Delaware North Reviews | Glassdoor

Delaware North Reviews

Updated November 15, 2018
411 reviews

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3.2
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Approve of CEO
Delaware North Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
161 Ratings

411 Employee Reviews

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Pros
  • "I worked specifically in Sequoia National Park so keep in mind I didn't have an "average" experience" (in 30 reviews)

  • "Offers flexible working hours for work/life balance" (in 13 reviews)

Cons
  • "Long hours on weekends that prevents other responsibilities being accomplished" (in 51 reviews)

  • "The work/life balance is not great during the season however there is some flexibility in scheduling during the off time" (in 21 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Infinite Possibilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Bartender in Grand Canyon Village, AZ
    Current Employee - Server/Bartender in Grand Canyon Village, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delaware North full-time (Less than a year)

    Pros

    I made one New Year's resolution for 2018, "Work outdoors, in moderate temperatures, with little or no supervision, in wide open spaces". Through process of elimination I decided to go to work for DNC starting in February this year. My first gig was tending bar outdoors at Maryvale Stadium in Phoenix for Brewers Spring Training for all of Feb. and March. My next gig was for Petco Stadium in San Diego for the Padres for all of April, I worked various positions, but mostly outdoors, mission accomplished. They asked me to stay for the entire season, but I had already committed to DNC's Yavapai Lodge for May thru October which is where I am currently and in just a few weeks will be working as a cocktail server in The Tavern's NEW outdoor patio as soon as it's finished. I love my company. Everyone has been so nice. It is a company of mutual accommodation. They understand the need for a life outside of work. Just yesterday I was offered a split shift full time bartending postion, a generous offer for someone so new, but I declined. I am treating all of my opportunities as a working vacation. I said it would take the joy out of working in the Grand Canyon and I would lose interest fast without the free time I currently have. He fully understood my position, and I will remain a FT, cocktail server, working outdoors, in wide open spaces, mid afternoon to closing, mornings free to explore this great National Park. DNC has 186 venues. At the end of October, it'll be cold here, so, a season or two at Lizard Island Resort in Australia is looking super enticing as my next goal. I really want to just say KUDOS to all the fantastic people I have come into contact with thus far. You are amazing and I am happy to be a part of this team.

    Cons

    I personally have not experienced any cons. I'm not the type of person to dwell on little things. I have heard stories from unhappy people to which I always say, "the difference between ordeal and adventure is attitude, change your attitude".

    Advice to Management

    Thank You!!

    Delaware North Response

    Jun 6, 2018 – Delaware North Careers

    Thank you for providing this review! Love the tagline! Your experience is a great example of the many roles and career opportunities you can have, across multiple locations, at Delaware North! If you... More


  2. "Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in Cleveland, OH
    Current Employee - Bartender in Cleveland, OH
    Recommends
    Positive Outlook

    I have been working at Delaware North part-time (More than a year)

    Pros

    Time off between Home stands to still enjoy my summer

    Cons

    Long Home stands, 5 to 10 days

  3. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Austin, TX
    Current Employee - Cashier in Austin, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Delaware North full-time (Less than a year)

    Pros

    Best benefits great hourly pay

    Cons

    No communication , not stable, always unorganized, never a straight answer.

    Advice to Management

    More communication


  4. "Amazing Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Delaware North part-time (More than 3 years)

    Pros

    Great company to work for as a part-time employee, or student! Hours vary weekly depending on events at the arena. Pay and benefits are incredible! Great atmosphere and values that the company stand for!

    Cons

    A bit of lack in the communication area due to it being such a large company.

    Advice to Management

    Make sure employees are aware of all changes in the facility, some employees are not present at every event.


  5. "Awesome Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Grand Canyon, AZ
    Former Employee - Cashier in Grand Canyon, AZ

    I worked at Delaware North full-time (Less than a year)

    Pros

    Nice people, good benefits and good teammates

    Cons

    Never had a problem with anyone there


  6. "Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Aesthetician in Phoenix, AZ
    Former Employee - Aesthetician in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Delaware North full-time

    Pros

    Great benefits and work atmosphere

    Cons

    Crazy hours, very low vacations periods

    Advice to Management

    Equal opportunities rights


  7. "Retiree view"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front End Cashier in Tampa, FL
    Current Employee - Front End Cashier in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Delaware North part-time (Less than a year)

    Pros

    Being a retiree, it is nice to get out part-time, enjoy and be paid. Great concerts and Tampa Bay Lightning (HOCKEY) home.

    Cons

    Retiree input, parking is crazy. In this day and time, should have SAFER avenues for employees.

    Advice to Management

    Up communication, safer parking. Everything else is 👍.

  8. "Job ends early"

    StarStarStarStarStar
    Current Employee - Front Desk in West Yellowstone, MT
    Current Employee - Front Desk in West Yellowstone, MT

    I have been working at Delaware North part-time (Less than a year)

    Pros

    Yellowstone National Park, good housing

    Cons

    Hours are cut and assignment ends early. Work for a more professional company or bring a lot of extra money before you arrive. Have enough for trip home. Your bank most likely will not be in town making it hard to get extra money when your hours are cut and the assignment ends early. I also worked as a breakfast attendant; the company wants the job done but does not want to pay for the time needed to do what needs to be done.


  9. Helpful (2)

    "Horrible Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Austin, TX
    Former Employee - Cashier in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Delaware North full-time (Less than a year)

    Pros

    The pay is good and the schedule.

    Cons

    The shift I was on had literally the worst co workers ever, first day I was literally just standing there and no one even acknowledge me, the guy they had training didn’t even want to train me it was horrible, they had music with cussing in every sentence playing loudly take note that we were in the airport.

    Advice to Management

    Stop hiring any and everyone that’s why the turnover is so high, and when someone reaches out to you about there first day being horrible at least reach out to the person and figure out what we could do going forward.


  10. "Average high school type of job"

    StarStarStarStarStar
    Former Employee - Cashier in Newark, NJ
    Former Employee - Cashier in Newark, NJ

    I worked at Delaware North part-time (Less than a year)

    Pros

    Part time
    Pays decent money
    Some what access to the event in the stadium/arena

    Cons

    On your feet all the time


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