DecisionOne Reviews | Glassdoor

DecisionOne Reviews

Updated September 21, 2017
112 reviews

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2.4
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William Comfort
5 Ratings

112 Employee Reviews

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Pros
  • Work from home, that's about it (in 6 reviews)

  • Great experience opportunities, good people to work with (in 5 reviews)

Cons
  • NO Raises or cost of living ever (in 26 reviews)

  • Upper management has little to no knowledge of the actual work requirements in the field (in 14 reviews)

More Pros and Cons

  1. Helpful (2)

    "IT Field Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - IT Field Engineer in Chicago, IL
    Current Employee - IT Field Engineer in Chicago, IL
    Neutral Outlook

    I have been working at DecisionOne full-time (More than 10 years)

    Pros

    Decision One has been reliable employer due to a reliable contract with Airline Industry. Has been able to renew contracts in a Airline Industry due to its National and International coverage

    Cons

    Froze salary and benefits. When Hit by market down turn , quickly eliminated existing jobs. Has had low standards on Tech performance due to remote management of its techs. Has made promises on benefit increase and not materialize over a year now

    Advice to Management

    Taking long time to recover benefits and growth with in the company.
    Froze salary and benefits. When Hit by market down turn , quickly eliminated existing jobs. Has had low standards on Tech performance due to remote management of its techs. Has made promises on benefit increase and not materialize over a year now.


  2. "Senior Lead Computer Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Lead Computer Technician in Dallas, TX
    Current Employee - Senior Lead Computer Technician in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DecisionOne full-time (More than 10 years)

    Pros

    Good started to learn and work.

    Cons

    No advancement and no raises

    Advice to Management

    n/a

  3. "Minimal Recommendation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Chicago, IL
    Former Employee - Field Service Technician in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DecisionOne full-time (More than 5 years)

    Pros

    Wide Range of Work "Opportunities"

    Cons

    Minimal Concern for Employees.
    Numbers Driven which leads to short-sightedness in the work plans.
    Upper management has little to no knowledge of the actual work requirements in the field.
    Too concerned with numbers and little knowledge of what they mean.

    Advice to Management

    Change


  4. "Reasonable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Engineer
    Former Employee - Customer Service Engineer
    No opinion of CEO

    I worked at DecisionOne full-time (More than 3 years)

    Pros

    I worked from home which was beneficial, the pay was not bad but raises were non existent. I scheduled my own days work load and I was satisfied working there.

    Cons

    Mileage reimbursement could be better and raises would be nice. Give employees who are part of a reduction in force more than a same day notice your job has ended.


  5. "Better for Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DecisionOne full-time

    Pros

    Good way for tech personnel to gain experience.

    Cons

    Revenue is driven by marking up cost of tech support so there is pressure to keep salaries low.


  6. "Line Lead"

    StarStarStarStarStar
    Former Employee - Section Head in Grove City, OH
    Former Employee - Section Head in Grove City, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DecisionOne full-time (More than 5 years)

    Pros

    comfortable atmosphere, not a whole lot of pressure

    Cons

    slow work, low pay, contract issues

    Advice to Management

    pay raise


  7. "was a great company at one time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Engineer in Boston, MA
    Former Employee - Field Service Engineer in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DecisionOne full-time (More than 10 years)

    Pros

    If you can do your job without a lot of outside assistance, Decisionone may work out for you. Working from home is a plus. You need to be self driven.

    Cons

    In its heyday, Decisionone was a juggernaut. That company went away quite a few years ago. Today, lack of support and direction for the field personnel puts the customer's needs second.

    Advice to Management

    Focus on the customer's needs first and the money will follow. Otherwise, its just a matter of time.

  8. "They will buy out the little guys and then let you go within 6 months"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Engineer in Miami, FL
    Former Employee - Customer Service Engineer in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DecisionOne full-time (Less than a year)

    Pros

    They do try to meet SLAs as best as they can

    Cons

    They but out smaller companies and instead of immediately letting the long timers go and give them what they deserve as far as compensation, they will hang onto to you for a few months and then comes up with some excuse like they have too many people doing the same job. I was with a company they acquired for 17 yrs and instead of just letting me go when they bought us out and giving me the severance I deserved, they hung onto me for 6 months and the came up with a lame excuse to let me go and give me 6 weeks severance. Pay leaves allot to be desired.

    Advice to Management

    Treat people worth dignity and respect


  9. Helpful (2)

    "WHY WORK HERE??"

    StarStarStarStarStar
    Former Employee - Senior Field Service Technician
    Former Employee - Senior Field Service Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DecisionOne full-time (More than 8 years)

    Pros

    It's a job. Such as it is. You might want to be employed briefly just so you will know what kind of company you do not want to make a career of working for.

    Cons

    Upper management always trying new twists that usually are dismal failures or function only marginally. Never thinking a new process all the way through before sending it out to the field. Company always seems on the verge of collapse and it will never be as great as it once thought it was.

    Advice to Management

    Watch your feet Oh Colossus, When they crumble, so shall you.


  10. Helpful (2)

    "Bad Move"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Devon, PA
    Former Employee - Service Desk Analyst in Devon, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DecisionOne full-time (More than a year)

    Pros

    It was a job . I have worked at many companies and look for positives but i am sorry this one doesn't have one.

    Cons

    I was lied to when i was hired. I was told I would get clearance levels for the government. After multi years never got one pay increase. I asked about that in my interview and they said that was wrong. So they lied again.
    The company always seems to be on the verge of going under or being bought.
    This is a first job kind of company.

    Advice to Management

    Give your employees pay increases. I am sure you got a bonus.
    No one actually reads this or cares at D1.


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