Dell Reviews | Glassdoor

Dell Reviews

Updated September 24, 2017
1,174 reviews

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2.0
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Dell Chairman and CEO Michael S. Dell
Michael S. Dell
578 Ratings

1,174 Employee Reviews

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Pros
Cons
  • One must manage their own work/life balance (in 346 reviews)

  • Upper management isn't listening to concerns (in 134 reviews)

More Pros and Cons

  1. "Short Sighted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dell full-time

    Pros

    Challenging work with little clear direction

    Cons

    Poor corporate culture and lack of leadership


  2. "DELL EMC current state"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Software Engineer in Hopkinton, MA
    Current Employee - Principal Software Engineer in Hopkinton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dell full-time (More than 5 years)

    Pros

    Nice gym and exercise classes. You can meet some smart people around. Not much presure

    Cons

    Permanent layoffs. Outdated technologies. Pure management. Pure benefits.

    Advice to Management

    Replace all upper management of the former EMC part. Make a strategic decisions and explain them to employee.

  3. "Consultant for Dell Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dell full-time

    Pros

    Pretty small group to work with, so you know everyone.

    Cons

    Old building, old and only a couple of facilities. Not enough recognition.


  4. "Software Engineering Intern Server CTO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dell as an intern

    Pros

    Really chill and relaxed environment

    Cons

    Didn't have funds to take on interns as full time (none of the interns got a return offer)
    Intern project wasn't well thought out--mentor changed requirements of the project every couple weeks
    Overall, was not impressed by internship experience


  5. "Sounds good from the outside, but depressing on the inside"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Dell full-time

    Pros

    Good benefits, generous time off

    Cons

    Micro managed, you never leave on time

    Advice to Management

    treat your team like people not objects


  6. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell full-time

    Pros

    The employees and friends

    Cons

    Dell says they care about life-work balance. They really care about one thing - their profits. You can work 60 hrs a week and it's not enough.

    Advice to Management

    If you care about the employees show it.


  7. Helpful (1)

    "Client Senior Technical Support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Technical Support Associate in Oklahoma City, OK
    Current Employee - Client Technical Support Associate in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dell full-time (More than a year)

    Pros

    Vacation Days, days go by fast, air conditioned, starbucks.

    Cons

    Overworked, underpaid, and you really do the job of about 3 people. Micromanagement to the highest level. It's stressful and most people end up leaving because the nearly impossible to achieve standard.

    Advice to Management

    Hire more employees, pay them right, don't micromanage and don't tell people they're going to get a raise for a cert and never pay them. Several of us started at $15 an hour only to hear the next training class started at $18. Over a year into the job and I'm one of the top performers, yet I get paid less than everyone on the floor. If you open your ears enough you'll hear many people have interviews for other companies. There's a reason you have a high turnover rate and it's not the clients. Most agents truly want to help the clients, but Dell's policies don't allow this. Most agents have 30-60 cases to touch while helping other customers. Multi-tasking is one thing but when you're unable to take the time to truly investigate/resolve an issue and you support and managers don't have the time either when you reach out, this is a problem. This is where the bad surveys come in, in many cases. Yet they will always be blamed on the front line agent.

  8. Helpful (1)

    "Commission Olympics - You can't possibly win!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Account Manager in Austin, TX
    Former Employee - Channel Account Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dell full-time (More than 3 years)

    Pros

    Great co-workers, plenty of travel, and some impressive technology

    Cons

    Outside of the 401k, the benefits are marginal, with the healthcare plan approaching poor. Beware of any comp plan that has a commission structure. There is no transparency or accountability with your finance team. They are paid the same and (usually) more than the revenue generating employees. You inquiries will go unanswered and you'll be guessing how much you'll be paid.

    Advice to Management

    Show some respect to your revenue generating employees. Don't create ridiculous comp plan rules in an effort to control costs. Realize that a good plan pays for itself!


  9. Helpful (4)

    "Outsourcing is costing US jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Engineer in Hopkinton, MA
    Former Employee - Principal Engineer in Hopkinton, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dell full-time (More than 10 years)

    Pros

    Smart people, fast paced environment

    Cons

    No loyalty to long term employees, they are being replaced with younger, cheaper alternatives in other countries

    Advice to Management

    Are you sure you want to get rid of all of the brain power?


  10. Helpful (4)

    "A company drowning in its own acquisition strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Technology Management
    Former Employee - Director, Technology Management
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dell full-time (More than a year)

    Pros

    Competitive salary
    Great benefits
    Some good people

    Cons

    Short sighted
    Lack long term focus and vision
    Too much empire building internally

    Advice to Management

    strip it down, remove the silos caused by acquisition. Remove senior leaders who came via acquisition (pre-Dell acquisitions) and put in fresh blood with new perspectives


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