Delta Air Lines Customer Service Agent Reviews | Glassdoor

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Delta Air Lines Customer Service Agent Reviews

Updated Mar 15, 2020

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4.4
94%
Recommend to a Friend
97%
Approve of CEO
Delta Air Lines CEO  Ed Bastian
Ed Bastian
44 Ratings
  1. Featured Review
    Helpful (13)

    "Great to work!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Agent in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines part-time for more than 5 years

    Pros

    Company genuinely cares about their employees. Pay scale is good and year end profit sharing is GREAT! Flexible schedule if you are part-time, fantastic flight privileges, tight community of co-workers and good support from management. I like non-traditional hours so that's a pro for me. Lots of career opportunities if you are willing to relocate.

    Cons

    Schedules are not traditional 9-5 hours, often have to work weekends and holidays. Getting a good schedule comes with seniority. Newbies may have to work early mornings or closing shift.

    Continue reading
    Delta Air Lines2020-01-21
  2. "An amazing company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Airline Customer Service Agent in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Delta Air Lines part-time for more than a year

    Pros

    Delta understands that their company starts with their employees. They believe in taking care of their employees financially and also their well-being.

    Cons

    The training process was not up to date, a lot of old information given in the training modules

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    Delta Air Lines2020-03-15
  3. Helpful (1)

    "Customer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Jamaica, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Delta Air Lines part-time for more than 8 years

    Pros

    Great company to work for. They value their employees by treating them fairly and offering them profit sharing.

    Cons

    Shift work. Which is a major part of working for an airline. You miss holidays but on the flip side you can swap your days with your coworkers.

    Delta Air Lines2020-02-09
  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Delta Air Lines part-time for more than 5 years

    Pros

    Benefits! Flight benefits are amazing. Delta treats their employees great!

    Cons

    Schedule is not the best in the beginning.

    Delta Air Lines2020-02-07
  5. Helpful (2)

    "GREAT COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in New York, NY
    Recommends
    Positive Outlook

    I have been working at Delta Air Lines part-time for more than a year

    Pros

    Flight Benefits, Opportunities to move within the company, unlimited opportunities, supportive operation and general managers, many hard workers

    Cons

    Could use more workers, need more HARD workers,

    Continue reading
    Delta Air Lines2019-12-15
  6. "Happy Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Delta Air Lines part-time for more than 5 years

    Pros

    Resolving customers concerns, interacting with people from different cultures. Assisting foreign customers with language barriers/ Spanish. Great support from Delta, great benefits.

    Cons

    Scheduling sometimes difficult. Getting vacation days almost impossible with the structure they had for ready reserves.

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    Delta Air Lines2019-12-07
  7. "Sometimes good sometimes bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Delta Air Lines part-time for more than a year

    Pros

    Flight benefits, good people, lots of other airports to transfer to if you want to move to another state.

    Cons

    Overworked for small amount of pay especially if working at the counter or gate some passengers are verbally abusive to you for just doing your job. Hard to move up unless you know someone who can pull strings. Everything is seniority based so the people with the most seniority will get what they want while everyone waits their turn. The educated and skilled people can't move up in corporate because senior people with no education or skill stay in those positions forever. Been waiting forever to move up and they just ignore you and choose someone who's been with the company for 10+ years with no qualifications.

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    Delta Air Lines2019-11-03
  8. Helpful (2)

    "Great Pay. Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent 
    Recommends
    Approves of CEO

    I worked at Delta Air Lines part-time for less than a year

    Pros

    Ed (CEO) values Delta employees. Profit Share Travel benefits Competitive pay Career growth

    Cons

    Mircomanagement Lack of accountability Lack of support

    Delta Air Lines2019-10-08
  9. "The Best of the Best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Agent in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines full-time for more than 10 years

    Pros

    It is the best company I've ever worked for!

    Cons

    I can't think of one negative about working for Delta!

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    Delta Air Lines2019-08-30
  10. Helpful (4)

    "Customer Service Ready Reserve Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Delta Air Lines part-time for more than a year

    Pros

    Great flying benefits and the profit sharing is a great bump for your salary. You are allowed to trade shifts with others to make it easier for life work balance. Coworkers were fun and helpful, some weren't, but most were.

    Cons

    The scheduling sucks. You bid twice a year for your schedule and you are stuck with that schedule for the next 6 months. Since everything is based on seniority you start at the bottom of the list and are left with whatever schedule people don't want. My first bid was 4-10:30pm with TWTH off.

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    Delta Air Lines2019-08-15
Found 139 reviews