Delta Dental Plans Association Reviews | Glassdoor

Delta Dental Plans Association Reviews

Updated October 16, 2017
358 reviews

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358 Employee Reviews

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Pros
  • great benefits and vacation time accrual (in 43 reviews)

  • good benefits positive working environment room for advancement opportunity to learn new things and to gain good experience (in 31 reviews)

Cons
  • Not enough support from upper management (in 21 reviews)

  • 6 months out of the year there is no work life balance (in 10 reviews)

More Pros and Cons

  1. "Commercial Operations - Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Claims Specialist in Rancho Cordova, CA
    Former Employee - Management Claims Specialist in Rancho Cordova, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Delta Dental Plans Association full-time (More than 10 years)

    Pros

    Great medical and dental benefits

    Cons

    Layoffs happen often. Its not a company to work at for the long term.
    Low salary and when it increases a layoff is soon to happen.
    Lack of accountability, communication and knowledge by upper management when it comes to inventory, processing and moral.

    Advice to Management

    Be honest on any layoff situations. Employees with high performance appraisals were laid off when they came from double income households. Upper female management used their hearts instead of their minds when making layoff decision. Communication needs to improve. CEO lectures on accountability but his upper management has very little. Many upper management positions lack leadership. It seems the word is out on this company layoffs or too high , work is sent out of country to do done, union lacks accountability and is too demanding.
    High turnover on directors and VP positions.
    Very little opportunity for advancement. Attendance is a huge problem with the union and those management not on the clock. This use to be a great company back in the 90's.


  2. Helpful (2)

    "Customer service sucks!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CDH Processor in Wichita, KS
    Current Employee - CDH Processor in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Delta Dental Plans Association full-time (More than 3 years)

    Pros

    Benefits are really good. 401k matching up to 6%, free vision and dental insurance. Yearly bonus and raise if you meet the company's numbers.

    Cons

    100+ phone calls a day. Most calls are angry, you get yelled at, cussed at and hung up on a lot.

    Advice to Management

    Back up customer service reps. Actually help take calls and do the work. Be a team player. Don't have favorite employee. Don't promote lazy team leads because they're your friend of 10 years.

  3. "Delta Dental"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cerritos, CA
    Current Employee - Anonymous Employee in Cerritos, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Delta Dental Plans Association full-time (More than a year)

    Pros

    All of the people in the IT department are really sharp.

    Cons

    We are under going changes in management.

    Advice to Management

    The people are our number one asset, don't get caught up in bottom line numbers and overlook the power of the people.


  4. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Development Manager in San Francisco, CA
    Current Employee - Applications Development Manager in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Delta Dental Plans Association full-time (More than 3 years)

    Pros

    They take care of their employees.
    Lots of opportunities to grow.
    If you are a self starter and motivated this is the place for you.
    Excellent pay, performance bonus and benefits.
    401k benefits blows away anyone in the valley including the likes of Google, Apple, etc.

    Cons

    With any large organization there is bureaucracy and politics.
    Work life balance is a challenge. However the company off late is addressing these issues.
    No Stock Options as it is a non-profit. However this is addressed by incentives. For some people Cash in hand is better than paper.

    Advice to Management

    Listen at all levels. There is humongous potential for us. Lets be creative and lets innovate in the healthcare space.


  5. "Supervisor Sales Shared Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Alpharetta, GA
    Current Employee - Supervisor in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Dental Plans Association full-time (More than a year)

    Pros

    Delta dental has wonderful benefits, and many opportunities to move up in the organization.

    Cons

    6 months out of the year there is no work life balance.

    Advice to Management

    Strive to hear your employees.


  6. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Delta Dental Plans Association full-time

    Pros

    Great benefits and nice people

    Cons

    Long hours and pay could be better

    Advice to Management

    Pay more


  7. Helpful (1)

    "Solid Company but stuck in old ways"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuarial in San Francisco, CA
    Current Employee - Actuarial in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Delta Dental Plans Association full-time (More than 5 years)

    Pros

    Some very kind people, excellent benefits, low stress, very successful company with good bonus.

    Cons

    Very stuck in doing things the way they always have. IT is very incompetent which slows down all other departments. Pay is not good if you live in the Bay Area.

    Advice to Management

    You talk about the need for collaboration and communication but then we see the VPs all bickering and holding onto information like it's life.

  8. "Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internal Auditor in Okemos, MI
    Current Employee - Internal Auditor in Okemos, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Delta Dental Plans Association full-time (More than 5 years)

    Pros

    The landscaping is nice and security is a great team. Sometimes it's sunny when you pull in the drive. Leaving daily is nice as well.

    Cons

    The worst job I've ever worked. Very traditional culture. Management has no clue what they are doing. It's top down. Very cliquish high school favoritism and cowardly unprofessionalism will drive this company under fast. Very "good ol boy" traditional culture that they tried to kill but still lack diversity at the top and in HR (all Caucasian). HR needs an overhaul because employees are afraid to express their strife for fear of retaliation, and HR is in on it too. They are not forward thinking when it comes to forging an environment that encourages productivity.

    Egos are huge here, and throwing money at problems is not the way to prevent future occurrences. Two to three outages a day is ridiculous. Change can't happen until bad seeds are plucked out, other ideas considered, adequate training happens and policies and processes revisited and updated.

    Advice to Management

    Stop treating employees like garbage because you're in power. Otherwise none, because they aren't open, and sit there waiting on bonuses. Eventually you'll be out of money.


  9. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Delta Dental Plans Association full-time (More than 3 years)

    Pros

    Great but outdated benefits
    Nice people

    Cons

    No commuter benefits or unlimited PTO


  10. "Professional Relations Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Relations Representative in Seattle, WA
    Current Employee - Professional Relations Representative in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Delta Dental Plans Association full-time (More than 5 years)

    Pros

    Benefits, good environment, actively seeking new and innovative ways to keep up with top-notch companies, generous paid time off

    Cons

    Pays at the lower end of the salary scale for roles.

    Advice to Management

    Higher pay


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