Dealertrack Reviews | Glassdoor

Dealertrack Reviews

Updated March 17, 2017
314 reviews

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314 Employee Reviews

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Pros
  • Great Security team, good work life balance (in 22 reviews)

  • The company is growing and has lots of career path opportunities (in 12 reviews)

Cons
  • Upper management does nothing about it because seemingly they are too busy or just do not care (in 16 reviews)

  • Low pay with no work life balance (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Ditto on the down hill plunge post merger with Dealer.com and Cox"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology
    Current Employee - Technology
    Doesn't Recommend
    Negative Outlook

    I have been working at Dealertrack full-time (More than 5 years)

    Pros

    If you are not on the technology side, this is a great company to work for. Areas such as Operations, Marketing, etc. are growing and doing some really great things.

    Cons

    Ever since the Dealer.com crowd were put in charge of technology, it has been going down hill. They have young leaders in very high positions that do not have the experience and it shows. They are trying to run a now extremely large organization like it was a small start up and the consequences of that attitude are beginning to show.

    Advice to Management

    Do a thorough review of senior leadership (from CIO down) to determine if they really have the skills and experience to run an organization of this size or if they just are buddies with the leaders above them from before all of the mergers and acquisitions.


  2. "New"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Jordan, UT
    Current Employee - Anonymous Employee in South Jordan, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    This a great company to work for

    Cons

    I do noit have any cons


  3. Helpful (2)

    "Do yourself a favor, don't even interview"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Portland, OR
    Former Employee - Senior Software Engineer in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dealertrack full-time (More than a year)

    Pros

    Sometimes there are donuts. A few of the people are okay. Other than that, they also had oxygen and coffee.

    Cons

    The Portland office is a satellite office and is ignored by the NY office for the most part. Upper management has no idea what to do with half of the Portland teams, so the teams are constantly jumping from project to project as Management tries to figure out what it's doing.

    Management in general is made up of classic Pointy-Haired Bosses, and management also shows a strong desire to actively provide embodiments of the Peter Principle; their management surpasses useless and strides boldly into the realm of actively harmful. If your life includes their "coaching," expect your self-esteem to plummet. Dealertrack also cares more about the *appearance* of work than they care about seeing your actual work; they would rather see you filling a chair in the office for eight hours than believe you've done any work where they can't see you.

    People are leaving the sinking ship left and right, so if you're seeing lots of juicy-looking jobs at PDX Dealertrack, be aware that a) the job probably won't be as interesting as the projects in the job description, because management keeps changing directions (in the last 15 months I was there we had to "pivot" more than six times), so whatever position you're interviewing for will drastically change by the time you get on board, and b) you'll be joining a team which has serious morale issues.

    Advice to Management

    Start treating Portland better, especially infrastructure-wise. Pay better, so you attract better people. Give the developers MEANINGFUL and CONSISTENT work.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great culture and benefits
    Great friendly culture with alot of really smart people at all levels.

    Cons

    Can't get out of their own way.
    Training and implementation of their solutions for their clients.


  6. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dealertrack full-time (More than 3 years)

    Pros

    Great Company to work for and growing!

    Cons

    None really come to mind

    Advice to Management

    Keep growing!


  7. "Implementations Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementations Analyst in Cookeville, TN
    Former Employee - Implementations Analyst in Cookeville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dealertrack (Less than a year)

    Pros

    Upper management were very professional

    Cons

    Most of the implementation team were from a company that dealer track bought. they are very unprofessional and took pride in it.

    Advice to Management

    none


  8. Helpful (2)

    "DMS Enterprise support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DMS Enterprise Technical Support in South Jordan, UT
    Former Employee - DMS Enterprise Technical Support in South Jordan, UT
    Recommends
    Positive Outlook

    I worked at Dealertrack full-time (More than 5 years)

    Pros

    cutting edge technology, always at the forefront of developing new ideas and software applications

    Cons

    Dealing with unhappy clients got to be a challenge after 5 years. I wished to move but kept getting put off and told to wait. I got burned out and my call quality suffered.

    Advice to Management

    I enjoyed my 5 years with the company but when I asked to be moved to a non-customer facing position i was told I was too valuable where I was. I got burned out dealing with clients after 5 years .


  9. Helpful (1)

    "Great Place to Work!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Specialist in South Jordan, UT
    Current Employee - Implementation Specialist in South Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One Big Family
    Humble Managers
    Impressive Benefits
    Phenomenal Environment
    Culture is very structured around employees
    Open Door Policy
    Impressive Training
    You can always speak and be heard
    You always have someone willing to help you when you need it
    Very understanding managers with Bereavement, Sick, other days needed off

    Cons

    I don't have one and I have been here 2 years.

    Advice to Management

    Keep it up!!!


  10. "Feedback"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benifits and PTO time !

    Cons

    Difficult handling numerous management transitions


  11. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Software Engineer in Lake Success, NY
    Current Employee - Lead Software Engineer in Lake Success, NY
    Recommends
    Positive Outlook

    I have been working at Dealertrack full-time (More than 5 years)

    Pros

    Growing company
    Market leader in software development for auto dealers
    Strong engineering talent
    Moving to state-of-the-art new building soon

    Cons

    Over-managing of software engineers
    Limited appreciation for best performers

    Advice to Management

    Increase promotions from within the company
    Engineers should have more opportunities for career growth



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