Delta Air Lines Reviews | Glassdoor

Delta Air Lines Reviews

Updated July 24, 2017
535 reviews

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Pros
Cons
  • The commercial side of the business greatly lacks work/life balance (in 38 reviews)

  • It's hard to transition from a co-op to a full time positions (in 78 reviews)

More Pros and Cons

  1. "Entry Level Professional"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines full-time

    Pros

    The flight benefits are nice.

    Cons

    Difficult to advance career wise.


  2. "Best of the Big 3 US Carriers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Minneapolis, MN
    Current Employee - Flight Attendant in Minneapolis, MN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Delta Air Lines full-time (More than a year)

    Pros

    Competitive Flight Attendant Pay Scale, Generous 401K Match, Great Layover Hotels, Affordable and Plentiful Options for Base Cities, Consistent Flight Attendant Hiring Offering "Seniority", The Best Scheduling Flexibility Out of All Airlines.

    Cons

    Work Rules are Some of the Worst in the Industry (15 Hour Duty Day, Long Sits, Flown Into Off Days), Technology is Outdated, Crew Scheduling is Inconsistent, Base Cultures Vary and Can Make Work Group Not Feel Like a "Team", Inconsistent Manager Interactions/Directives, Sometimes Can Feel like a Battle Between IFS/ACS to Get Flights Out on Time Versus a "Team" Approach Depending on the Station.

    Advice to Management

    The Airlines Have All Become so Large Many of These Issues are Unavoidable. However, Continue the Push for Consistency and Spread Capacity Throughout All Hubs, Not Just ATL.

  3. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Systems Engineer in Hapeville, GA
    Former Contractor - Senior Systems Engineer in Hapeville, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Delta Air Lines as a contractor (More than a year)

    Pros

    Good people, good technology, decent work life balance

    Cons

    Terrible management, no direction. No vision on future and n othought process.

    Advice to Management

    Learn and be willing to accept mistakes.


  4. "Baggage handler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines part-time

    Pros

    Was call for face to face interview

    Cons

    The process seems very long .


  5. "fun"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines full-time

    Pros

    Airlines are fun to work, Travel, Excitement

    Cons

    Union mentality, overall pay, government intervention


  6. "Reservations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Advisor/Lead in Tampa, FL
    Current Employee - Brand Advisor/Lead in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines full-time (More than 3 years)

    Pros

    Flight and medical benefits as well as ability to adjust shift with coworkers fairly easily.

    Cons

    Almost everything is done based on seniority in regards to time off and shifts.
    If you have low seniority you will be working nights and weekends until enough new people come in to improve your options.
    Management varies office to office but the heads of the department are a disappointment.
    The pay starts off low and is structured meaning that you are rewarded the same whether you are doing amazing or barely satisfactory, giving hardly any incentive to push yourself.

    Advice to Management

    Get a better VP for reservations, someone that truly cares and doesn't attempt to embarrass and tease others when they are wrong or make a mistake.


  7. Helpful (2)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent (CSA) in New York, NY
    Current Employee - Customer Service Agent (CSA) in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Air Lines full-time (More than 5 years)

    Pros

    Open culture; nice "Delta family" environment no matter where you go. Employees are empowered to do what's right for the customer (they walk the talk). Good schedule flexibility. Despite leading a global company, our leaders know many individual employees by name. Appreciation for working through irregular operations is always recognized. Leaders lead by behavior - they'd give up their seat for a customer or clean a plane right beside their employees.

    Cons

    Need to better align right talent with right positions/limited mobility; but corporate management is great at listening and considering change, believe they're working on this. Supervisors at local level should be more than operational leaders when managing staff.

    Advice to Management

    Keep up the good work. It's a tough industry.

  8. "FA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Treats employees with respect without a union

    Cons

    They don't have a union


  9. "Training Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Delta Air Lines full-time

    Pros

    The saalary commensurates with experience.

    Cons

    There are a lot of prior military people so it's quite rigid and militant.


  10. "ramp"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Delta Air Lines part-time

    Pros

    flight benefits for immediate fam

    Cons

    long hiring process that can take months and they never really keep you updated. sitting duck

    Advice to Management

    benefits for ready reserve


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