Dell Inside Sales Representative Reviews | Glassdoor

Dell Inside Sales Representative Reviews

Updated December 1, 2017
231 reviews

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Inside Sales Representative

3.4
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Dell Chairman and CEO Michael S. Dell
Michael S. Dell
144 Ratings

Employee Reviews

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Pros
Cons
  • Difficult work life balance at Dell (in 356 reviews)

  • Upper management isn't listening to concerns (in 135 reviews)

More Pros and Cons

  1. "ISR Inside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dell full-time (Less than a year)

    Pros

    Easy going culture, positive, honest, and will not cut you down.

    Cons

    Ambiguity is at an all-time high, you know what your expectations are, and you create the connections on your own.

    Dell Response

    Dec 4, 2017 – Candidate and Employee Experience Team

    Glad to hear that you're happy here! Thank you for taking the time to share your experience with us!


  2. Helpful (1)

    "The worst cut-throat sales environment I've ever experienced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Reston, VA
    Former Employee - Inside Sales Representative in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dell full-time (Less than a year)

    Pros

    - Recognized company in your resume that will open the doors to other jobs in the future
    - Sandler's sales training provided
    - Excellent vacation and PTO policies
    - Good location in Reston, VA

    Cons

    - Management was disrespectful and rude
    - I experienced discrimination based on my gender and race
    - Poorly managed sales teams without strict distribution of territories.
    - 15 people assigned to the same territories and leads, the customers will receive calls and information from 10 different people on a daily basis

  3. Helpful (1)

    "Inside Sales Rep is not for the faint of heart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Round Rock, TX
    Former Employee - Inside Sales Representative in Round Rock, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dell full-time (More than a year)

    Pros

    Outstanding leadership- Managers in sales are caring about your success. Training- you will learn a lot about technology and consultative selling. Hard work- you can be very successful if you put in the time, effort, and patience required for this role. Great entry level position.

    Cons

    Inside Sales/Demand Generation is an outbound (cold calling) position, you can't avoid it or believe that there is a "social selling" aspect to it. If you don't think you can cold call you will either sink or swim. Very competitive- Dell encourages all employees to work as a team. But you are responsible for meeting your quota, and there will be times when your client buys from another rep. Sales is your priority, if you can't commit to the time and effort necessary, then you may not be a good fit for this position.

    Advice to Management

    Don't change your training, it is perfect. Don't change your management style, it works well for sales. But do provide a more simple explanation of the compensation plan.


  4. "Rat Race"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative II in Round Rock, TX
    Former Employee - Inside Sales Representative II in Round Rock, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dell full-time (More than 3 years)

    Pros

    Good salary, good benefits, good training, good people.

    Cons

    Bouncing from account set to account set with much of your destiny based off of 'the market' and the rep who preceded you. Droning management with no direction or inclination of what their reps are dealing with on a daily basis. People are in management who have no business being in charge of other people. My last manager only arrived on time on Fridays. The reason is that he needed to be there to lead the weekly AHOD. Otherwise he would have rolled in at 10am like any other day...still smelling like liquor from the night before. When he was in the office he spent most of his time telling jokes and recanting his adventure from the previous night.

    Advice to Management

    More one on ones with your team members in order to know what is going on. Upper management needs to pay attention to what is going on with their front line managers. Ask your account generalists what they are most interested in technology-wise and focus their training accordingly. The Dell LTS has only forced the technically challenged to get the answers from a peer so they don't get passed over for promotion.


  5. "Dell is a Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Round Rock, TX
    Current Employee - Inside Sales Representative in Round Rock, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dell full-time (More than a year)

    Pros

    Work-Life balance, work from home benefits, flexibility with moving around roles, room to promote, everyone you work with is helpful and want to see you succeed, feels a little like a college campus sometimes with the happy hours and work outings, rewarding atmosphere and great culture

    Cons

    Most people work more than the standard 40 hour work week, you need to be extremely driven and well organized or you will not succeed since you are doing a large amount of self-managing, the quoting/ordering tools/processes are constantly improving but they still have a lot of room for improvement, getting a promotion is not as easy of process a process as it may seem (have to pass a yearly "license to sell" exam over the products, need to hit your quota consecutively, need to prove yourself all the time and write up a personal review twice a year).

    Advice to Management

    You guys are fantastic, thank you for being open books to the sales team and keeping us aware of what is going on. All of the managers I've had so far have been big advocates for me and extremely helpful with my career.


  6. "review for small business segment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative II in Round Rock, TX
    Former Employee - Inside Sales Representative II in Round Rock, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dell full-time (More than a year)

    Pros

    In the small business segment they definitely teach you as much as they can in training, so it's not a problem if you've never been in sales or don't know how computers work. Depending on the team your on (inbound or outbound) the KPI's are pretty reasonable.

    Unlimited overtime, uncapped commission, lots of "competition" money available that's not considered part of your quoted pay or benefits, TONS of free food (like some weeks I never had to buy or bring lunch)

    KPI's are predictable, and if you're not hitting those they have a good track record for performance improvement plans. Lots of people go on PIPs and end up having great numbers in the months afterward.

    Great opportunity to learn more about technology from both a hardware and software perspective AND once you're in the Dell network it's much easier to transfer to another department or position that you might find more attractive.

    Cons

    Working in the small business segment is a little bit like working in a frat house. The reps are rowdy and whiny. While there are a number of more middle aged employees (people of all ages work on this floor), they tend to hire a lot of young people and recent grads which I think attributes to some of the rowdiness. There are so many "incentives" to sell that people end of coddled and throw a fit if they don't immediately get the gift card they won or the free lunch they were promised before.

    Things can change at the drop of a hat. I had an emergency and took a Friday off and when I came in Monday I had a new desk and a new manager. KPI's are predictable, but management will be really slack one week then bring the hammer down the next week (like firing people for not hitting very specific numbers). This pressures the reps to do some shady things. Sometimes management turns a blind eye to these things, especially if it's "technically" within the bounds of what's allowed. To give them credit, I have seen reps fired for doing unethical things, and one of the company's core values "Winning with Integrity" does come up a lot when people start mentioning those shady practices.

    Work life balance is difficult. Putting in longer hours to learn more about the product and processes definitely helps in the beginning, and then even more so when longer hours mean more talk time with more customers. But obviously this is difficult if you have kids.

    People get promoted based on good numbers and tenure. While I believe those both matter, a poor salesperson might actually make a good coach, and a good salesperson might make a terrible coach. I've heard of manager's not getting promoted to positions they deserved because they were 1 month outside the required tenure. That's a technicality and shouldn't matter if the person is skilled (which they were).

    There's also this growing schism between what they practice and what they preach. Training was like this fairytale land where you could be good at your job and grow into the position with integrity. When you hit the floor it's like every man for himself and you do whatever you can to sell more. At times the manager's will encourage you do what you were trained on, and at other times they say the only things that matter are what you're.

    Advice to Management

    You have some wonderful people in management. You also have some people in management (even upper levels of management) that shouldn't be there. They are clearly holding the entire segment back.

    Get trainers, managers, and all ISR's (inbound and outbound together) on the same page.

    Also - hire people that know how to actually use a computer. I've seen people that barely know how to use computers hit the floor and sink because they can't keep up with the speed of using all the tools.


  7. Helpful (2)

    "Fast Paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Round Rock, TX
    Former Employee - Inside Sales Representative in Round Rock, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Dell full-time (More than a year)

    Pros

    Fast Paced, Dominant in the market, great experience, cafe and starbucks, free food farily often

    Cons

    hard to move up, low pay scale, feels more like you a name on a seating chart than a valued employee, bad culture

    Advice to Management

    fight for you employees and promote those who work hard not based on time in role

  8. Helpful (4)

    "Typical dysfunctional corporation, with an added twist!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dell full-time (Less than a year)

    Pros

    Reasonable opportunity for promotion, lively culture.

    Cons

    I was hired as an Inside Sales Representative. My first experience working at Dell was this: I was given a written job offer and accepted it, the offer and pay rate was good. About one week later, I was contacted by HR, and told they made a "mistake." I was given a "revised" offer, for $20,000/year less. It was a take-it-or-leave it offer. The level of disorganization, mixed messages, and buggy-unreliable order entry systems continued the legacy set by this initial experience.

    In order to meet the incredibly high sales goals, overtime was encouraged. The reality was, it was necessary to work at least 50 hours/week to have a prayer of meeting these outrageous goals. The level of stress and demand was insane. Inbound calls would be coming in as you were expected to respond to 200 plus emails a day at the same time. This was all to make a paycheck about the same as a tenured Starbucks employee. That is, if you were the lucky few that met goal.

    Everyday things were a convoluted struggle. When an order was placed, it would often be cancelled by Dell's operations department, somewhere in India, for arbitrary and unexplained reasons. The sales rep needed to do the bidding of explaining this to upset customers, and waste their valuable time/efficiency, fixing the order, often for little or no reward. The sales entry system went down every other day, and was rife with bugs and errors. Often it took several minutes to simply determine what account could be "worked," because there were innumerable duplicate accounts, and the owner (dedicated sales rep) of the account was unclear. This is because the order entry system would never let you delete an account. Once it was created, it was there forever. As a result, customers would often have dozens of accounts to their name, with outdated addresses and information, making order entry a nightmare. No matter how many times a customer requested old information be purged, it was impossible, leading to untold frustration and brand degradation for the company/ rep alike.

    Advice to Management

    Wow, a lot needs to be invested in stabilizing and cleaning up the order entry system. A more fair compensation, proportionate to the level of stress and demand, needs to be looked at, or constant turnover is to be expected.


  9. "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Round Rock, TX
    Former Employee - Inside Sales Representative in Round Rock, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dell full-time (More than a year)

    Pros

    Commission, coffee, lots of resources you can look to for help

    Cons

    Big business, employees aren't first priority and looked at as expendable

    Advice to Management

    Take better care of your employees, realize in order to grow work/life balance and the employees happiness are first priority


  10. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Oklahoma City, OK
    Current Employee - Inside Sales Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dell full-time (More than a year)

    Pros

    There is a lot of freedom to sell into your account set. The benefits are really good and the work from home policy is a definite plus.

    Cons

    Compensation plan changes and direction is not always clear for advancement

    Advice to Management

    Keep on providing great benefits but also understand that changing compensation plans is frustrating.