Delta Air Lines Reviews | Glassdoor

Delta Air Lines Reviews

Updated April 24, 2017
515 reviews

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4.0
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Delta Air Lines CEO Ed Bastian
Ed Bastian
68 Ratings

515 Employee Reviews

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Pros
Cons
  • You have to be a certain kind of person to be able to develop a work/ life balance that works for you (in 37 reviews)

  • It's hard to transition from a co-op to a full time positions (in 75 reviews)

More Pros and Cons

  1. Helpful (2)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent (CSA) in New York, NY
    Current Employee - Customer Service Agent (CSA) in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines full-time (More than 5 years)

    Pros

    Open culture; nice "Delta family" environment no matter where you go. Employees are empowered to do what's right for the customer (they walk the talk). Good schedule flexibility. Despite leading a global company, our leaders know many individual employees by name. Appreciation for working through irregular operations is always recognized. Leaders lead by behavior - they'd give up their seat for a customer or clean a plane right beside their employees.

    Cons

    Need to better align right talent with right positions/limited mobility; but corporate management is great at listening and considering change, believe they're working on this. Supervisors at local level should be more than operational leaders when managing staff.

    Advice to Management

    Keep up the good work. It's a tough industry.


  2. "Reservations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Advisor/Lead in Tampa, FL
    Current Employee - Brand Advisor/Lead in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines full-time (More than 3 years)

    Pros

    Flight and medical benefits as well as ability to adjust shift with coworkers fairly easily.

    Cons

    Almost everything is done based on seniority in regards to time off and shifts.
    If you have low seniority you will be working nights and weekends until enough new people come in to improve your options.
    Management varies office to office but the heads of the department are a disappointment.
    The pay starts off low and is structured meaning that you are rewarded the same whether you are doing amazing or barely satisfactory, giving hardly any incentive to push yourself.

    Advice to Management

    Get a better VP for reservations, someone that truly cares and doesn't attempt to embarrass and tease others when they are wrong or make a mistake.


  3. "We are family! Delta Airlines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Miami, FL
    Current Employee - Customer Service Agent in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines part-time (More than 3 years)

    Pros

    Delta Airline is a cultured, caring, family feel environment. Everyone cares for one another and treat each other with dignity and respect. The pay is great and the atmosphere is fun.

    Cons

    The advancement in the company needs to increase.


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  5. "Aircraft Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Maintenance Technician in Saint Paul, MN
    Current Employee - Aircraft Maintenance Technician in Saint Paul, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines full-time (More than 10 years)

    Pros

    Delta shares the financial rewards in being a profitable company with all of its employees not just the executive team!

    Cons

    At times management prefers to continue with their mistakes rather than correct them.

    Advice to Management

    If you do not take the time now in correcting something that is wrong, when will you?


  6. "i dont understand"

    Star Star Star Star Star
    Current Employee - Flight Attendant in Saint Paul, MN
    Current Employee - Flight Attendant in Saint Paul, MN

    I have been working at Delta Air Lines full-time (More than 10 years)

    Pros

    Delta is a great work enviroment

    Cons

    Bidding for my schedule can be difficult


  7. "Sr. Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends

    I worked at Delta Air Lines full-time (More than 10 years)

    Pros

    Family environment, travel benefits, and compensation

    Cons

    Opportunity for advancement and educational reimbursement

    Advice to Management

    Create a culture where one's work is of value


  8. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY
    Former Employee - Customer Service Representative in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Delta Air Lines full-time (More than a year)

    Pros

    Great flight benefits and 401K very flexible schedule.

    Cons

    The pay isn't too good and dealing with customers and wear you off.

    Advice to Management

    Support your people more and work on more competitive wages.


  9. "Flight Attendant Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in New York, NY
    Current Employee - Flight Attendant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines full-time (More than a year)

    Pros

    Travel benefits, schedule flexibility

    Cons

    Lack of room for growth and development


  10. "Great Culture Bad Technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Industrial Engineer Coop in Atlanta, GA
    Current Intern - Industrial Engineer Coop in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines as an intern (More than a year)

    Pros

    Delta has a great company culture

    Cons

    Delta is has outdated technology/processes for various systems


  11. Helpful (1)

    "Part Time Ramp Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent - Ready Reserve in Salt Lake City, UT
    Current Employee - Ramp Agent - Ready Reserve in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines part-time (More than 5 years)

    Pros

    Love my job. It has great flight benefits and flexibility

    Cons

    Pay is decent for part time, but I work there for the flight benefits so it's worth it to me.


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