Delta Air Lines Reviews | Glassdoor

Delta Air Lines Reviews

Updated October 18, 2017
317 reviews

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3.0
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317 Employee Reviews

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Pros
Cons
  • Lack of work-life balance; high pressure (in 41 reviews)

  • I would like to apply back for a full-time job (in 84 reviews)

More Pros and Cons

  1. "Airport customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Delta Air Lines full-time

    Pros

    Flight benefits 401k medical benefits

    Cons

    Too many favoritism. You basically have to kiss butt in order to get a better gate.


  2. "breif review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Delta Air Lines full-time

    Pros

    Time flies by when you're working, a lot of opportunities for over time, and career growth

    Cons

    Work load can be exptremely heavy

  3. "Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Architect in Minneapolis, MN
    Former Employee - Systems Architect in Minneapolis, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Delta Air Lines full-time (More than a year)

    Pros

    IT folks in the trenches are dedicated and easy to work with.

    Cons

    IT needs to decide what SDLC method/process they want to follow and then do that.

    Advice to Management

    Tighten up your processes. If they take to long or don't work very well - change them. However, not having any causes to much "redo" and missed requirements


  4. "Don't work in Reservations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Ticketing Specialist
    Current Employee - Global Ticketing Specialist
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines full-time (Less than a year)

    Pros

    Good pay and benefits. The benefits used to be better but compared to most companies they are still good. Flight benefits are great, but our flights are always full so it can be hard to get on, which is great for our profit sharing!

    Cons

    I work in Reservations, specifically Global Ticketing Support which was created as a support area for front lines sales agents and to assist the airport. We pretty much have to do everything since management cannot be bothered to train anyone properly and the technology provided employees to do our job is terrible. Slow outdated computers and a passenger booking system that freezes constantly. You are micromanaged down to the second of how you use your time and given a bunch of crap metrics to meet which can easily be manipulated by less scrupulous employees. Management in Reservations is atrocious from the top down. No innovation only people trying to promote themselves so they don't have to take a phone call.

    Advice to Management

    Quit adding Joint Venture partners without a plan to intregate their culture and products into the Delta business model. Everyone outside of Res seems to love their job so I guess keep up all the good work in those areas. Get some management in Reservations who have good ideas and respect the people on their teams.


  5. "This is a lifestyle not a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines full-time

    Pros

    You can move your schedule around and travel for free.

    Cons

    Very long hours, job is hard on your body, and your schedule can change at anytime based on weather or mechanical.


  6. "Air travel business is tough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Delta Air Lines full-time (More than 5 years)

    Pros

    Great benefits, company gives out bonuses. Encourage growth in job performance.

    Cons

    High stress and bar set to high for some agents. Revenue and time management are killers. Micromanage agents and expect 100% performance and high productivity. Travel benefits aren't really great anymore due to high load factors and standby space is often non-existent.

    Advice to Management

    Be more involved with agent moral.


  7. "delta"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines full-time

    Pros

    its okay. nothing too special

    Cons

    alot of headaches you have to deal with

    Advice to Management

    too much favoritism some of you have to be more fair and honest with your employees. the ones that deserve to move up should not be held down because your want your favorites to take the positions

  8. "not consistent with policies"

    StarStarStarStarStar
    Current Employee - Line AMT
    Current Employee - Line AMT

    I have been working at Delta Air Lines (More than 10 years)

    Pros

    profit sharing and 401k matching

    Cons

    Unfair lunch policy. Line amt's used to have paid lunch because we don't get scheduled lunch periods, we eat when we can. Some day's 5 min, other days 1 hr, other days, no lunch at all. However, when Delta decided mandate a 30 minute unpaid lunch, built into the schedule, not all stations had to follow this new unfair policy due to state laws making it illegal. So, Delta claims to care about their people but tech ops is often the runt. Our dept hardly ever get reward points or the chairman's club nomination. These programs are for "in flight". This lunch thing is a major issue and has been brought up several times but nobody cares.

    Advice to Management

    Treat amt's like people and equal to pilots to get special treatment. The pilots have special scholarship programs for their kids, like they don't make enough money. Meanwhile amt's in high cost of living places can't afford to further their own education and struggle to pay for their kids education. Realize cost of living does effect families in high cost of living station. Not everywhere is as cheap as ATL.


  9. "Always changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Health Coverage is nice and travel benefits.

    Cons

    Always changing the employment model.


  10. "Transparency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Delta Air Lines part-time

    Pros

    Knowledgeable, experience, can do spirit spirit attitude.

    Cons

    Too, focus on metrics ie on time departure vs safety. Overwork, under staff at times, not enough training.

    Advice to Management

    Lead by examples rather that e-mails. Pro-actively observe personnel that exemplifies "rules of the road," principles. Acknowledge with more than pens,pins, perhaps dinner, entertainment ie movies, hotel stay....


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