Delaware North Reviews | Glassdoor

Delaware North Reviews

Updated December 4, 2017
100 reviews

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Delaware North Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
20 Ratings

100 Employee Reviews

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Pros
  • Opportunities for advancement, decent pay, more than most holidays, work-life balance (in 13 reviews)

  • I worked specifically in Sequoia National Park so keep in mind I didn't have an "average" experience (in 26 reviews)

Cons
  • Long hours standing with no sitting except during your break (in 47 reviews)

  • Work/Life Balance needs improvement (in 17 reviews)

More Pros and Cons

  1. "Seat Vendor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seat Vendor in Chicago, IL
    Former Employee - Seat Vendor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Delaware North part-time (More than 5 years)

    Pros

    got to see professional sporting events while working

    Cons

    low compensation, heavy physical work load, unfit management, disorganized staff

    Advice to Management

    improve working conditions and pay


  2. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Austin, TX
    Former Employee - Cashier in Austin, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Delaware North full-time (More than a year)

    Pros

    Tips, base pay, good hours, overtime

    Cons

    terrible management, rude customers, terrible hours,

    Advice to Management

    CONTROL YOUR STAFF

  3. "Almost Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Delaware North full-time (More than 8 years)

    Pros

    Fast Paced, Some good upper Mgmt, Good Insurance

    Cons

    Very Political, Divisive people in key roles,

    Advice to Management

    Seek the truth ...less dust


  4. "Talked a good game but fell short."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Detroit, MI
    Former Employee - Line Cook in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Delaware North full-time (Less than a year)

    Pros

    Great place if you like the events your cooking for.

    Cons

    Most of the Chef's I worked with couldn't even use a knife correctly also they wanted me to work from 8am to 10pm and bounce back at 8 the next morning to do it again.Didn't hire strong cooks.

    Advice to Management

    Teach your Chef's how to talk to the cooks,stop being so arrogant.


  5. "Accounting Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Delaware North part-time (More than 3 years)

    Pros

    Flexible scheduling and good coworkers. Exciting venues and locations nationally.

    Cons

    Low pay, work is boring and no opportunity to learn or grow


  6. Helpful (3)

    "Good location, horrible conditions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yellowstone National Park, WY
    Current Employee - Anonymous Employee in Yellowstone National Park, WY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Delaware North full-time (Less than a year)

    Pros

    Experience Yellowstone National Park in all its glory, lots of trips out of the park and to other areas of the park possible.

    Cons

    Split shifts, pay is really bad. If you're expecting to get paid well, this is the kind of work you don't want.

    Advice to Management

    If you just raised the wage probably $1 more or so, more people would come back. A lot of folks I've talked to will not be back next season.


  7. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Stand Attendant in Mansfield, MA
    Current Employee - Food Stand Attendant in Mansfield, MA
    Doesn't Recommend

    I have been working at Delaware North part-time (More than 3 years)

    Pros

    Nothing. Nothing. Nothing. Nothing. Nothing

    Cons

    Long hours with no breaks or sitting. Expects too much for minimum wage.

    Advice to Management

    Increase your wages and you won't have such a high turnover rate

  8. Helpful (1)

    "Kings Canyon - Honest View"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kings Canyon, CA
    Current Employee - Anonymous Employee in Kings Canyon, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Delaware North full-time

    Pros

    The surrounding wilderness is breathtaking and unlimitedly explorable.

    Cons

    Currently an employee at Delaware North in Kings Canyon National Park and I thought it was appropriate to post an anonymous "heads-up" to anyone heading out this way for work or interested in working in Kings Canyon in the near future. And I can only offer insight on what to expect with Delaware North in Kings Canyon. I'll start with what I think is most important, the food. Not much variety at all, but the Chefs do a great job of making every meal option delicious. The disappointing aspect is that all employees who applied this summer were promised meals priced at Breakfast - $3.25, Lunch - $3.50 and Dinner - $3.50. Even when you show up, you sign a document stating the cost of meals but it is not honored because and I quote "the company is being stingy because they are low on funds." They offer half off which ends up around $8 a meal, not exactly an employee benefit when its simply frozen meals from Sysco. Housing = cabin with plywood floors, gaps around the doors, disgusting beds, overcrowded (expect numerous people in a standard size bedroom), no heat/ac, no restroom or shower for employees within 200 yards (bathroom is being rebuilt so employees have to shower in guests rooms before they are cleaned by housekeeping), their housekeeping department is severely understaffed and results in numerous complaints everyday from high-paying guests (Also, HK is barred from getting tips from guests), management is staffed with the head honcho's friends who are suspiciously not required to have experience within the department, maintenance is understaffed and basically just available for guests' needs and employee housing is overlooked. The waiters are understaffed (but get the tips in return). The payroll department can't figure out how to deposit money to bank accounts or how to cut a big enough check to cover the hours you work (and getting lost money back from payroll can take weeks). Don't worry about getting a pay raise unless you have five years worth of patience. Schedules can change from week to week bringing you from full-time to part-time randomly. Complaints about working conditions are deflected elsewhere by management, similar to how front desk staff deflect guest complaints (nonchalantly and with no intention to fix the issue). Wifi is limited and cell service is non existent without Verizon. This list is not am exhaustive list, but do be weary when applying and be sure that you come here for the right reasons. In my opinion, you have to be either desperate for experience or be crazy in love with the wildness that this canyon has to offer. I'm here for the second reason and I feel like the luckiest person everyday. I just wanted to offer people a more open view of what the employee experience will be like here so that they can weigh the different options they may have.

    Advice to Management

    Find some true experienced managers and put some effort and some of that $3 billion back into your properties.


  9. "Only worth it for the pay rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Delaware North part-time

    Pros

    The pay rate was the only pro about the job

    Cons

    Management was so disconnected from what was happening on the floor, it was hilarious. Their ideas and implementation was so off the mark. Communication skills completely lacking. It was honestly just sad watching them flounder.


  10. "Hospitality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delaware North full-time

    Pros

    Decent Benefits, perks from the account we work at, this is a P&L account so the venue does so much for staff and we are fortunate to be included. Otherwise our management does not do anything for us.

    Cons

    Work life balance is non existent.

    Advice to Management

    Stronger support to managers and employees and appreciation.


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