Dean & DeLuca Reviews | Glassdoor

Dean & DeLuca Reviews

Updated January 25, 2017
53 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
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Justin P. Seamonds
12 Ratings

53 Employee Reviews

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Pros
  • A few good people that can be lifelong friends (in 3 reviews)

  • great food, new people, new items every season (in 3 reviews)

Cons
  • Low pay, Lack of respect in workplace, Rampant employee on employee theft, no background checks/drug testing (in 3 reviews)

More Pros and Cons

  1. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Dean & DeLuca part-time

    Pros

    great place to work, the employees are friendly, and great work-life balance

    Cons

    customers are sometimes rude and you have to be very patient.


  2. "Started as a good job, and just keeps getting better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leawood, KS
    Current Employee - Anonymous Employee in Leawood, KS
    Recommends
    Positive Outlook

    I have been working at Dean & DeLuca full-time (More than 3 years)

    Pros

    Growth is available to those willing to put in the effort.
    Pay raises seem to be fair and based on merit
    Good relationships with other workers

    Cons

    work place can be a little dramatic
    turnover rate is high
    because of lower starting wages, many high schoolers/college kids hired with minimal work ethics...

    Advice to Management

    Invest in your people. Higher starting wages will allow for better employees to throw their hats in with you.
    you're on the right track but lots of times hard work goes unacknowledged


  3. "A Mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dean & DeLuca full-time

    Pros

    Love the product. There are some really talented people who aren't allowed to do their best because of mgt, even though they have the skills.

    Cons

    Disorganized mess. They try to do a lot of things, but none of it is done effectively. Lacking focus and a clear sense of direction.

    Advice to Management

    Don't assume the people who have been there longer than you know less than your title indicates you should know. Listen more, react less.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Im leaving only after one week!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bakery in New York, NY
    Current Employee - Bakery in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dean & DeLuca full-time (Less than a year)

    Pros

    Its a job that hires anyone who doesnt mind getting paid bi-weekly.

    Cons

    Bi weekly pay
    Waiting 3 weeks to get paid
    Low morale
    Mgmt
    Random search daily...

    Advice to Management

    Stop acting tyrannical you are losing good workers.


  6. Helpful (1)

    "Run (Don't Walk) Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dean & DeLuca full-time (More than a year)

    Pros

    There are a few people in the store who really care and are hard workers. The product is great and there are fun opportunities to learn about food.

    Cons

    Where to start? Pay is a joke. There is no opportunity for advancement. If you stay and work hard you can expect negligible raises year after year, but they will hire people with little experience who are making twice what you make (and then expect you to train them).

    There is no vision for the company. Nepotism is rampant. Very few people stay longer than a year or two because it's such a nightmare. Pay is bad, benefits are bad, PTO is bad. A lot is expected of you but the company gives you very little in return. Dean & DeLuca has a terrible reputation in the industry for a reason.

    Advice to Management

    Find out what your employees actually think, because they will be the ones to execute your vision (when you figure it out). And don't just send a survey - actually find out what you can do to become a place people want to work. Raise wages and improve working environment to retain good people. Do this by cutting wasteful spending.


  7. "Assistant General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Leawood, KS
    Former Employee - Assistant General Manager in Leawood, KS
    Recommends
    Positive Outlook

    I worked at Dean & DeLuca full-time (More than a year)

    Pros

    Great company that is growing really fast. They are doing so many cool things with new products, new stores, celebrity endorsements and sponsorship's.

    Cons

    It's retail/hospitality... You will work weekends, holidays and nights.

    Advice to Management

    Keep up the good work!


  8. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Charlotte, NC
    Former Employee - Supervisor in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dean & DeLuca full-time (Less than a year)

    Pros

    Works with your schedule. Fun, interesting, fast paced atmosphere. Free coffee every shift. Loved the regular customers. Bakery selection was nice.

    Cons

    Weekends, only half price off food, breaks weren't always followed, especially for management/supervisors. No room for advancement in this area.

    Advice to Management

    Work should not be drama filled. General Manager should be more professional with employees and not cause drama.


  9. Helpful (1)

    "Good Place to work"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Lots of opportunity to learn and advance. Growing company. Company has stores all over the world. Hours are good compared to other food service jobs. Great benefits.

    Cons

    Wages are a little low.

    Advice to Management

    Better wages may attract more skilled employees.


  10. "Great product - iffy upper level mgmt."

    Star Star Star Star Star
    Former Employee - Call Center Staff Trainer in Sacramento, CA
    Former Employee - Call Center Staff Trainer in Sacramento, CA

    I worked at Dean & DeLuca (More than 10 years)

    Pros

    Great products from top producers

    Cons

    Upper mgmt located in east coast. Led to communication issues,


  11. Helpful (3)

    "Department Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    nothing good. all the good workers and good management is gone.

    Cons

    horrible management.
    people get fired alot
    management steals



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