Dealertrack Reviews | Glassdoor

Dealertrack Reviews

Updated October 14, 2017
359 reviews

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359 Employee Reviews

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  1. "Dealertrack DMS Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in South Jordan, UT
    Current Employee - Client Service Representative in South Jordan, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    Nice pay, flexible PTO time scheduling, plenty of opportunities for overtime.

    Cons

    No room for advancement in the company, constantly busy, too much work for not enough employees. Company on a "hiring pause" at our busiest time of the year.

    Advice to Management

    Hire more people, and offer room for promotions and raises. This would reduce the stress of your employees if you hire more people, and get more work done in a timely manner. Offering promotions/raises will drastically reduce the turnover rate.


  2. "Travel Travel Travel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time

    Pros

    Lots of me time to think about whatever. Perfect for a writer or avid reader.

    Cons

    Cant really have a personal life

  3. "Implementation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Dealertrack full-time

    Pros

    Great company with excellent benefits

    Cons

    Training in South Jordan was ok


  4. "Sr Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dealertrack full-time

    Pros

    none notable at this time

    Cons

    poor management since acquisition. moral is low


  5. "Sr Billing Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dealertrack full-time (More than 3 years)

    Pros

    Prior to the recent acquisition, working at Dealertrack was like working for family, a very welcoming inclusive environment.

    Cons

    There is now a very corporate feel, which we all understood is necessary given the the size of the organization we now work for.


  6. "ways to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, OH
    Current Employee - Anonymous Employee in Wilmington, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dealertrack full-time (More than a year)

    Pros

    close to home great hours

    Cons

    Not challenging and no room for advancement

    Advice to Management

    listen to your team members


  7. Helpful (5)

    "Software engineer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Lake Success, NY
    Former Employee - Anonymous Employee in Lake Success, NY

    I worked at Dealertrack full-time (More than 5 years)

    Pros

    Not much to share. A balance between work and meeting need to consider.

    Cons

    Struggling with agile. Everyone is the same, everyone is going to all meeting and nobody responsible exactly what they need to do. Everything is for the team. The result, nobody cares.

    Advice to Management

    give the employee more freedom to do what they want. Management should focus on productivity and quality only.

    Dealertrack Response

    Sep 27, 2017 – SVP and GM

    Thank you for your review. Our shift to an agile environment was made to provide consistency and clarity, as well as increase our speed and innovation. As we continue to familiarize our team to... More

  8. "Good Place to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dealertrack full-time (More than 3 years)

    Pros

    There are so many opportunities to try different aspects of the business.

    Cons

    Silos can challenge production. Mid-level leaders need to stop fighting over a "piece of the yard" and embrace the changes. Phrases like "I don't trust anyone that gets along with XYZ group (another acquired company) " should never fall from a Director's lips.

    Advice to Management

    C-Suite- please make sure the Director level receives the Unconscious Bias training Asap.


  9. "Solid organization focused on growth and innovation"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dealertrack full-time

    Pros

    Diverse opportunities, competitive compensation and strong team

    Cons

    Change driven by frequent acquistions


  10. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - F&I Sales Specialist in Dallas, TX
    Current Employee - F&I Sales Specialist in Dallas, TX
    Recommends
    Neutral Outlook

    I have been working at Dealertrack full-time (More than a year)

    Pros

    Management, salary, flexibility, benefits and amenities

    Cons

    New Ownership has shaken things up a bit, but it's still a fine place to work.


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