Delta Air Lines Employee Reviews about "management"
83% would recommend to a friend
(908 total reviews)
87% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great benefits and the on reserve life is only 6 days a week which is better than any other airline." (in 836 reviews)
- "Great flight benefits at major air line that strives to be and is the best." (in 744 reviews)
- "Flexibility and travel good pay later on" (in 303 reviews)
- "Great travel benefits and very accommodating company in regards to hearing how to improve the operation" (in 298 reviews)
- "Great people and very passionate" (in 293 reviews)
- "Management is horrible and has bad tactics." (in 229 reviews)
- "Long hours and the necessity to stand on long flights get to be a killer after a while." (in 140 reviews)
- "No work life balance in small stations" (in 96 reviews)
- "Low salary and need more benefits" (in 66 reviews)
- "Your work can be interesting and amazingly fulfilling unless you end up with a bad manager." (in 55 reviews)
Ratings by Demographics
This rating reflects the overall rating of Delta Air Lines and is not affected by filters.
Found 908 of over 7K reviews
Updated Dec 6, 2023
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Reviews about "management"Return to all Reviews
- 4.0Jun 2, 2022Anonymous EmployeeFormer Employee, more than 1 yearAtlanta, GA
Interesting work and a good cafeteria.
Management typically looks at all projects every 3 months and cuts the projects that are least profitable to the Airline.
- 1.0Apr 30, 2022Cargo AgentCurrent Employee, less than 1 yearAtlanta, GA
Flights - If you learn the system due to heavy flight loads.
Cargo management is HORRIBLE! Cargo is very heavy in management and they do not know how to run an operation. nor do they know how to treat people.. Truly amazed from when I started to now. Two weeks of inadequate training on a computer then you are put on the job and say -go- in a huge warehouse. There are always problems then blame the employees when there are problems instead of coaching and reinforcing knowledge after bad training sessions. Cargo is lost, misplaced or damaged by forklifts. Unbelievable! Originally was able to transfer after 6 months, but in April '22 Delta changed policy you must wait a year (job offers retracted, interviews cancelled) which is very poor taste to employees hired over old policy.. No memo announcement or anything! Wishing I never took the job and not sure if I can endure a few months to get a year. High turnover rate 2021-22. Pay is good after about 5-10 yrs. Beginning pay is not great.1
- 3.0Feb 25, 2019Ramp AgentCurrent Employee, more than 1 yearAtlanta, GA
Delta is a great company to work for, the flight benefits and pay are amazing.
They work you to the bone. It seems like there are ton of employees but we are always short for some reason. Flying is great but standby sucks because you can get stuck if the flight is bad. Upper management is hard to get in touch with and the schedule are not flexible. Favoritism is big here as well.3
- 5.0Oct 28, 2017Senior Business AnalystCurrent Contractor, more than 1 yearAtlanta, GA
Delta really has a great leadership and management team that is tuned to the changing modern world. Its top leadership really understands people are the most important assets of an organization and thus, genuinely cares about its employees. In sum Delta is one of the few remaining great old companies of the US and the world that follows the motto 'We care those who care our customers' by heart. Simply a great company to work for!
Delta is a huge company and often it feels, it's not moving as fast as it should. And, partly that is expected. Some of its IT systems are half-a-century old and many of its managers and employees are reluctant to change since they have been here for so long, 20+ years! I had put forth a new idea but it has not made headway so far! I reached out to several managers but haven't had an audience for it. Still, the new leadership with new CEO and CIO are hell-bent on changing this! It will take time though.
- 3.0May 23, 2022Airport Customer Service AgentFormer Employee, more than 5 years
Delta management is open and willing to help you with your personal or professional issues. But at the station level, it might be more difficult. Many times employees address their concerns directly to corporate.
People with no management skills can become a manager at Delta.
- 2.0Jun 5, 2014Senior Revenue Management AnalystFormer Employee, more than 1 yearAtlanta, GA
Good work/life balance in the corporate office which helped balance having a young child, flight benefits, personal time/vacation time is pretty good, airlines are fun and interesting places to work, they are doing better profitability-wise then the other airlines and are making smart customer/technology/profitability decisions for the future.
Delta promotes extremely slow and it is too seniority based instead of merit based. If everyone would be on this slow track, it would be one thing, but I am mostly leaving because of their MBA associate program. They give higher pay to MBA associates who come straight out of MBA programs. After a 2 year rotation, these MBA associates are given manager/supervisor roles. I graduated from a MBA program I did part time while working at Delta. I came to Delta with numerous years of previous airline experience including experience working in a supervisory role. After I worked 2 years at Delta and graduated with my MBA, I was not given the same opportunity or pay as the MBA associate program and could not be in a similar program because I was not hired through this MBA program's process. I was told by other employees I would have to leave and come back to receive the same pay as they give external candidates. The MBA associates are favored and given big projects to present to higher level management. Delta does not pay to retain. I felt chased away. As a working mother, I went to an upper-level woman manager for advice and she advised me that it is ok to stay in the same position in order to be a mom and not to worry about others that were moving up faster than I was. I ended up taking a job offer that had a better upward projection for me. If I had taken her advice, I would still be at an entry level position instead of having a successful career as a working mother. Additionally, they had a forum for parents where one director told us how she made being a working mother work by having a nanny, something most of their employees could not afford. I felt that the upper-level management is manipulative. My mentors told me I was high-potential but did not take any actual action to show it or to retain me. They were just trying to string me along and do what was best for them. Also, their interview process is horrible. I went into an internal interview where they did not know who I was and said they didn't look at my resume before I came. They didn't notify me for months whether I got the job and I found out when it was announced that another coworker got the position in a meeting. I was asked not to talk about my previous airline experience before Delta in an internal interview.9
- 3.0Sep 8, 2014Baggage HandlerFormer Employee, more than 1 yearWashington, DC
Travel benefits are amazing, you can travel the world if you take advantage.
Low pay and the amount of hours don't allow you to really travel! The management some can be really butt holes and they will not listen to employees!3
- 3.0May 17, 2016Ramp AgentFormer EmployeeLos Angeles, CA
Flying for free anywhere in the world Delta fly's along with a spouse or domestic partner and kids up to the age of 25. Flexible hours and able to swap with any other employee.
Management is no help and they only see you when you have done something wrong.2
- 4.0Sep 13, 2012Forecast AnalystFormer Employee, more than 3 yearsAtlanta, GA
The organization is made up of incredible people. It's a very well run company and management was very intuned to the needs of their staff (at least in my department). Can't beat the opportunity to travel and see the world for free and the ability to get involved in volunteer work in the local and international communities. Countless opportunities to swtich jobs and try something new. In my short period there, I held two completely different jobs and loved that it was even possible.
It's a voaltile industry and you really feel the impact of speculative oil prices...it trickels ALL the way down. It's almost impossible to increase your pay in a substantial way, unless you leave and return (my manager told me that flat out).
- 1.0Feb 1, 2015Customer Service Agent (CSA)Former Employee, more than 5 yearsNew York, NY
I got to see the world paying just the taxes for flights. I met a lot of nice people working 5 years for the company. If you are working in a large department, you can swap and get any days off you need. If you work in a small department like I had, it becomes rather difficult to get days off.
A lot of ghetto people work for Delta. These people will be your colleagues. Many people from my training class were suspended or terminated because of their attitudes and behaviors. Again, it's the crowd you are working with in customer service. Performance leaders are clueless and do not promote based on experience and education. Delta claims that they care about helping those who are advancing themselves. However, it is based on who you know. I pursued my master's degree while at Delta and was given a hard time to even get a day off for my graduation in my department. I was told I go to the university of Delta and my schoolwork comes second. This was by a lead agent no less. Once complaining to the manager, nothing was resolved. Lower management is very resentful over those who get advanced degrees and then leave Delta to pursue a real career. The pay is awful and they claim it's industry standard. It is not. Southwest workers make more and Jet blue workers top out faster. It will take you ten years to go from 12 dollars to 20 dollars as a csa. Also, holidays are hit or miss. Either you get lucky and your bid coincides with the day off or you will not be seeing your family on the holidays until you accumulate 3 to 4 years seniority more years for closed departments. All in all, Delta was what I needed to get through college. I loved Delta but the same was not reciprocated with the management they place in charge. Don't get stuck as a csa for life, move around a lot or use the position as a way to get through college and your advanced degree. Also, the CEO is on a board for united Healthcare. However, your insurance that you get if you are full time is overpriced and not worth it.12