Delta Air Lines Customer Service Representative Reviews

Updated Jun 18, 2021

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Found 162 of over 4K reviews

4.6
90%
Recommend to a Friend
98%
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Ratings by Demographics

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  1. 5.0
    Current Employee, more than 3 years

    Awesome Company

    Jun 18, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I love working for Delta Air Lines The benefits are awesome!

    Cons

    I don’t have any complaints I love working for this wonderful company!

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  2. 5.0
    Current Employee, more than 3 years

    Salary low but increases

    May 24, 2021 - Customer Service Representative in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free air travel when space available

    Cons

    Middle management can be a pain

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    1 person found this review helpful
  3. 5.0
    Current Employee, more than 10 years

    Great Company

    May 27, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Can work in many locations around the world and make a career for yourself.

    Cons

    Everything is by date of hire for vacation and shifts.

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  4. 5.0
    Former Employee, more than 5 years

    great company , great benefits

    May 13, 2021 - Customer Service Representative in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    the travel benefits and the profit sharing along with medical benefits

    Cons

    the long hours, with flight irregularities

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  5. 3.0
    Current Employee, more than 1 year

    401K good, micromanaging bad.

    May 20, 2021 - Customer Service Representative in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The 401K is amazing, would recommend for that part.

    Cons

    Rather disorganized, a lot of micromanaging of people who actually do their jobs. Favoritism is almost blatantly obvious. Even with Covid they eventually want everyone to be in the office full time after working from home for a year.

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  6. 5.0
    Former Employee, more than 10 years

    Awesome company

    Apr 19, 2021 - Customer Service Representative in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Really value their employees. Pays well and the flight benefits are wonderful. They respect all nationalities and embrace diversity

    Cons

    High stress work environment at Atlanta Airport

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  7. 5.0
    Current Employee, more than 10 years

    Great Company

    Apr 29, 2021 - Customer Service Representative in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very mindful of their employees

    Cons

    Don’t have anything to say

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  8. 4.0
    Former Employee

    Great place to work

    May 25, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture where everyone is valuable

    Cons

    Don’t pay as highly as some competitors

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  9. 5.0
    Former Employee, more than 1 year

    I loved working for Delta Air Lines

    Apr 2, 2021 - Customer Service Representative - Ready Reserve in Jacksonville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This company has an amazing culture

    Cons

    Very little opportunity for growth for ready reserves

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  10. 5.0
    Current Employee

    Greatest Airline!

    Apr 18, 2021 - Customer Service Representative in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Travel, people, ever changing environment, job opportunities, Airline knowledge

    Cons

    I love the Airline industry no cons!

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