Deluxe Corporation Reviews | Glassdoor

Deluxe Corporation Reviews

Updated April 19, 2018
414 reviews

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3.1
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Deluxe Corporation CEO Lee J. Schram
Lee J. Schram
224 Ratings

414 Employee Reviews

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Pros
  • you can maintain work life balance easily (in 28 reviews)

  • Wonderful employees, good benefits all team players (in 36 reviews)

Cons
  • High turnover rate, most employes have less than 2-year tenure (in 10 reviews)

  • Upper management makes changes to call flow without asking reps who actually take calls for input (in 16 reviews)

More Pros and Cons

  1. Helpful (2)

    "Lenexa - a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lenexa, KS
    Current Employee - Anonymous Employee in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deluxe Corporation full-time (More than 10 years)

    Pros

    This place has such a positive vibe and feel. Managers and all employees for that fact have such support for everyone. I know a lot of places say they feel like family - but here it really does! There are so many difference positions and jobs - you can move around and grow, which isn't always the case - I would recommend this company to anyone who likes to work with a growing company!

    Cons

    All I can say is growth has it's challenges and sometimes that means things are changing fast so keeping up can be hard. Pay isn't outstanding, but it also isn't the lowest -

    Advice to Management

    Focus on the people like you have - you can move a business and grow the business quicker with happy and engaged employees like you have done a great job of getting and keeping!


  2. "Solid Place to Develop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deluxe Corporation full-time

    Pros

    Good Leadership, plenty of opportunity to grow

    Cons

    Salary and bonus on the low side

    Advice to Management

    Bring up compensation to market levels

  3. "Only good thing was the PTO package"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Deluxe Corporation full-time

    Pros

    Offered a good PTO/benefit package

    Cons

    Bad management, little regard for employees

    Advice to Management

    Learn to lead


  4. "Don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Deluxe Corporation full-time

    Pros

    Money was good, and that is literally the only reason to work there.

    Cons

    Deluxe is very, very old school in their way of dealing with employees. The benefits are poor compared to other companies in the industry. They run their own insurance so you don't get many of the perks other companies offer because Deluxe decides what to offer and this whatever is cheapest for them. In regards to culture, yikes. They are very much set in their ways of doing everything. If you try to suggest change or attempt to bring a process into this decade, you are either told thanks and then ignored or you are black-balled. They will say they want ideas and innovation, don't be fooled. The HR department is very much there strictly to work on insurance and issue pay. They want no part of changing the culture and they will not support feedback you offer on things you see that could be better. Also, and this is a minor thing but its worth noting, they do not put money into the facility. You will have old telephones from the mid-90s, you will have the tall brown cubes and you will have to beg, borrow and steal to get a second monitor. The bathrooms are disgusting and the employee lounge area is a joke.

    Advice to Management

    I believe there are some people at Deluxe that deserve much better and I sincerely hope leadership gets it turned around sooner than later. Your people deserve better for what they do.


  5. "Stay Away"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Deluxe Corporation full-time

    Pros

    No pros for working for this company

    Cons

    Deluxe has no visible corporate culture. The company operates in silos with little communication between the different areas. You cannot trust your manager or leadership in many of the departments as they are only looking out for themselves. HR is not on your side as an employee and they are only looking out for the best interests of the company. Stay away.

    Advice to Management

    If you don't make large-scale changes to address the toxic culture of this company, you will lose out on the workforce that you will need when your baby boomers all retire.


  6. "Manufacturing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Deluxe Corporation full-time (More than 10 years)

    Pros

    Best thing about it is paid time off

    Cons

    Not much opportunity for advancement

    Advice to Management

    Need to give equal opportunity for advancement.


  7. "Nice people, management very clicky"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in Thorofare, NJ
    Former Employee - Inbound Sales Representative in Thorofare, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Deluxe Corporation full-time (More than a year)

    Pros

    Easy to earn large bonuses. Regular schedules. No weekends. Regular training sessions. Little opportunity for promotion. Great health benefits at fair value. Call center has high turnover. Have to pass a typing and grammar test. Personal work spaces a plus. Christmas card season had the best opportunity to upsell to earn more bonuses.

    Cons

    Very little room to move up. Remote work was not an option. Typical call center rules with point system when calling out.

  8. "Inconsistent, Often-Illogical Business Practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Deluxe Corporation full-time

    Pros

    You work with some very hard-working, dedicated people. Some of the employees make the job worth coming back to, day after day. (But eventually, in the end, you get tired of the nonsense and inconsistencies.)

    Cons

    Little-to-no training - nothing is really described to you in full-detail, so that you understand why you're doing what you're doing. (At least, that's how it was for me.)...Poor/little-to-no communication from department to department - other departments were aware of issues/changes, while other departments were not. (Until they themselves eventually encountered problems.)....Mandatory extra hours for certain departments - even though the employees have already been there for a full shift and are tired....Employees not feeling appreciated- and therefore, low morale...Suggestions/valuable input seems to go through one ear and out the other. Software programs need to be updated and simplified. Orders need to be input into system correctly (and double-checked) by customer service reps - so that incorrect orders are not printed and slow down/create late shipping times...LOTS of turnover!(Reports of some layoffs every year.)

    Advice to Management

    While the customer is important for any business, so are the employees! Without your employees, your customers orders would never get completed and you would not see your earnings. Value and respect your employees - and their input. They are the ones that keep you in business!


  9. Helpful (1)

    "Great company for entry-level, horrible for experienced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Deluxe Corporation full-time (Less than a year)

    Pros

    They salary is decent and benefits are okay.

    Cons

    High turnover rate – This should be the number one red flag to anyone applying. Majority of top talent leaves. The Atlanta office in particular has a hard time with retention.

    Annual layoff purge – Every 4th quarter the company lays off dozens of employees company-wide. It's labeled a "reallocation" of assets, so even if you're a top producing worker your job could be eliminated without notice.

    Poor work environment – The open concept has been proven to be a failure. No different here and it's a very small office. Like an early review mentioned, you will constantly battle people yelling across the room to one another and ping pong games by your desk multiple times a day.

    Poor leadership – Leadership is hands-off/absent until the eleventh hour in majority of situations and projects. They do not grow their employees and insist on "coaching " instead of leading or managing. This isn't a middle school football team, lead! There is also minimal on-boarding and direction on project teams, which automatically sets employees up for failure. Depending on what project team you're on, members will either be receptive to collaboration or they will ignore you.

    Advice to Management

    Develop and collaborate with your employees, and allow them more autonomy. Also, eliminate all the unnecessary middle management roles.


  10. "Great Place to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Deluxe Corporation full-time (More than 3 years)

    Pros

    Great teams, great people. Focused on helping you grow (annual internal conference is awesome perk you don't see anywhere else). Pay is solid, and the bonus is way more than I've ever seen.

    Cons

    With so many acquired companies, things change a lot. Not always a con, but it's not for everybody.


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