Delaware North Reviews | Glassdoor

Delaware North Reviews

Updated July 19, 2017
147 reviews

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3.0
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Delaware North Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
29 Ratings

147 Employee Reviews

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Pros
  • I worked specifically in Sequoia National Park so keep in mind I didn't have an "average" experience (in 24 reviews)

  • Opportunities for advancement, decent pay, more than most holidays, work-life balance (in 12 reviews)

Cons
  • Sometimes you may have to work long hours but it's all worth it (in 41 reviews)

  • Work/Life Balance needs improvement (in 16 reviews)

More Pros and Cons

  1. "Concession stand employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stand Attendant in Atlanta, GA
    Former Employee - Stand Attendant in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Delaware North part-time (Less than a year)

    Pros

    You'll get paid weekly, the job is basically easy (requires no skill, maybe basic math), other employees are mostly nice, get to take home food at the end of the night.

    Cons

    There could be better registers for the staff to use, long hours on your feet, don't really get to see the games, can be really hot sometimes, during rainy season a game can be delayed for hours, pay could be better (at least $10), can get really busy (as expected), customers can be a little b*tchie, management could do a better job of being around their station.

    Advice to Management

    Stay by your station, don't wonder off. They're probably busy but can't do job if you're assistance is needed.


  2. "Delaware North Minneapolis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Minneapolis, MN
    Current Employee - Human Resources in Minneapolis, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Delaware North full-time (More than a year)

    Pros

    Great Environment, positive employees, Food is good

    Cons

    Pay is not very fair compared to other companies

    Advice to Management

    Pay attention to employees, use their advice, take the time

  3. "Summertime job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stand Leader in Springfield, MO
    Current Employee - Stand Leader in Springfield, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Delaware North part-time (Less than a year)

    Pros

    Great atmosphere at the ballpark. Coworkers are awesome. The managers here are fantastic and care about the employees. We get a free meal on weekdays. Hours are somewhat flexible.

    Cons

    Physically demanding work. Low pay. Often very late hours. Your hours are cut if it looks like you may approach overtime. No official breaks but sometimes you can sneak away for a few minutes.

    Advice to Management

    Pay your workers more. I'm managing stands but still get paid the same as everyone "lower" than me. You wonder why there is so much turnover but then pay people 8.00 an hour?


  4. "Extremely Crooked Company Overall."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Service and Hospitality Team Member in Atlanta, GA
    Current Employee - Food Service and Hospitality Team Member in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Delaware North part-time (Less than a year)

    Pros

    The key elements of service are the only thing that I liked.

    Cons

    They try to pay their employees $6.70(which is not the legal minimum wage), but they try to make it legal by given a tip pool and dividing that up among every server on the shift; which usually leaves you making $6.70/hr + $2.00 in tips if you are lucky. (Extremely Crooked Company overall)

    Advice to Management

    The Atlanta Sports Service should really give their employees fair pay .


  5. "Executive Chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Chef in Baltimore, MD
    Current Employee - Executive Chef in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Delaware North full-time (More than 3 years)

    Pros

    Most chefs can utilize other chefs in the company for assistance. Travel to help other accounts has its perks at times

    Cons

    Corporate has drastically moved away from service and food being the most important pieces of the business. Chefs are no longer the cornerstone to the business.

    Advice to Management

    They really need to get back to the basics of allowing chefs to be creative and promoting the food and service piece of the business. Right now they are treated as the last thing the company cares about and they are stepping over dollars to pick up pennies when it comes to quality and cost.


  6. Helpful (1)

    "Emotional Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Daytona Beach, FL
    Former Employee - Anonymous Employee in Daytona Beach, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Delaware North full-time (More than 5 years)

    Pros

    Various Department Offerings, Hard work recognition

    Cons

    Some Department Heads allow their personal lives to overlap with their professional life. this constantly caused undue and unnecessary stress on hourly employees. Some egos were to large for the building!

    Advice to Management

    Be consistent with policies in place across the board; Managers, Supervisors and hourly Employees alike. Don't allow rules to be made up as you go along; this will omit a lot of confusion!


  7. Helpful (1)

    "Stand Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Baltimore, MD
    Former Employee - Manager in Baltimore, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Delaware North part-time (More than 5 years)

    Pros

    Free food. A lot of time off.

    Cons

    Pay rate. Human resources support.

    Advice to Management

    Be consistent. Pay more. Feed your workers.

  8. "Assistant Lead Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Lead Supervisor in Kearny, NJ
    Former Employee - Assistant Lead Supervisor in Kearny, NJ
    Recommends
    No opinion of CEO

    I worked at Delaware North part-time (More than 3 years)

    Pros

    Awesome location very nice stadium - Red Bull Arena.

    Cons

    Favoritism, treated rudely when MetLife team members came and took over.

    Advice to Management

    Have consistent, productive and frequent training for all crew members.


  9. Helpful (2)

    "Communicator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communicator in Kennedy Space Center, FL
    Former Employee - Communicator in Kennedy Space Center, FL

    Pros

    I worked for the company for nine years. And had the opportunity to meet many interesting people. I received many positive reviews and one honor for working to make KSC more accommodating for autistic children. The company gave me many opportunities and responsibilities of which I was so appreciative.

    Cons

    After working with Delaware North full time and part-time over a nine year period, I missed two upper management meetings. One of the meetings was due to the death/funeral of my father. So I was out of state when one of the meetings was held. I was at first threatened and then terminated. As a career educator working at KSC, I was very disappointed with employee treatment.


  10. Helpful (2)

    "Employee Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Yosemite National Park, CA
    Former Employee - Anonymous Employee in Yosemite National Park, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Delaware North full-time (More than a year)

    Pros

    Ability to Transfer and work in different countries. Great emphasis on Customer Service.

    Cons

    Bad Moral. Managers have no accountabily for when they treat their employees unfairly.

    Advice to Management

    More appreciation and respect towards their workers.


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