Delaware North Reviews | Glassdoor

Delaware North Reviews

Updated August 15, 2017
588 reviews

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3.3
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Delaware North Chairman & CEO Jeremy M. Jacobs
Jeremy M. Jacobs
190 Ratings

588 Employee Reviews

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Pros
  • I worked specifically in Sequoia National Park so keep in mind I didn't have an "average" experience (in 25 reviews)

  • Opportunities for advancement, decent pay, more than most holidays, work-life balance (in 12 reviews)

Cons
  • Sometimes you may have to work long hours but it's all worth it (in 41 reviews)

  • Work/Life Balance needs improvement (in 16 reviews)

More Pros and Cons

  1. Helpful (5)

    "Green Path, the trail of $100 bills all the way to Buffalo."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Line Worker in Yosemite National Park, CA
    Current Employee - Front Line Worker in Yosemite National Park, CA
    Doesn't Recommend

    Pros

    The location of the actual business, such as the concessions in Yosemite National Park, Sequoia National Park. It's a beautiful office.

    Cons

    They continually under staff, which in turn adds up to a bad customer experience. They cram their customer service program down the employees throats but don't "walk the walk". They have a monopoly in the different National Parks and they know it. If guests are displeased and don't return, others are eager to replace them. Managers are expected to work 50+ hour work weeks are encouraged not to fraternize with their employees in spite of the fact that this is a small community in which all/most employees live in company housing and work in the same area. Managers seem to be required to take a course in micro managing.

    Advice to Management

    Listen to your employees.


  2. Helpful (1)

    "DNC THS is a wonderful company to work for. The management needs much improvement."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in Buffalo, NY
    Current Employee - Bartender in Buffalo, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    Unit co-workers have a very strong bond. We've become an extended family.<3

    Cons

    Unfair treatment from managment. Double Standards. Nitpicking, Immature Managment

    Advice to Management

    Please listen to the associates of DNC. We are not your associates, we share that title with you. We are equals and want to be treated as with respect!

  3. "Worst job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concessions in Detroit, MI
    Current Employee - Concessions in Detroit, MI
    Doesn't Recommend

    Pros

    Looks good on your resume

    Cons

    They hire incompetent leads that wouldnt try and take advantage of you if you are new.
     Its very hot with no fans and little breaks
    You try and go to hem with a issue its in one ear and out the other
    The pay is very unreasonable
    You work to hard for 89.00 checks

    Advice to Management

    ........ get it together


  4. Helpful (5)

    "Delaware North hurts your soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yosemite National Park, CA
    Current Employee - Anonymous Employee in Yosemite National Park, CA
    Doesn't Recommend

    Pros

    yosemite attracts cool climbers and other interesting adventurers to meet but this has nothing to do with dnc, yosemite's brilliance cannot be stifled by the greed of major corporations

    Cons

    its hard to imagine a company could bring so much negative energy to a place as magical as yosemite. i live and work in yosemite so i can climb, and i love yosemite more than anywhere i've ever been, but wow dnc really takes my utmost compassion and patience to deal with.

    its obvious they are a classic corporation out to make the most money by any means possible. they flaunt a guestpath program but do nothing to make their employees feel comfortable and happy. once in a while you might receive a "guespath card" that you can save for the "carnivale de rewards" which was one of the most embarrassing events i've ever been to. it was a slap in the face. we don't want/need a carnival, we just want to be trusted, appreciated and respected.

    the greenpath program is a joke, pure marketing brilliance. i worked in housekeeping for a while and the amount of waste is staggering.

    i know we all have much love for yosemite, so please lets all work together to either help this corporation see the error of its ways and change, or simply give them the boot.

    Advice to Management

    study the meaning of compassion and pass it on the your employees, if you trust them and honor them they will respect you and be proud to work for you. right now its all an act


  5. Helpful (1)

    ""Disappointed""

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in West Yellowstone, MT
    Current Employee - Employee in West Yellowstone, MT
    Doesn't Recommend

    Pros

    Within walking distance to work, 50% discount on food in restaurant, GM is multi talented-very good with tools and perhaps one of the most useful employees I have met in upper management =) anywhere in any industry (high marks for him here).

    Cons

    This company has a long way to go and the list is very long indeed.

    Advice to Management

    If you want good employees who value their jobs, who offer a great work ethic and are dependable you should really move away from the complacency of just making money and move into the arena of "quality over quantity"!! There are few companies who really practice what they preach and the motto for a good company is ( employees and customers are our lifeblood, one cannot survive without the other) !! Customers are easy to replace however a great employee is not, so focusing on just the customers, who are fickle to begin with, will result in poor customer service thus putting the company into the pool of negative operations to work for and visit. Great companies know that in order to succeed they must have a (solid foundation), being their employees, which in return they will deliver exceptional customer service further establishing a strong relationship with their guests. It is 2012 and even though it is an employer's market people are finally waking up realizing that the economy is recovering and those poor company's will be boycotted.

    Amen and all hail those who speak up!!


  6. Helpful (2)

    "Too Old School to make any progress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ecommerce in Chicago, IL
    Former Employee - Ecommerce in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Delaware North full-time (Less than a year)

    Pros

    Working at Soldier Field
    Free lunches
    Free Parking

    Cons

    Crappy Pay
    Idiot co-workers
    Idiot managers
    No Future
    No Support
    Pathetic Technology
    If you need a job, then take it, but you won't be happy, so don't expect it to be a future.

    Advice to Management

    Hire people who know what they are doing. It sucks working for idiots, and well, I worked for many.


  7. Helpful (1)

    "Worst job ever, no really"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Delaware North full-time (Less than a year)

    Pros

    Worst working experience i have ever had

    Cons

    horrid working environment, absolutely unprofessional from the top down

  8. Helpful (1)

    "Long hours, little pay, Exploitative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    In yosemite national park, so beautiful location

    Cons

    Long hours, fast food like environment, little room for growth


  9. "Terrible company, I think it's slave labor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stand Attendant/Cashier in Baltimore, MD
    Former Employee - Stand Attendant/Cashier in Baltimore, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Delaware North part-time (Less than a year)

    Pros

    Good starting pay, that is all.

    Cons

    Terrible working conditions, I was not informed of them prior to accepting job.
    15 minute breaks, did not provide chairs or any type of seats for stand attendants and stand leads.
    Had to stand in long line for 30 mins. to get stand assignments.

    Advice to Management

    Start treating your hourly employees with respect. Don't overwork employees and for goodness sakes please make an attempt to provide a proper break area.


  10. "very poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Head in Houston, TX
    Former Employee - Department Head in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Delaware North full-time (More than 10 years)

    Pros

    company as a whole appears to be a good company to work for.

    Cons

    very poor management at unit level

    Advice to Management

    look more closely at top management at unit level


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