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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Poor management and HR, lots of miscommunications" (in 67 reviews)
- "Annual layoffs in certain areas limit the ability to drive success of some projects" (in 30 reviews)
- "I have had 5 different managers for the same position (sometimes for better, sometimes for worse)." (in 30 reviews)
- "Upper management thinks they are amazing but since they took over the reigns the only thing to show is a failing business with no growth in site." (in 21 reviews)
- "The senior leadership tends to lose focus of what is important and senseless processes get in the way of your day to day." (in 18 reviews)
Ratings by Demographics
This rating reflects the overall rating of Deluxe Corporation and is not affected by filters.
Reviews about "manager"Return to all Reviews
- 3.0Jan 28, 2021Graphic DesignerFormer Employee, less than 1 yearMontreal, QC
My manager was nice and so approachable
Location is far Doing the same work every dayDeluxe Corporation Response3y
Thank you for sharing your experience working at Deluxe!
- 2.0Aug 9, 2014Customer Service RepresentativeFormer Employee, more than 8 yearsColorado Springs, CO
They offer very good benefits and generous paid time off. Descent shift options and they don't change your shift without options you may select if you choose too change your work schedule. Management consists of professional and caring people who work hard to manage call center teams. Good people who work hard to help each individual phone rep succeed. Good culture of celebrating diversity, pot lucks, motivating customer service reps with respect and guidance. Good training.
Low starting pay for the expectations. Very difficult to promote for pay raise. Requirements are very challenging to earn monthly bonuses with much restriction on bonus amounts. Majority of phone reps never see a pay grade promotion so they can also increase their bonus amounts. Very high turnover rate as this job requires people who can tolerate the discipline , stress and accountability for low pay. Very micro-managed environment with management closely watching a large number of metrics including average talk time, sales revenue, compliance, break times. This position is good for people who like a very strict, rigid, busy, demanding time at work every single day. Company mandates overtime to often, not every month, but too often overall. Scripted dialogue with customers. Virtually no flexibility or creativity in performing sales. There is very little opportunity for career advancement as a customer service representative. Positions in other departments rarely open and usually just given to people already in admin or supervisor type positions. Also, labor loan opportunities not posted for interviews like in years past. Managers just secretly offer these to either their 'pets' or people they like the best. Management can be blind to some employees potential/ability past the phone rep position. Little incentive for new employees to stay with this company when they realize that hourly pay and potential bonuses too low for this companys high expectations.6
- 4.0Sep 8, 2021Customer Service RepresentativeFormer Employee, less than 1 year
I loved working here. I went through some rough life events during my time here and my managers went above and beyond to make sure I was ok. My direct manager was overall just a genuine human being.
The job was tedious, at times just frustrating, but that's what I had signed up for. It was difficult to hit the percentage stat requirements to make your bonus, especially when most of your call is scripted. Often the advertisements felt like they were made to prevent sales from hitting commissions or bonuses.1
- 1.0Jun 8, 2018Anonymous EmployeeCurrent Employee
It looks decent on a resume.
The amount of gossip that goes on at Deluxe makes you feel like you are in high school again. The executive team is awful and sets a terrible example for the rest of the managers. Most of the managers lead with their emotions and feelings instead of being professional and making professional decisions. Maybe the company will have a nice turn around when the new CEO steps in.8
- 3.0Jun 10, 2010Anonymous EmployeeFormer Employee
Good solid health benefits, decent 401K set-up. On-site department managers for the most part were helpful and encouraging. The people made the division. Shifts banded together to form a cohesive working environment. Time off was earned and some could be carried over to the next year to accumulate.
Upper management had no real feel for the vagaries of the flow of work. They want to force all the newly acquired (in the black) companies into following their old business models that led to them filing for bankruptcy before trying to buy their way out of it. Management tended toward cliques and did not move to integrate the three shifts into working together. There was a feeling of First Shift Clique and Everyone Else. Plant closing announcements were suddenly thrust upon the workers with no warning.
- 1.0Oct 1, 2021Anonymous EmployeeCurrent Employee, more than 3 years
If you look hard enough, there are some smart and driven people.
Terrible work environment. No respect between internal teams. Managers are put to manage teams and don't understand what they actually do on a day-to-day basis and they aren't held accountable to actually learning it. There is zero culture. Decisions from upper management are only made to improve revenue. No accountability for bad work or bad attitudes. Zero formal training or learning. The only time you'll move up is when they dump extra work on you with no additional support or training and then they expect you to be appreciative.7
- 2.0Jun 10, 2015Anonymous EmployeeCurrent EmployeeShoreview, MN
Love the people. Some of the best friends I've ever had I made working here.
I have had 5 different managers for the same position (sometimes for better, sometimes for worse). Despite my tenure my opinion seems to not be of value. If I were someone who was leaving the company or deciding to buy product somewhere else, they would pay through the nose for my opinion, but it's seen as unprofessional to offer an opinion without being asked for one. Top performers in the call center are those who break the rules, then we model the rest of the call center after their assumptive sales tactics. This company is extremely numbers driven, but doesn't seem to analyze what is causing the numbers. Managers don't care if reps cheat the phone system as long as they make the numbers look good. Honesty is one of the company's footholds, but doesn't seem to be genuine. I see a lot of deception from leadership to reps, reps to customers, and any other number of ways you can imagine.4
- 2.0Feb 11, 2020User Experience DesignerFormer Employee, less than 1 yearAtlanta, GA
Good managers and leaders - in the home office. Not in Atlanta
Office politics, managers who don't have any empathy or know how to help/support their team, directors who try and grab power and micromanage smart creatives.4
- 2.0Sep 21, 2017Anonymous EmployeeFormer Employee, more than 8 years
Decent Pay, Good Benefits, Generous Time off and Paid Vacation, Matching 401K. Worked with some very wonderful people, except the one's in the Cons below.
Where do I start....Worked there 9 years. Was severed twice. Needless to say, you were always looking over your shoulder for the axe to fall. And it usually did in... December....Nice huh? Had 5 managers in those 9 years. Each one was more desperate than the last one. Every year we got to go to the National Sales meeting (most times in January, in MN) Oh joy. There they would set out the new Sales Strategy which included more work and stricter Commission guidelines until it was no longer an Individual Commission, but one you would get if the whole group was over quota. So you could work your tail off, but unless the group quota was met, you didn't get squat. As a dying industry, the Managers became more desperate, Micro-Managed hardly describes the level of terrible treatment put upon our group. Apathy? Ha! That would be a good thing! The needle on the morale meter was pinned. My last manager was 'rogue' - brow beating my workmates to the point of tears. HR did nothing. And HR is a whole other story. There is a happy ending to this though. The company severed us all - 25+. But the real cool part is they severed our managers and their manager. How often does that happen!?! I feel bad for those friends that had to move on, but perhaps it was for the better.3
- 2.0Jul 8, 2014Desktop EngineeringFormer Employee, less than 1 yearShoreview, MN
The salary for my position was great, as were the benefits.
I was expected to work a minimum of 55 hours per week, never leave my work post unless I was bringing lunch back, and could never leave the premises to eat lunch with my manager's manager as he would often take 1 1/2 hrs for lunch. After working 60 hours per week, a 1 1/2 hour lunch once a month seems perfectly acceptable!! The manager was a micro manager and did NOT know how to manage people on a team.2