the Cons section)

    Cons

    1.) Under a microscope.
    2.) Proclivity to hire people on H1 visa, then over work and underpay them. This has the added "benefit" of driving down employ salaries
    3.) People with families are told that as long as their work is done, your schedule can be flexible, but the reality is far different.
    4.) Management does not take the time to understand the needs of their staff - then they will make unrealistic promises to clients, and are somehow surprised when deadlines aren't met.
    5.) Ever declining benefits.
    6.) Team members are generally good, but the increasing toxicity in the working environment is beginning to cause friction.
    7.) Promotion beyond a single level is rare. Promotions happen, but not in a meaningful way. If someone is hired in a particular position, you'd better be comfortable with it.

    Advice to Management

    With the exception of benefits, the Cons have nothing to do with the Cox Automotive acquisition. My advice: Listen to your staffs needs. Raise salary expectations on new hires. Stop hiring college kids that cannot navigate enterprise level code. Give generous raises/bonuses to get morale back on track. Take a long hard look at current state of software development and understand that the missed deadlines and bad morale is a direct result of the people in charge and take effect to get the train back on track.


  6. Helpful (6)

    "Dilbert works here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Salt Lake City, UT
    Current Employee - Senior Software Engineer in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time (More than 3 years)

    Pros

    They talk the talk . Pleasant people. Nicer facilities. Trusts engineers enough to allow them work from home 1 day a week.

    Cons

    They don't walk the walk. Very much a sweat shop run by a bunch of micromanaging Dilbert bosses. The tech stack changes all the time . The Agile process is way broken.

    Advice to Management

    Just fire everyone on the programming staff over 50 since you want to get rid of them anyway. Live up to the phony stuff you are spouting about work life balance, career and the future of the technology.


  7. "Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Wilmington, OH
    Current Employee - Customer Service Agent in Wilmington, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealertrack full-time (Less than a year)

    Pros

    I love everything about this place the people the work, I also love that all the management Push you because they want you to move up. I love my job and i could not be happier of the career choice i have made with my life. I love this place and i plan on retiring from this company because i just love it that much. If you need great benefits and get people to work with this is that place because we will welcome anybody Off the street and walk them and guide them though the way!!! Come Down to Dealertrack in and have your self a look and apply for a job. And also be sure to tell them Cody Sent You!!!:)

    Cons

    This is the best place to work for!!!


  8. "Accounting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dealertrack full-time (More than 3 years)

    Pros

    People really care about there jobs and take pride in what they do

    Cons

    dysfunctional management with the Cox acquisition they care more about playing politics than doing their jobs


  9. "Sr Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer & ETL Developer in Dallas, TX
    Former Employee - Senior Software Engineer & ETL Developer in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dealertrack (More than a year)

    Pros

    Great team of people dedicated to progress struggling with outdated Perl software. Management team in Vermont had a great vision

    Cons

    Quarterly changes in direction had big impact on schedules and work life balance


  10. Helpful (7)

    "Could be a good company..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Implementation Specialist in Charlotte, NC
    Current Employee - Field Implementation Specialist in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Traveling constantly and seeing different places across the country. You get to meet some interesting people.

    Cons

    You will be promised things that company will not deliver on. There is no real structure and there are "too many Chiefs and not enough Indians!" Your health will be compromised because you will rarely have time to focus on yourself. Once in the field position, it is hard to get out. They do not want you to come off of the road.

    Advice to Management

    Organize and plan for projects better; communicated with your employees and actually listen.


  11. Helpful (2)

    "Dealertrack Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in South Jordan, UT
    Current Employee - Client Service Representative in South Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealertrack full-time (Less than a year)

    Pros

    Great benefits, employee focused, growing company, growth opportunities, gives back to their communities

    Cons

    Honestly can't think of any

    Advice to Management

    Keep up the good work!


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