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Delaware North

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Delaware North

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Delaware North Reviews

Updated May 27, 2023

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Found 1,784 of over 2K reviews
3.6
66% Recommend to a Friend
Delaware North Chairman & CEO Jeremy M. Jacobs
72% Approve of CEO

Found 1,778 of over 2K reviews

3.6
66%
Recommend to a Friend
72%
Approve of CEO
Delaware North Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
598 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Delaware North and is not affected by filters.

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  1. 5.0
    Former Employee, more than 5 years
    Featured Review

    Great Seasonal position

    Apr 11, 2023 - Retail Supervisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Delaware North is a great company to work for. Fair pay, great work environment.

    Cons

    I have no complaints after working for DNC.

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    Delaware North Response

    Talent Acquisition

    Thanks for sharing your feedback. We strive to create a positive work environment where our team members can find purpose, grow in their careers, and make connections. We're thrilled to hear you had a positive experience as a seasonal team member!

  2. 5.0
    Former Employee, more than 1 year

    Great place to work!!!

    May 2, 2023 - Server in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Management team is amazing! Good tips good vibe

    Cons

    Disney guests can be a bit much

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  4. 5.0
    Current Employee, more than 1 year

    Awesome job

    Feb 28, 2023 - Bartender in East Rutherford, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Tips are really good. The hourly wage is pretty good too like $20 per hour. It’s easy you meet like so many different people on the job. It’s part time so they don’t need you all the time but the money you can make as a bartender in one day, without doing like super hard work is pretty nice!

    Cons

    You can to get bartender certified somehow so find a school that’ll certify you. They take taxes out your paycheck so like if your total was $500 you’d probably only take home like $400 or maybe $430 kinda forgot lol. Certain supervisors are annoying like they think they can tell you not to wear a hat in 10 degree weather, oh and you have to buy your own uniform have to have all black attire. You only get one free lunch ticket. Sometimes you have to be standing in the freezing cold especially during football season so you have to layer up as much as you can.

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  5. 2.0
    Current Employee, less than 1 year

    Interesting experience

    May 27, 2023 - Crew Member in Merritt Island, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly coworkers, Plenty of hours, Decent pay, Pretty cool atmosphere

    Cons

    The Scheduling isn't flexible at all. All Part time workers have to call in every night to an automated number to find out where they are working the next day, and some days that you are scheduled to work they dont have you scheduled and expect you to wait the whole day for them to call you and give you a random shift. They also reject time-off requests about 80% of the time.

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    Delaware North Response

    Talent Acquisition

    Thank you for your review. We're glad to hear you enjoy many aspects of your role with us. We will share your feedback on the scheduling system with leadership. We care about our team members, so we’re always striving to improve to make your experience a great one. Feedback like this is valuable, and we truly appreciate all that you do!

  6. 5.0
    Former Employee, more than 3 years

    Great Atmosphere

    Feb 13, 2023 - Payroll Coordinator in Detroit, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I enjoyed my time with Delaware North, working in Detroit between Metro Detroit Airport and Little Caesars Arena. I tend to judge companies by how they allow management to treat the employees. Delaware North cultivates a great management team and culture. What I most appreciated was their commitment to diversity and creating conversation around that. Because of this, I did not only grow as a professional during my time with them, but as a person. Both locations I worked in were heavily unionized (my position was not). The company has a great relationship with the unions in this area and there was a lot of trust between them, meaning that the company didn't do anything shady to get around CBA's and the union reps didn't push back unrealistically if someone faced termination for gross misconduct. They just really worked together nicely with mutual respect. There was a ton of room for advancement and they heavily promoted from within.

    Cons

    At the time, I wished I was able to work remote. This was 2019 and prior to the country going remote, so that may have changed. Their pay was also a little under average.

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  7. 4.0
    Current Employee

    6 Month Review

    May 13, 2023 - Receiving Supervisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The head of my department advocates for personal growth and supports the ambitions of his workers. There are a large number of outlets within the company that one can apply to, even in other countries.

    Cons

    The company could make compensation more closely tied with profit to improve employee motivation and participation.

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  8. 2.0
    Former Employee, more than 3 years

    Disorganized, frustrating, favoritism

    Apr 26, 2023 - Bartender in Jacksonville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great tips, quick cash, easy set up and close down, fun patrons, quick training

    Cons

    Disorganized HR and staffing team, highly inefficient and pointless emailing system to specifically play favoritism for who works each event, workers stealing money yet they are getting scheduled more than I am, rude people and employees, and no reason why I am not being scheduled when I have been nothing but a great worker who has never caused issues like what I see in some of these other employees.

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    Delaware North Response

    Talent Acquisition

    Thank you for sharing your feedback. We are disappointed to hear about your experience on our team in Jacksonville. If there are any specific details or incidents you would like to discuss further, please email askhr@delawarenorth.com. We value our team members’ feedback and appreciate your time.

  9. 4.0
    Current Employee

    Good to work for

    May 15, 2023 - Executive Chef 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Growth opportunities Good leadership Resources

    Cons

    Health Insurance is iffy and $$$

    Be the first to find this review helpful

    Delaware North Response

    Talent Acquisition

    Thank you for sharing your feedback. We prioritize the well-being and benefit offerings for our team members to create an environment where people can thrive. If there are additional details you would like to share, please email askhr@delawarenorth.com. We care about our team members, so we’re always striving to improve to make your experience a great one.

  10. 5.0
    Current Employee, less than 1 year

    Amazing Company To Work For

    Apr 27, 2023 - Licensing Paralegal in Buffalo, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You feel appreciated. Good salary. Events all the time to thank employees. Hybrid work schedules.

    Cons

    Long term employees not good at training new hires. You'll feel lost before you find your way by just doing it. Very Very high pressure work load.

    Continue reading
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    Delaware North Response

    Talent Acquisition

    Thank you for your review! We're so happy to hear you enjoy being on our team. We're continuously looking for ways to improve our training and onboarding programs so feedback like this is incredibly helpful. We appreciate you and all of your hard work!

  11. 1.0
    Former Employee, more than 3 years

    Beware of Delaware North

    May 21, 2023 - Human Resource Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Not getting paid what you are owed

    Cons

    Currently under investigation for willing failing to pay the San Diego City Living Wage Ordinance. The San Diego City Attorney has started an investigation. #DelawareNorthCriminals please search LinkedIn for more.......

    Continue reading
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Viewing 1 - 10 of 1,778 Reviews
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Delaware North Reviews FAQs

Delaware North has an overall rating of 3.6 out of 5, based on over 2,072 reviews left anonymously by employees. 66% of employees would recommend working at Delaware North to a friend and 50% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Delaware North employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Delaware North. This rating has been stable over the past 12 months.

66% of Delaware North employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Delaware North 3.5 out of 5 for work life balance, 3.2 for culture and values and 3.4 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Delaware North to be benefits, career development, coworkers and the cons to be culture, work life balance, management.

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At Delaware North, you have an opportunity to make an immediate impact in a unique slice of the hospitality industry, working with...More

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Company Updates

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Delaware North

1637 days ago

Happy Holidays from Delaware North! http://glassdoor.com/slink.htm?key=vQhGr
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Delaware North Corporate Update
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Delaware North

1645 days ago

Delaware North Sign 20-Year Partnership! Delaware North, a global leader in hospitality and food service, today announced it has entered into a 20-year partnership to provide all catering and hospitality services at Coventry's award-winning center for conference, exhibition, hotel, music and sports facilities, the Ricoh Arena. Home to Premiership Rugby team Wasps, Wasps Netball and Coventry City Football Club, this world-class destination in Coventry hosts around 1.6 million visitors annually in over 20,000 square meters of space encompassing the Erickson Exhibition Hall, state-of-the-art meeting rooms, two restaurants, a DoubleTree By Hilton Hotel and one of the UK's largest casinos. The joint venture cements Delaware North's position as the UK's biggest player in the sports arena hospitality sector and marks Delaware's debut in Premiership Rugby. Ricoh Arena will join a portfolio that includes the capital's top three football stadia - Wembley National Stadium, the Emirates Stadium and the London Stadium (venue for the London 2012 Olympic Games).
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Delaware North Photos

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Delaware North photo of: United Way Day of Caring
Delaware North photo of: Hans joined us in March 2019 as the Operations Events Manager at Wembley,  we're looking forward to see him grow in his new role.
Delaware North photo of: Jaque joined the HR team in January as our HR Intern, she is with us until April - we hope you're time is rewarding!
Delaware North photo of: Continuing her career journey with Delaware North, Helen joined as an Accounts Payable Clerk in 2018, and has now progressed to Logistics Administrator at the London Stadium.
Delaware North photo of: Rhiannon began her Delaware North career journey at the start of January, Rhiannon is our new Sales
Delaware North photo of: Our IT Student Placement - Nick! Nick is based at Wembley and started his placement at the start of 2019!
Delaware North photo of: Khalifa has worked for Delaware North for a number of years and is now part of our People team at Wembley Stadium as the Hospitality Staffing Coordinator!
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Glassdoor has 2,072 Delaware North reviews submitted anonymously by Delaware North employees. Read employee reviews and ratings on Glassdoor to decide if Delaware North is right for you.