Delta Hotels Reviews | Glassdoor

Delta Hotels Reviews

Updated June 18, 2017
84 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
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Kenneth M. Greene
20 Ratings

84 Employee Reviews

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Pros
Cons
  • Work life balance can be hard to achieve at times (in 4 reviews)

  • Hypocrisy from upper management (in 4 reviews)

More Pros and Cons

  1. "Now owned by Marriott"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook

    I have been working at Delta Hotels (More than a year)

    Pros

    Delta Hotels is a GREAT company to work for. Culture, benefits, travel perks. Now that we are a part of Marriott there are many career opportunities.

    Cons

    The uncertainty of where the brand will go. There is still job security tho.

    Advice to Management

    Keep doing what you are doing. I love working for the company


  2. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The staff is very friendly and the feeling of team is definitely there! The staff room is great and was always happy when i was there!

    Cons

    Not really cons per say but the atmosphere is a very corporate structure. Top down and there seem to be little room for growth. But keep at it.

    Advice to Management

    Keep doing what youre doing, the team seems like a great place to work. I would keep doing what i was doing and keep growing.


  3. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Get to meet lots of different people every day. Fellow employees are like family. Some guests will give you cash tips.

    Cons

    Shift work with early and late hours at times.


  4. Helpful (1)

    "Its good for a part time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Delta Hotels part-time

    Pros

    Great Pay, lots of staff

    Cons

    Staff seem stressed all the time, no one knows all the brand standards because it keeps changing and not everyone is informed.

    Advice to Management

    Have meetings once a month with ALL staff to discuss what they would like to see change/ do/ achieve for the next month. ALSO meetings with ALL staff about new brand standard changes, therefore no one is left behind and a lot less errors will be made.


  5. "Reservation Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    You get to meet awesome people and get discounts on hotels rooms.

    Cons

    Dealing with difficult guests. Busy call centre lots of calls.


  6. Helpful (1)

    "Guest service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Supervisor in Charlottetown, PE (Canada)
    Former Employee - Guest Service Supervisor in Charlottetown, PE (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Delta Hotels full-time (More than 3 years)

    Pros

    Not many. This may be a good job for someone who is only interested in a year s work as a brief stop. There are some great people who are working with Delta and it was nice to meet them. The insurance benefits you can buy are good if you can afford them. One star for the good staff you will work with.

    Cons

    very poorly managed. The upper management recruits supervisors & staff who are dependant on them-ability doesn't seem to be a priority. If you are "in" with a manager you are protected if not you will be blamed for anything which goes wrong. The hotel is the upper managers oyster. They spend most of their time cutting back on staffing levels & adding to staffs workload while they pile in to the trough running up "entertainment expenses for them selves . Most staff are afraid of being fired & are encouraged to run to managers with gossip about other staff. The operation is run like a junior high school popularity contest. A toxic environment The culture & values they have are not practiced.. Management's strategy is to write up as many staff as possible to keep a revolving employment door of fired & hired staff.

    Advice to Management

    Head office needs to cull many of their managers.


  7. "Outlets Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Delta Hotels full-time (More than a year)

    Pros

    - access to fitness facilities
    - industry discounts
    - competitive benefits
    - great team environment
    - annual wage increases
    - sick pay
    - vacation days
    - great room rates at hotels around the world

    Cons

    - low wages
    - only 20% off on Food and Beverage (other places offer 40 or 50%)
    - rates for other hotels has risen
    - poor cafeteria food

    Advice to Management

    More focus on better hiring practices and not being afraid to let people go while in a probation period. Stronger presence and work ethic. More employee engagement.


  8. "Banquet Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Winnipeg, MB (Canada)
    Current Employee - Anonymous Employee in Winnipeg, MB (Canada)
    Recommends

    Pros

    Great team, good management, fun atmosphere

    Cons

    No events going on = no shifts. Sometimes 2 weeks without work.


  9. "Hotel Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel Manager in Calgary, AB (Canada)
    Current Employee - Hotel Manager in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Delta Hotels (More than 10 years)

    Pros

    Great people and processes, every day is different and challenging.

    Cons

    fast paced, demanding guests, must always stay competitive.

    Advice to Management

    Keep renovating


  10. Helpful (1)

    "Strange place since the Marriott takeover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Victoria, BC (Canada)
    Current Employee - Anonymous Employee in Victoria, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Delta Hotels full-time (More than 5 years)

    Pros

    Pay is good for management positions. Pay is massively important obviously so that's why the 2/5 stars.

    Cons

    I can only speak for the property I'm at, but it is shameful how they treat their employees. Everything is about pushing them harder and harder to increase revenue. Zero consultation with employees about their concerns or opinions. The guests are treated like cattle and it's the kind of approach that's helped Airbnb gain the popularity that it has.

    Advice to Management

    Stop screwing up guest service. It's not that complicated. Staff appropriate levels and do a better job of training your staff. Show faith in your staff and don't immediately assume the worst if something isn't done or isn't done correctly. The expectations put on staff are typically unattainable and a source of massive frustration.


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