Dell Reviews | Glassdoor

Dell Reviews

Updated January 12, 2018
1,212 reviews

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1,212 Employee Reviews

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Pros
Cons
  • Work Life Balance Appreciated, helpful in maintaining social life (in 358 reviews)

  • Upper management isn't listening to concerns (in 136 reviews)

More Pros and Cons

  1. Helpful (3)

    "Client Senior Technical Support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Technical Support Associate in Oklahoma City, OK
    Current Employee - Client Technical Support Associate in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dell full-time (More than a year)

    Pros

    Vacation Days, days go by fast, air conditioned, starbucks.

    Cons

    Overworked, underpaid, and you really do the job of about 3 people. Micromanagement to the highest level. It's stressful and most people end up leaving because the nearly impossible to achieve standard.

    Advice to Management

    Hire more employees, pay them right, don't micromanage and don't tell people they're going to get a raise for a cert and never pay them. Several of us started at $15 an hour only to hear the next training class started at $18. Over a year into the job and I'm one of the top performers, yet I get paid less than everyone on the floor. If you open your ears enough you'll hear many people have interviews for other companies. There's a reason you have a high turnover rate and it's not the clients. Most agents truly want to help the clients, but Dell's policies don't allow this. Most agents have 30-60 cases to touch while helping other customers. Multi-tasking is one thing but when you're unable to take the time to truly investigate/resolve an issue and you support and managers don't have the time either when you reach out, this is a problem. This is where the bad surveys come in, in many cases. Yet they will always be blamed on the front line agent.


  2. Helpful (1)

    "Commission Olympics - You can't possibly win!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Account Manager in Austin, TX
    Former Employee - Channel Account Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dell full-time (More than 3 years)

    Pros

    Great co-workers, plenty of travel, and some impressive technology

    Cons

    Outside of the 401k, the benefits are marginal, with the healthcare plan approaching poor. Beware of any comp plan that has a commission structure. There is no transparency or accountability with your finance team. They are paid the same and (usually) more than the revenue generating employees. You inquiries will go unanswered and you'll be guessing how much you'll be paid.

    Advice to Management

    Show some respect to your revenue generating employees. Don't create ridiculous comp plan rules in an effort to control costs. Realize that a good plan pays for itself!

  3. Helpful (4)

    "Outsourcing is costing US jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Engineer in Hopkinton, MA
    Former Employee - Principal Engineer in Hopkinton, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dell full-time (More than 10 years)

    Pros

    Smart people, fast paced environment

    Cons

    No loyalty to long term employees, they are being replaced with younger, cheaper alternatives in other countries

    Advice to Management

    Are you sure you want to get rid of all of the brain power?


  4. Helpful (4)

    "A company drowning in its own acquisition strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Technology Management
    Former Employee - Director, Technology Management
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dell full-time (More than a year)

    Pros

    Competitive salary
    Great benefits
    Some good people

    Cons

    Short sighted
    Lack long term focus and vision
    Too much empire building internally

    Advice to Management

    strip it down, remove the silos caused by acquisition. Remove senior leaders who came via acquisition (pre-Dell acquisitions) and put in fresh blood with new perspectives


  5. Helpful (4)

    "Bad culture, some good gems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Newark, NJ
    Current Employee - Manager in Newark, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dell full-time (More than 5 years)

    Pros

    There are some really good people. But they are the exception. The office seems ok in terms of location and is modern.

    Cons

    Bad culture. We had an employee survey recently and I was stunned to hear of wide spread responses to it that basically didn't reflect what people really felt!! It is apparently because of the negative response from management and 'action plans' if you don't! Awful. Management at high levels to me appear weak and very political. In a few words. I just don't trust them.

    Advice to Management

    Change the culture at the top.


  6. Helpful (1)

    "Challenging work, but poor leadership and constant org change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Dell full-time

    Pros

    lots of challenging work, generally smart colleagues, opportunities to try new things, generally flexible working environment (lots of remote work)

    Cons

    leadership is often focused on making their fiefdom bigger vs. what's best for the company or customer
    very stressful and demanding - often work very long days (early mornings and/or late nights)
    very challenging to advance within marketing
    constant organizational change - every 9-24 months
    don't keep up pay vs. market (although this is supposed to happen)

    Advice to Management

    stop reorganizing all the time and focus on service to the customer and making it truly a great place to work (don't just talk the talk, make it real)


  7. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Dell full-time

    Pros

    great co-workers. company moving in positive direction. employees have room for growth. easy to compete within United States market. company is increasing share in pc market

    Cons

    the current state of the pc market is very competitive. difficult to achieve sales quotas. strict work schedule . poor leadership.

    Advice to Management

    give employees more ability to make decisions. encourage employees to think outside of the box. allow employees to move to different parts of the business more easily

  8. "Software support being outsourced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dell full-time

    Pros

    Instant name recognition
    Don't have to explain who you work for

    Cons

    Employee discounts stink - better off buying at Costco or Best Buy
    Software group spun off to investors - all support now done overseas

    Advice to Management

    Do more than pay lip service to small business
    Dell only interested in enterprise business of 2000+ employees


  9. "Dell emc merge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Research Triangle Park, NC
    Current Employee - Technical Support Engineer in Research Triangle Park, NC
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Dell full-time (More than a year)

    Pros

    Good amount of vacation time

    Cons

    No work home balance
    Management very micromanaging
    Not fair to all employees you are always treated like you are not gonna do the right thing
    They don't care about their employees

    Advice to Management

    Treat people how you would want to be treated we are more than a number


  10. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dell full-time

    Pros

    Nice, smart and talented people

    Cons

    Lot of politics, projects being pushed in all direction.

    Advice to Management

    To big to give advice


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