Delta Air Lines Customer Experience Specialist Reviews | Glassdoor

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Delta Air Lines Customer Experience Specialist Reviews

Updated Feb 21, 2020

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4.3
94%
Recommend to a Friend
94%
Approve of CEO
Delta Air Lines CEO  Ed Bastian
Ed Bastian
12 Ratings
  1. "Delta"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines full-time for less than a year

    Pros

    Great Benefits Travel benefits Good Pay Paid time off Holiday pay

    Cons

    Work holidays and different schedules.

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    Delta Air Lines2020-02-21
  2. Helpful (1)

    "Overworked - Under Paid"

    StarStarStarStarStar
    Former Employee - Customer Experience Specialist in Atlanta, GA

    I worked at Delta Air Lines full-time for more than 5 years

    Pros

    Flight benefits, work from home, health benefits, profit sharing (if you put in overtime)

    Cons

    The home work-life balance is horrible. Some managers are unqualified to be managers.

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    Delta Air Lines2020-01-29
  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Delta Air Lines full-time for more than a year

    Pros

    Flight benefits, they actually care about their employees

    Cons

    Flexibility in scheduling, there is none. Shifts are selected by seniority shift bid quarterly

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    Delta Air Lines2020-01-03
  4. "Excited!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Dallas, TX
    Recommends

    I have been working at Delta Air Lines full-time for less than a year

    Pros

    Flight benefits, pay, work culture

    Cons

    Must have a great amount of flexibility to do any shift

    Delta Air Lines2019-06-04
  5. "No Bad, Should Have Stuck It Out Longer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Delta Air Lines full-time for more than 3 years

    Pros

    Flight benefits, AMAZING people, decent pay. Profit sharing is pretty cool! The people are truly the best part of Delta.

    Cons

    Seniority based schedules, hard to move to other departments.

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    Delta Air Lines2019-05-09
  6. "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Delta Air Lines full-time for less than a year

    Pros

    Flight benefits, general benefits, training program, how the airline values it’s employees

    Cons

    The odd hours can take it’s toll. However, that is a given when working for a company that operates 24/7.

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    Delta Air Lines2019-01-31
  7. Helpful (7)

    "Best. Company. Ever."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines full-time for more than 10 years

    Pros

    Flight benefits, performance incentives, performance recognition, low turnover rate, health benefits, schedule flexibility, vacations, holidays, personal time off (paid and unpaid), and family-like atmosphere.

    Cons

    Low turnover rate means lots of employees with high seniority. It can make it tough to get an ideal or desired shift. Just goes to show tough, once you're in you don't want to leave!

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    Delta Air Lines2019-01-04
  8. Helpful (5)

    "Be aware of terrible hours and low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Delta Air Lines full-time for more than 3 years

    Pros

    Let's be honest; most people in the lower-level jobs at Delta for the flight benefits. They're excellent. Health insurance is good, too.

    Cons

    Be prepared to sacrifice the rest of your life for them, in terms of late work shifts and working weekends. Management runs the gamut from inept to excellent.

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    Delta Air Lines2019-01-21
  9. Helpful (1)

    "Delta is invested in its people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines full-time for more than 3 years

    Pros

    The company really cares about its employees. There's a good culture full of people who are proud of where they work

    Cons

    It can be hard to get your foot in the door. Many things are based on seniority so you have to put in the grunt work for a few years

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    Delta Air Lines2018-02-06
  10. Helpful (2)

    "Flight Attendant"

    StarStarStarStarStar
    Current Employee - Customer Experience Specialist in Atlanta, GA

    I have been working at Delta Air Lines full-time for more than 5 years

    Pros

    benefits and room for advancement and growth

    Cons

    Getting out of reservations, no help when relocating, the shift bid process, parking, not enough training

    Delta Air Lines2017-11-16
Found 17 reviews