Delivery Agent Reviews | Glassdoor

Delivery Agent Reviews

17 reviews

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Mike Fitzsimmons
8 Ratings

17 Employee Reviews

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Pros
  • Great people to work for I really enjoy my time and the training (in 10 reviews)

  • Flexible hours and trusted to handle your schedule if you get things done (depends on department) (in 6 reviews)

Cons
  • Upper management in SF is desperate (in 9 reviews)

  • Most employees have a hard time with work/life balance because of extreme work load (in 5 reviews)

More Pros and Cons

  1. Helpful (18)

    "Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Delivery Agent full-time (More than 3 years)

    Pros

    Lots of well known brands to work on.

    Cons

    Company is in financial peril. They also love to hire and layoff. DA is understaffed and overworked means you will never get to enjoy the "unlimited" vacation policy.

    Advice to Management

    not sure there is any remedy for this place.


  2. Helpful (14)

    "what a mess!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Manager in San Francisco, CA
    Former Employee - Merchandise Manager in San Francisco, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Delivery Agent full-time (More than a year)

    Pros

    Entrepreneurial Spirit. Fast pace. There are some great people- they just don't last long.

    Cons

    Can't keep good talented people employed. Once you get a whiff at financials you know your playing in a smoke & mirrors environment and start looking for another job. I don't trust anyone who is still there.

    Advice to Management

    Be honest to your employees and your customers.


  3. Helpful (18)

    "Chaos central and soul sucking cesspool of political inbreds."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Delivery Agent full-time (More than 3 years)

    Pros

    Some employees are engaged, talented and if not hindered by blinkered lack of direction, do some great things. Location. Co-workers.

    Cons

    No job growth, zero training, negative career path opportunities. People are promoted based on whether or not VP likes you (must possess killer brown nose capabilities), and/or if it's possible for management to take direct credit for any successes you may personally have. Surreal environment during performance reviews- people get physically ill and cry- even the ones with Herculean accomplishments under their belts.
    Extremely unequal treatment regarding work from home policy and promotions. Too many Dish Network types, operating with Paleolithic management style. Mad Men philosophy of gender- not from the ranks of plebes, just the people who control your fate.
    Laughable references about 'culture'- which as other before me have noted, is not determined by the content in the refrigerator or the ping pong table. CULTURE is whether or not employees feel valued, heard, part of the team. Culture is not a gimmick, it's a value system.
    Lastly, the 'unlimited vacation policy' is a scam in order to seem on par with other Silicone Valley tech/media companies. Keeps from giving 'statutory' vacation days and/or payout when you leave. Also, since DA is chronically understaffed, you will always feel like taking days off is a real burden to your cohorts.

    Advice to Management

    None that they will EVER take.


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  5. Helpful (4)

    "Interesting clients with whom to work but, ultimately, the DA experience is frustrating and maddening."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Delivery Agent full-time (More than 5 years)

    Pros

    Most of the people are nice. Working with the entertainment industry makes it fun. The environment is fast-paced (which I like) and you're forced to keep up if you don't want to fall off.

    Cons

    Execution, execution, execution. Seemed like every year there would be a shake up, strategy review, re-org and then start all over.

    Advice to Management

    Stop playing favorites and treat the employees right. They're underpaid and I know of quite a few people who haven't received raises/bonuses in a long time. Stop pulling people from one department to another. Ultimately, everyone is on the same team, but each department should be able to pull their own weight. If they can't, then find someone who will get it done. Don't just have someone from another department cover. It's like using a band-aid when a tourniquet is needed.


  6. Helpful (5)

    "Unprofessional. Scattered Brain. Everything is a Priority. Good Luck!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in San Francisco, CA
    Former Employee - Senior Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Delivery Agent full-time (Less than a year)

    Pros

    During Q4, they offer free massages, free lunches, and other cool perks. It's also nice to work with well known media & entertainment brands.

    Cons

    Horrible work/life balance. Expected to work very long hours. Peers are unprofessional and competitive. Management has no idea what it's doing. The CEO is just as confused as any new-hire on Day 1.

    Advice to Management

    IPO is not the way to go. PLAN the EXIT Strategy wisely and Sell the company while it may still be worth something.


  7. Helpful (3)

    "Has potential, but falls short"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend

    Pros

    The company has a laid-back startup environment. Dress is very casual, and there's a lot of leniency and flexibility with hours and time off. Overall, people are pretty nice. Fully stocked kitchen - snacks, drinks, etc. Good benefits. Can be fun from time to time.

    Cons

    Even though people are pretty nice, stress and unfairness in the workplace can cause tension.
    Management is generally incompetent and uninvolved.
    Salaries are very low, especially for the amount of work.
    Very difficult to move up within the company.
    Employees get burnt out want to leave and are actively looking for jobs.
    Be prepared to have very little personal life - there's a lot of take-home work and a need to be constantly connected, whether it's after hours at home or you're on vacation.
    Company is not really growing or making money.

    Advice to Management

    More involvement and communication is really critical but currently lacking. It is very possible that you don't ever have a one on one with your manager, and reviews rarely happen - this needs to change company-wide. Needs to be better job growth potential - surprising to be told that DA doesn't like to hire within the company. I think the company is trying to make the right changes, but it has just been so unorganized for so long that it will take time. As long as management makes a continual motivated effort to remedy these problems, they'll be on the right path.


  8. Helpful (12)

    "Poor Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some of the people I worked with were nice and talented with good ideas, some of the best ideas were never heard or pursued by management.

    Cons

    Unfortunately the no one felt that their opinion would be heard, or that their ideas or input would be valued by the management. Many felt that any ideas or opinions to change or improve anything from process, to products, to overall culture of the office would only fall on deaf ear or rather be received with negative attitudes or repercussions.

    Advice to Management

    To realize that you choose the people that work for and with you. As leaders you have a responsibility to protect and trust those individuals. They as your valuable team members have valuable input much of which can end up making products, environment, moral, and employee retention rates all improve.


  9. Helpful (10)

    "Great People to Work with, Bad Upper Management and Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -People there are great people to work with and only reason I stayed

    -Nice snacks and stocked kitchen

    -Benefits and composition are pretty good

    Cons

    -Horrible upper management. I am not even sure what they do majority of the day and they act like they are royalty and we are just little peasants.

    -No transparency whatsoever. You are in the dark a lot of the times regarding the performance and condition of the company, regardless if they have all hands meetings or not. Sometimes they skip months with all hands because I feel they don't have the courage to tell us what is going on.

    -Toxic environment and always feel like there is a target on your head.

    -No culture whatsoever. Basically feels like a 9-5 job and not a career. Pretty sure CEO thinks the same, always telling us to "grind, grind grind" and the same speech every single time.

    Advice to Management

    Be more transparent. Promote and create a culture that makes the workplace productive and a happy place to work. Stop acting like you are royalty walking around.


  10. Helpful (9)

    "So Much to Offer, But So Little to Give"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Delivery Agent full-time

    Pros

    There are glimmers of brilliance at Delivery Agent. The vision is one that draws people in but it doesn't take long to see the mess that lies beneath the veneer. There are a few bright leaders in the company who understand what's required, but they are mostly on different pages in the playbook due to lack of communication. The vision for fully integrated TV commerce is a worthwhile endeavor. This company has made great strides and stands a chance of punching through. One to watch. That said, if turns out to be truly worthwhile, expect Apple, Amazon or another big player to step in and make Delivery Agent disappear. Good for leadership and investors.

    Cons

    Unilateral top-down decision making has replaced what was once a reasonably collaborative environment. Great leaders lead, period. One gets the feeling that much of the senior leadership team is biding its time. If an IPO doesn't come to fruition soon, you might expect significant turnover at the top. I would encourage the leadership team to start a book club and read Crossing the Chasm. I think the company finds itself trying to grow up and not knowing how. It's not suffering any problem different from many who have gone before, but the waters are treacherous and tumultuous. If the wrong person in the boat stands up, the whole thing can sink quickly.

    Advice to Management

    Mr. President/COO, restore some latitude and authority to your org leaders. Stop trying to change the culture of the company with a single brush stroke just because it worked last time.


  11. Helpful (6)

    "Downward Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Delivery Agent full-time

    Pros

    -Smart colleagues.
    -When the kitchen is stocked with snacks, IT'S STOCKED!
    -Great experience to put under your belt.
    -Noteworthy projects.
    -Unlimited PTO.

    Cons

    -Empty questions that go unanswered for weeks.
    -The good snacks disappear 2 days later.
    -A handful of mangers are not qualified managers.
    -Outdated trends and technology.
    -Unlimited PTO, not quite as glamorous as it may sound.

    Advice to Management

    Make time to talk with the people who actually do the work. Get insight from those who run the day-to-day operations.


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