Dealertrack Reviews | Glassdoor

Dealertrack Reviews

Updated November 18, 2017
371 reviews

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  1. Helpful (2)

    "Some Good/Some Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dealertrack full-time

    Pros

    Most of the people you work with are good people trying to accomplish objectives.

    Cons

    Management is lost. Too many opposing goals.


  2. Helpful (2)

    "Not the place used to be"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack full-time

    Pros

    Good pay, good PTO, work life balance

    Cons

    Poor management style. It will be too late when they understand it

  3. Helpful (1)

    "Wouldn’t recommend...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior QA Automation Engineer in Sandy, UT
    Former Employee - Senior QA Automation Engineer in Sandy, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dealertrack full-time (More than a year)

    Pros

    Great benefits. They pay well and have a good health plan. They also give an okay amount of pto. If you’re willing to sell your best practices and fall in line with bad decisions for good benefits, then this is perfect for you. Some teams are working with new technologies too, .Net Core in AWS.

    Cons

    There is a HUGE layer of middle management that doesn’t add a whole lot of value. They hinder more than help. They say they are agile, but it is much closer to waterfall. Teams have very little power to provide the best solution they see fit. If you don’t agree with a process or idea, too bad probably. I, and others, were told to “fall in line”. I was also told after giving my very honest opinion, my manager “would like a little more sugarcoating”...... how can you have innovation with falling in line and sugarcoating? They also have A LOT of vp’s and directors. No joke, probably once a week an email is sent out to announce another vp. With it being so top heavy, decisions are made with less thought about how it affects the people “at the bottom”. In conclusion, it is a frustrating place to work, I don’t recommend it. There’s a thousand better places to work in Salt Lake City, go to any of them.

    Advice to Management

    Get rid of management, invest in engineers. Give power to the teams. Be agile!


  4. Helpful (3)

    "Great Company but Grows inorganically now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in New York, NY
    Current Employee - Product Manager in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    - new state of the art facility that's easy to get to in Long Island.
    - Although it's a large enterprise, company is for the most part eager to change and doesn't get too caught up in corporate politics/hierarchy. (For the most part)!
    - The people at Dealertrack specifically are great. I love my team members and seem to get along with everyone.
    - Happy work/life balance. As long as I am transparent when I need time off and the work is getting done, hours are pretty flexible. I also have the ability to work from home on Fridays.

    Cons

    - Now that Cox Enterprises has acquired us, there's been a lot of layoffs in the last few years. The biggest one yet is happening now. Sad thing is, we were 5% ahead of revenue. But because we weren't at the projected 9% revenue growth, they are cutting 950 employees and another 200+ voluntarily left with an early retirement package. We made profit, we operated well and made revenue. But they can't keep up with their costs or investments so the people are the ones hit the hardest. The C-suite gets to sleep comfortably at night, with their mega salaries though!
    - Company is pushing for drive and innovation, but even as Product Manager, a lot seems to come in via our client requests and top-down. I don't have a chance to be creative because my backlog is always piling up with these types of requests.
    - I also don't have a chance to be innovative because we're constantly downgrading and laying off people. I need more resources or else my team is only going to be able to support and maintain the product....

    Advice to Management

    You're never going to reach innovation if you don't give managers a chance to be creative or provide enough resources for getting the job done.

    Dealertrack Response

    Sep 27, 2017 – SVP and GM

    Thank you for taking time to provide your feedback. In an ever evolving market we are constantly adapting to align with our client’s needs. Our shift to an agile environment was made to provide... More


  5. "Implementation and Training Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Dealertrack full-time (More than 10 years)

    Pros

    Freedom to make you own schedule depending on customer needs.

    Cons

    Little support from upper management


  6. "Communication is key"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dealertrack full-time

    Pros

    Everyone is very pleasant to work with.
    Being part of a large organization allows you to have room to grow.

    Cons

    Poor communication from management.
    Currently seems like there is an undefined organizational plan for some departments.

    Advice to Management

    Communicate to those who report to you.


  7. Helpful (4)

    "Remote/field employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training in Groton, CT
    Current Employee - Training in Groton, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than 5 years)

    Pros

    Make my own schedule to see clients; team is all remote.

    Cons

    Expectations from management for the pay is way out of line. There's no recognition for a job well done. Just had a huge lay off. COX is cutting expenses like crazy. I'll be lucky to see a pay increase this year. Moral is low. There is no room for advancement if you are in the field.

    Advice to Management

    Moral is low. If you want to keep the really good employees, you need to pay them for their efforts and recognize success. Managers are inexperienced and bogged down with too many administrative tasks to focus, manage and mentor they teams.

  8. Helpful (3)

    "Developer"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at Dealertrack full-time (More than a year)

    Pros

    Good ideas for dealer software

    Cons

    Poor execution of the development

    Advice to Management

    Make sure all features work


  9. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Groton, CT
    Current Employee - Customer Service Representative in Groton, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    Extensive PTO
    Snow Days
    Fair Pay is offered

    Cons

    Culture is not inviting
    Favoritism throughout company
    Too Focused on Number and Production

    Advice to Management

    Listen more to staff
    Treat everyone equally


  10. "Good company w/ decent benefits BUT...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Dallas, TX
    Former Employee - Sales Manager in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dealertrack full-time (More than 3 years)

    Pros

    - Good work/life balance
    - Good Benefits
    - Good Pay

    Cons

    - Middle Management has no idea what's going on
    - "Old School" Sales techniques taught, not consultative
    - Integration of other companies is a complete nightmare
    - Customer Service is terrible for the client


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