Delta Dental of California Reviews | Glassdoor

Delta Dental of California Reviews

Updated March 22, 2017
97 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Anthony S. Barth
8 Ratings

97 Employee Reviews

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Pros
  • Great benefits and 401k matching (in 11 reviews)

  • The company offers a competitive salary and good benefits (in 8 reviews)

Cons
  • Not enough support from upper management (in 10 reviews)

  • Work/Life balance initiatives are still not in place (in 5 reviews)

More Pros and Cons

  1. "Good company, iffy management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative I in Mechanicsburg, PA
    Former Employee - Customer Service Representative I in Mechanicsburg, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Delta Dental of California full-time (More than 3 years)

    Pros

    Pay, benefits and union. Short term and long term disability benefits are awesome. Dental coverage covers everything and a decent 2,000 yr max. Sick time, vacation time, unscheduled vacation, doctor time and birthday holiday is nice!

    Cons

    Management. Getting different answers from each supervisor. Unless you've been there a couple years, don't expect any time off on Monday's or Friday's during the summer. Vacation was based on seniority. As it should be.
    Typical day consists up a min of 70 calls. Typically back to back with no time between calls. Open enrollment time, they sometimes black out taking anytime off. January you're not allowed off at all.

    Advice to Management

    Management should all be retrained after a while and be more on board with current policy. Each manager would give different answers. After a while we all started noted which manager gave an answer to a question incase we gave wrong information.


  2. "OK company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    I have been working at Delta Dental of California full-time (More than 3 years)

    Pros

    The benefits and vacation are great.

    Cons

    Typical issues for a company this size.


  3. "Great employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Delta Dental of California full-time

    Pros

    Great wages and paid benefits

    Cons

    Not enough communication or training


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good company, but growing faster than its current infrastructure can sustain."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructional Designer in Alpharetta, GA
    Former Employee - Instructional Designer in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Delta Dental of California full-time (Less than a year)

    Pros

    Good time off policy. 12 days to start. Days roll over yearly. Good medical, dental, 401k.

    Cons

    Delta Dental experienced exponential growth due to ACA. If the current administration is successful in gutting ACA, opportunities for non-profits like Delta Dental may be in jeopardy.

    Advice to Management

    If you continue to grow at the pace that I witnessed while there, realize that many of your mid level managers are not equipped for this type of rapid growth, I witnessed many who were little more than glorified call center supervisors. Their lack of understanding of the company's strategic direction, is a problem. Hourly workers often have no idea how their work impacts the rest of the organization, and middle management is not incentivized to do much more than enter data and make sure that their associates do the same.


  6. "Billing Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Delta Dental of California full-time

    Pros

    Insurance, Bonus, 401 K, Retirement Compensation, Vacation

    Cons

    Management is hired from the outside and not very helpful.

    Advice to Management

    Promote from within


  7. "Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Delta Dental of California full-time

    Pros

    The benefits are very good.

    Cons

    The management, pay and workload are horrible.


  8. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North Sherman Way, CA
    Former Employee - Anonymous Employee in North Sherman Way, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Delta Dental of California full-time (Less than a year)

    Pros

    Health care, pay, and friendly employees

    Cons

    Lack of organization, company policy and knowledge withing management. Poor training habits and lacked the ability to stay ahead of issues effecting its employees and customers.

    Advice to Management

    Work on training, training is the key to success. As well as be proactive rather than reactive.


  9. "Customer Service Rep ll"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The pay is great and they allow you to grow within the company

    Cons

    Really busy during open enrollment


  10. "Great company - Great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Delta Dental of California full-time (More than 3 years)

    Pros

    Extensive training available for management staff. Great medical and dental benefits.

    Cons

    A lot of decisions from upper management are based on clouded emotions rather than analytical data, and/or the ability/skill set of an employee.

    Advice to Management

    Implement a development program for lower level employee's to be able to growth and become valuable assets to the enterprise. Also, focus a bit more on the training aspect of the enterprise, as a lot of non management staff do not receive full training but more of a "touch basis" on the product.


  11. "Delta Dental of CA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High pay and employees are appreciated. Company is honest and I really enjoy working here.

    Cons

    Only part-time positions available - minimal room for growth.



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