Dell Reviews | Glassdoor

Dell Reviews

Updated June 25, 2017
1,134 reviews

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1,134 Employee Reviews

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Pros
Cons
  • Work/Life balance contingent on manager support (in 327 reviews)

  • Upper management isn't listening to concerns (in 133 reviews)

More Pros and Cons

  1. Helpful (2)

    "It used to be a good company, but has slowly been losing it for years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Integration Advisor in Round Rock, TX
    Former Employee - Systems Integration Advisor in Round Rock, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dell full-time (More than 10 years)

    Pros

    Lots of different jobs and locations to move around. Most of the people aren't bad.

    Cons

    The size of the company is it's biggest con. With all the different divisions and segments, all the different management teams have different goals, often conflicting with each other. The company has no clear goal. Every few years, they'll come up with a new "Dell 2.0" plan, but it will be some vague, generic goal like it is every time. The mergers (and recent unmergers) of the last few years have proven that they don't know what they are doing.


  2. Helpful (2)

    "Pro-Support Sr. Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pro-Support Senior Associate in Austin, TX
    Former Employee - Pro-Support Senior Associate in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dell full-time (Less than a year)

    Pros

    Brand recognition, able to enter the tech field without much experience due to training.

    Great environment to gain knowledge and insight about computers. Continued learning with certificate earning.

    Great benefits.

    Cons

    Dell has very low retention rates because they micro-manage and under appreciate their employees. The micro-managing is from top level down exploiting the employee and over demanding. They do not pay for everything that you're doing and the L2's 9/10 times are not helpful and get upset when you ask for help constantly as you're trying to learn.

    Metrics are messed up. If you're out of town for vacation, your metrics keep running and lower your numbers which affect you, Your CE is a apart of your metrics which does not help. For example, if a customer is upset because you can't send out a hard drive because of policy rules, the customer can then review you and give you a 1 on your rating from 1 to 10 and bring your CE down massively just because you were following the rules.

    Management rarely backs you up and management is terrible. There are some pretty terrible managers out there some who do not have the proper training to lead.

    Your metrics can go down by simply doing your job. If a customer hangs up the phone, you have to call them back and you get bad metrics for returning a call. How is it your fault that the customer disconnected the phone?

    If the customer calls back in for whatever reason even though you're continuously emailing him/her, you get metrics hit.

    The metrics prevent you from succeeding there to your full potential. Not much career advancement.

    Extra hard work and effort is not recognized so half the time you're making the same as the guy who is just sliding by at work.

    People quit 3-4 months in the job so you're always having to help train the newbees.

    No work life balance at all. If you're going in at work at 9:00AM and suppose to get off at 6PM, you might not get off until 8:00PM. You can literally receive a call 30 seconds before you're suppose to get off and you can't transfer the call so you really can't make commitments because you never know when you're going to get off.

    You can get in trouble for needing to use the restroom because of ACD. A lot of employees develop anxiety and have high stress levels because of this job and people are truly underappreciated.

    Senior Management always states that "this is the most difficult job in the company" and understand that they are underpaying their employees.

    Advice to Management

    Micro Managing is terrible there. The job is already so stressful so why continue exploiting your employees. Be more lenient and encouraging since the job is so stressful.

    An OSRI is not the solution to everything. It would be beneficial to train your L2's that.

    Review your metrics. They don't make sense and prevent a lot of people from being successful.

    REVIEW METRICS


  3. Helpful (1)

    "Poor disorganized company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site Reliability Engineer in San Diego, CA
    Former Employee - Site Reliability Engineer in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Dell full-time (More than a year)

    Pros

    Good pay, benefits, and health insurance.

    Cons

    Terrible slave driving management and long hours on salary

    Advice to Management

    Don't slave drive employees into the ground.


  4. Helpful (1)

    "Politics above action"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Nashua, NH
    Former Employee - Product Manager in Nashua, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dell full-time (More than 8 years)

    Pros

    Rank and file are generally good people

    Cons

    Too many support groups that all think they should be able to dictate the details of the products, endless politics, ineffectual mid-management that stifle innovation

    Advice to Management

    There are too many mid-level managers that get in the way, cut the VP and director staff by at least half, consolidate leadership.


  5. Helpful (2)

    "Dell as a company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Account Manager (TAM) in San Jose, CA
    Former Employee - Technical Account Manager (TAM) in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Dell full-time (More than 5 years)

    Pros

    -Good compensation compared with the market in the first entry
    - Lots of internal programs
    - lots of word and excel usage :(
    - exposure

    Cons

    - Regardless they are huge but they have very bad management
    - IT company without internal IT
    - Workplace environment is way behind EMC and similar companies

    Advice to Management

    Try to listen to employees pain points and suggestions because you are not listening


  6. Helpful (2)

    "Old tech running out of steam"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Software Engineer in San Jose, CA
    Former Employee - Principal Software Engineer in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dell full-time (More than 5 years)

    Pros

    Good talent and interesting problems to solve

    Cons

    Bad benefits, low compensation, loosing good talent at a very fast rate


  7. Helpful (1)

    "Little chance for growth with little to no culture..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Bus in Plano, TX
    Former Employee - Senior Bus in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dell full-time (More than a year)

    Pros

    +Work/life balance can be good...
    +Most of the folks are nice, but...
    +Nice amenities like a built in cafeteria and in house nurse.

    Cons

    -Most folks are nice, but they rarely want to make conversation. Not saying we need to be friends, but the team I was on felt lifeless at times as everyone just wanted to work and go home.
    -The offices and rooms lack imagination and have "dull" lighting that dampens the mood.
    -Work/life balance can become terrible at times. Working 10-12 hours a day for long stretches. A lot of it due to not enough resources on the team.
    -Health insurance is awful. One of the worst I've seen and pathetic for a big as company as this.
    -Two weeks vacation is "average" for an American company, but falls behind the more progressive Tech companies.
    -Very little growth for the company results in very little growth promotion and pay wise.
    -Pay is pathetic compared to other competitors. I'm currently making 13k more at my current gig with a "lesser" title.

    Advice to Management

    Hiring people is not just about those who can "do the job". You need individuals with "soft" skills and those that can bring a sense of camaraderie and bonding to the team.

    Pay needs to be significantly upgraded. Stop having recruiters offer ridiculously low salaries based on a prospective employer's past salaries and pay them FAIRLY. Do you WANT them to come in, get underpaid, and then jump ship for another company that pays them better? That's a waste of resources on your end searching for a person, training them, only to watch them leave sooner than later.

    Finally, stop overloading your employees with so much work. Be willing to hire additional resources. I'd rather be forced to find "extra" work for someone to do rather than having them deal with so many projects and deadlines, that they are working 10-12 hours for long stretches.


  8. Helpful (1)

    "A giant company with good intentions. Poised to be a winner, but still has many challenges."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Specialist in Austin, TX
    Current Employee - Outside Sales Specialist in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Dell full-time (More than 8 years)

    Pros

    Work from home for some employees, decent benefits, good company growth potential, privately owned, good vacation and sick time allowance, located in Austin.

    Cons

    Customer care and product quality needs improvement, sales compensation plan is extremely confusing, uninspired and unqualified middle-management, terrible internal tools, awful communication between different divisions, horrible integration.

    Advice to Management

    Get back to taking care of your employees so that they can take care of the customer. This has been lost in the last 5 to 10 years.


  9. "No Advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Dell full-time (More than a year)

    Pros

    Does not value their employees. High turn over.

    Cons

    There is no career advancement here.


  10. Helpful (1)

    "Good job; bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager I in Springfield, VA
    Former Employee - Inside Sales Account Manager I in Springfield, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dell full-time (More than a year)

    Pros

    Assigned accounts; access to training; customers are thankful when you do well; perks include prizes, food, vendor gifts, offsite activities

    Cons

    Be prepared to be micromanaged like you've never experienced before. If you do well, you'll be expected to do better. If you don't, you'll be expected to account for every activity you perform all day. There is a Starbucks in the building; however, if your numbers are down (no matter what the reason), don't bother because you'll be harassed relentlessly by managers. Hard work is not recognized. Management is inexperienced and treat workers like children and create cliques like high school.

    Advice to Management

    Manage in accordance with training. If your employees are trained that KPIs are counter-productive, and you are managing opposite of what it being trained, this confuses workers. Also, show gratitude for the hard work your employees put in. Stop talking badly about people on your team to other team members.


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