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Dell Reviews

Updated April 25, 2017
1,104 reviews

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Dell Chairman and CEO Michael S. Dell
Michael S. Dell
547 Ratings

1,104 Employee Reviews

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  1. "Sales Specialist - data storage, servers and networking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Los Angeles, CA
    Former Employee - Sales Representative in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Dell full-time (More than 5 years)

    Pros

    compensation if you are there long enough is very good. Better online training now that EMC is in the mix. Good products which customers like.

    Cons

    In sales they move you into new positions without consulting you. This happened in 2016 like every 90 days or so.For example, they would often change selling roles from a pure sales specialist to a technical consultant even though you may not be a very technical type like a systems engineer. You have no choice in this movement, you either accept the new role or leave. Quotas are huge and basically unattainable. They change your account list at the drop of a hat. So the hard work you put into an account can be yanked away in 90 days. Dell says that they want their sales force to be considered "trusted advisors" by their customers, but not really. 70% of sales people are on a performance plan at Dell at any point of time. Dell acquired EMC in 2016 and has taken over the sales process. The inside and outside sales people at Dell are top notch and pounded for numbers. Lastly, delivery on components can be a big problem. Dell had multiple months of notice on this coming component shortage problem and didn't plan well. The sales people suffered the pain and lost many sales due to this since Dell couldn't ship the necessary parts.

    Advice to Management

    Leverage your good people for what talents they are good at. Don't push good sales people around like pieces on a chessboard. Make the quotas more realistic.


  2. "Collapse of VCE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - VCE Customer Advocate in New York, NY
    Former Employee - VCE Customer Advocate in New York, NY
    Doesn't Recommend

    I worked at Dell full-time (More than 5 years)

    Pros

    Good benefits to include PTO

    Cons

    Individual thinking seems not to be encouraged anymore.


  3. Helpful (2)

    "No loyalty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Austin, TX
    Former Employee - Systems Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dell full-time (More than 10 years)

    Pros

    pay was very good for long time employees. flexible work schedules including work at home. decent basic benefits.

    Cons

    Constant rounds of layoffs. Pretty much all long term management has been pushed out. Lots of focus on cost reductions. No loyalty to long time employees.

    Advice to Management

    help your employees prioritize their duties. Work towards making your team the best by focusing on them instead of upper management, go to bat for your engineers instead of ignoring their logically laid out ideas.

    Dell Response

    Apr 4, 2017 – Candidate and Employee Experience Team

    Although not the feedback we want to hear, we do truly appreciate you taking the time to share it. Our objective is to openly listen in order to improve! Thank you for your insights.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Directionless"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technologist in Hopkinton, MA
    Current Employee - Technologist in Hopkinton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dell full-time (More than 10 years)

    Pros

    Decent benefits and pay.

    Cons

    There are oh so many. No career growth path; antiquated technology; no clear direction; super redundancy in both roles, tasks, and products. Downsizing, product consolidation, product demand dwindling.

    Advice to Management

    Clean up the organization. Reduce costs. Set a clear direction.


  6. Helpful (2)

    "Failure to commit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Austin, TX
    Current Employee - Senior Engineer in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dell full-time (More than 5 years)

    Pros

    Flexible work hours, but it usually means you will get laid off.

    Cons

    Work/Life balance means you will get laid off.
    They are not willing to change and follow new processes although they claim to be Agile

    Advice to Management

    Stop losing good talent because they are trying to change process.


  7. Helpful (2)

    "Dell EMC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor, Business Operations in Boston, MA
    Former Employee - Advisor, Business Operations in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dell full-time (More than 5 years)

    Pros

    Good people and free parking

    Cons

    Layoffs are a regular event since the merger.


  8. "Product Management Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Hopkinton, MA
    Former Intern - Anonymous Intern in Hopkinton, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Dell as an intern (Less than a year)

    Pros

    Manager gave a lot of freedom to do work, friendly people, interesting technology

    Cons

    There needs to be more structure for intern projects and events. There was little successful opportunities to meet other interns. High level of bureaucracy.


  9. Helpful (1)

    "Employment at Dell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Examiner in Richardson, TX
    Former Employee - Senior Claims Examiner in Richardson, TX
    Neutral Outlook
    No opinion of CEO

    I worked at Dell full-time (More than 5 years)

    Pros

    Flex hours work from home.

    Cons

    Lack of leadership and personability.

    Advice to Management

    Fast paced training with management that supports everyone on the team is paramount for success.


  10. Helpful (2)

    "It used to be a good company, but has slowly been losing it for years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Integration Advisor in Round Rock, TX
    Former Employee - Systems Integration Advisor in Round Rock, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dell full-time (More than 10 years)

    Pros

    Lots of different jobs and locations to move around. Most of the people aren't bad.

    Cons

    The size of the company is it's biggest con. With all the different divisions and segments, all the different management teams have different goals, often conflicting with each other. The company has no clear goal. Every few years, they'll come up with a new "Dell 2.0" plan, but it will be some vague, generic goal like it is every time. The mergers (and recent unmergers) of the last few years have proven that they don't know what they are doing.


  11. "Downhill - Worrying Times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dell full-time (More than 5 years)

    Pros

    Great colleagues to work with, some good team work and good people.

    Cons

    Recent merger has seen big changes to job titles, strategy and approach which are not positive. Work life balance is poor. Unrealistic timelines and expectations on management often given. People burn out quickly.

    Advice to Management

    There is little evidence of leadership from senior management, VP and above level which is felt in the organization and operations. Frustrating working environment.


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