DecisionOne Reviews | Glassdoor

DecisionOne Reviews

Updated February 22, 2017
108 reviews

Filter

Filter

Full-time Part-time

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
William Comfort
4 Ratings

108 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • NO Raises or cost of living ever (in 26 reviews)

  • Upper management cares nothing about the worker bees, only their bottom line (in 13 reviews)

More Pros and Cons

  1. "Line Lead"

    Star Star Star Star Star
    Former Employee - Section Head in Grove City, OH
    Former Employee - Section Head in Grove City, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DecisionOne full-time (More than 5 years)

    Pros

    comfortable atmosphere, not a whole lot of pressure

    Cons

    slow work, low pay, contract issues

    Advice to Management

    pay raise


  2. "was a great company at one time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Engineer in Boston, MA
    Former Employee - Field Service Engineer in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DecisionOne full-time (More than 10 years)

    Pros

    If you can do your job without a lot of outside assistance, Decisionone may work out for you. Working from home is a plus. You need to be self driven.

    Cons

    In its heyday, Decisionone was a juggernaut. That company went away quite a few years ago. Today, lack of support and direction for the field personnel puts the customer's needs second.

    Advice to Management

    Focus on the customer's needs first and the money will follow. Otherwise, its just a matter of time.


  3. "They will buy out the little guys and then let you go within 6 months"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Engineer in Miami, FL
    Former Employee - Customer Service Engineer in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DecisionOne full-time (Less than a year)

    Pros

    They do try to meet SLAs as best as they can

    Cons

    They but out smaller companies and instead of immediately letting the long timers go and give them what they deserve as far as compensation, they will hang onto to you for a few months and then comes up with some excuse like they have too many people doing the same job. I was with a company they acquired for 17 yrs and instead of just letting me go when they bought us out and giving me the severance I deserved, they hung onto me for 6 months and the came up with a lame excuse to let me go and give me 6 weeks severance. Pay leaves allot to be desired.

    Advice to Management

    Treat people worth dignity and respect


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "WHY WORK HERE??"

    Star Star Star Star Star
    Former Employee - Senior Field Service Technician
    Former Employee - Senior Field Service Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DecisionOne full-time (More than 8 years)

    Pros

    It's a job. Such as it is. You might want to be employed briefly just so you will know what kind of company you do not want to make a career of working for.

    Cons

    Upper management always trying new twists that usually are dismal failures or function only marginally. Never thinking a new process all the way through before sending it out to the field. Company always seems on the verge of collapse and it will never be as great as it once thought it was.

    Advice to Management

    Watch your feet Oh Colossus, When they crumble, so shall you.


  6. Helpful (2)

    "Bad Move"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Devon, PA
    Former Employee - Service Desk Analyst in Devon, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DecisionOne full-time (More than a year)

    Pros

    It was a job . I have worked at many companies and look for positives but i am sorry this one doesn't have one.

    Cons

    I was lied to when i was hired. I was told I would get clearance levels for the government. After multi years never got one pay increase. I asked about that in my interview and they said that was wrong. So they lied again.
    The company always seems to be on the verge of going under or being bought.
    This is a first job kind of company.

    Advice to Management

    Give your employees pay increases. I am sure you got a bonus.
    No one actually reads this or cares at D1.


  7. "multi vendor technical support comp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Support in Tulsa, OK
    Former Employee - Senior Technical Support in Tulsa, OK
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at DecisionOne full-time (More than 3 years)

    Pros

    Great pay and benefits great training

    Cons

    Management staff snooty and disrespectful

    Advice to Management

    Work more on in-house employee appreciation and recognition


  8. "Fun place to work"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    Pros

    Great Hours, great work. fun place to work. many learning opportunities.

    Cons

    Not the greatest break room but better than most.


  9. Helpful (2)

    "Keep looking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great coworkers, very knowledgeable, very helpful.

    Cons

    No salary increases across the board for years.

    Advice to Management

    Invest more money and effort in employee morale, skills certifications, and salary increases.


  10. "D1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Louisville, KY
    Former Employee - Customer Service Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DecisionOne full-time (More than a year)

    Pros

    Some really good team members in the field and support staff in the Devon PA office top notch.

    Cons

    Too many irons in the fire, need to pick something you are good at and do it better than anyone else. Little to no sense of job security.


  11. "IT Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PC and Network Analyst\Security Analyst in Rome, PA
    Former Employee - PC and Network Analyst\Security Analyst in Rome, PA
    Doesn't Recommend
    Negative Outlook

    I worked at DecisionOne (More than 5 years)

    Pros

    Good hours, consistent work, own manager

    Cons

    difficult to reach remote management\supervisor when needed



Showing 108 of 116 reviews
Reset Filters