Deluxe Corporation Reviews in Kansas City, KS | Glassdoor

Deluxe Corporation Kansas City Reviews

3 reviews

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Kansas City, KS

1.5
Star Star Star Star Star
Recommend to a friend
Approve of CEO
Deluxe Corporation CEO Lee J. Schram
Lee J. Schram
2 Ratings

3 Employee Reviews

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Pros
  • Great people, wonderful culture, great work life balance (in 26 reviews)

  • Wonderful employees, good benefits all team players (in 32 reviews)

Cons
  • Only the upper management fares well (in 10 reviews)

  • It is really a good place to work, a good job to get your foot in the door for customer service and troubleshooting (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "Terrible environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Writer in Kansas City, KS
    Former Employee - Content Writer in Kansas City, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Deluxe Corporation full-time (Less than a year)

    Pros

    I didn't enjoy the work, but the people there are really trying to make a terrible environment better. I hope they do it!

    Cons

    Deluxe is really a business first kind of environment, which makes it tough to work there. They focus less on the people and more on their bottom line. Definitely wouldn't recommend working here.

    Advice to Management

    I would definitely focus more on the people working at Deluxe than the business itself. The people make the business, but it's really hard to work in an environment where everyone hates their work and the upper management.


  2. Helpful (2)

    "Terrible Sales Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Kansas City, KS
    Former Employee - Inside Sales Representative in Kansas City, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Deluxe Corporation full-time (Less than a year)

    Pros

    Good training. No cold calling, which was actually a great. If you're there are the right time moving up the ladder could be possible

    Cons

    Management is running this 1billion dollar company to the ground. The sales environment is extremely toxic and reps are always stealing leads from each other. That's nothing new and happens everywhere but the problem is that management seems to not care. They run this sales team the old-school way and will not adapt since the mangers have been there for many years. Salesforce support is also terrible. To finish it off all their marketing not solutions are a joke compared to other companies. Good luck having the designer, web developer, or fulfillment person process the order without any issues. The amount of things that go wrong after the sell is unbelievable so customer retention ( one of the most important factors in sales) is really low.

    Advice to Management

    A toxic sales environment will never allow your department to grow


  3. Helpful (1)

    "Drawn in by a strong Brand name but quickly disappointed by recent changes in the company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, KS
    Former Employee - Anonymous Employee in Kansas City, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Deluxe Corporation full-time (More than 3 years)

    Pros

    Free checks
    Great co-workers
    Cafeteria on-site
    Great PTO structure

    Cons

    Multiple layoffs every year
    Inexperienced supervisors
    Favoritism is rampant unfortunately
    Outsourcing to save money

    Advice to Management

    Go back to checks...you have the brand strength there - you took too big a leap with your small business offerings in the Deluxe name. Get rid of the consultants that don't have the experience to develop your programs. All they do is use bully tactics and outsource everything to cut costs. Nothing works as far as systems go and make team members jobs very difficult. You say the difference is Customer Service - it's not. Select services sold to customers are things that they can do for free!

    If you are going to continue with the small business items, go back to the drawing board. Get real experts in there, utilize the companies you purchased and look at it from the Customer's perspective and offer services that are meaningful to them and their businesses. Deluxe was a great company who cared about it's employees and customers. I wish you future success by remembering how you got there in the first place.



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