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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Poor management and HR, lots of miscommunications" (in 61 reviews)
- "Annual layoffs in certain areas limit the ability to drive success of some projects" (in 30 reviews)
- "I have had 5 different managers for the same position (sometimes for better, sometimes for worse)." (in 30 reviews)
- "Upper management thinks they are amazing but since they took over the reigns the only thing to show is a failing business with no growth in site." (in 23 reviews)
- "The senior leadership tends to lose focus of what is important and senseless processes get in the way of your day to day." (in 19 reviews)
Ratings by Demographics
This rating reflects the overall rating of Deluxe Corporation and is not affected by filters.
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- 2.0Aug 9, 2014Customer Service RepresentativeFormer Employee, more than 8 yearsColorado Springs, CO
They offer very good benefits and generous paid time off. Descent shift options and they don't change your shift without options you may select if you choose too change your work schedule. Management consists of professional and caring people who work hard to manage call center teams. Good people who work hard to help each individual phone rep succeed. Good culture of celebrating diversity, pot lucks, motivating customer service reps with respect and guidance. Good training.
Low starting pay for the expectations. Very difficult to promote for pay raise. Requirements are very challenging to earn monthly bonuses with much restriction on bonus amounts. Majority of phone reps never see a pay grade promotion so they can also increase their bonus amounts. Very high turnover rate as this job requires people who can tolerate the discipline , stress and accountability for low pay. Very micro-managed environment with management closely watching a large number of metrics including average talk time, sales revenue, compliance, break times. This position is good for people who like a very strict, rigid, busy, demanding time at work every single day. Company mandates overtime to often, not every month, but too often overall. Scripted dialogue with customers. Virtually no flexibility or creativity in performing sales. There is very little opportunity for career advancement as a customer service representative. Positions in other departments rarely open and usually just given to people already in admin or supervisor type positions. Also, labor loan opportunities not posted for interviews like in years past. Managers just secretly offer these to either their 'pets' or people they like the best. Management can be blind to some employees potential/ability past the phone rep position. Little incentive for new employees to stay with this company when they realize that hourly pay and potential bonuses too low for this companys high expectations.6
- 3.0Oct 11, 2023Senior Software QA EngineerFormer Employee, more than 1 yearAtlanta, GA
The people were ok at first but then turn on you as uncertainty grows and layoffs occurred. The pay was good.
Politics are unbearable and very negative on the team that I was part of.
- 4.0Dec 16, 2021Account ManagerFormer EmployeeMinneapolis, MN
People are friendly and eager to help
Base pay is hourly wage.Deluxe Corporation Response2y
Thank you for your feedback!
- 2.0Nov 14, 2016Product ManagementCurrent Employee, more than 3 yearsShoreview, MN
Benefits and salary are competitive. Working at home and flexible hours are accommodated in some departments. There are some smart and talented people here that are trying their best.
Leadership from the top down is weak and ineffective. The culture encourages department heads to be territorial and defensive because the pie is shrinking and all are desperate to hang on to their slice. Long-time employees who give mediocre performances stay on (and on) and fight any change. New hires come in with enthusiasm and fresh ideas but most find it impossible to maintain that enthusiasm past the first year. In some areas of the company, the culture is emotionally toxic, with entrenched cliques making life difficult for anyone they don’t like. Too many smart people are leaving the company because of the lack of leadership, failing product lines, inferior technology, toxic environment, and resistance to change.10
- 1.0Feb 20, 2012ManagerFormer EmployeeShoreview, MN
95 percent of the people that work at Deluxe are absolutely fantastic to work with. The problem is that the other 5 percent are in charge.
There is a revolving door. Many great people were let go because of constant schisms in upper and mid-level management. People that remain are severely overworked and are doing the job of several people.6
- 1.0May 8, 2019Sales ManagerFormer Employee, more than 3 yearsShoreview, MN
Solid benefits, never get fired or let go if you hit bare minimums and fly under the radar
Constant changing, increasing, and unreasonable demands and responsibilities. Goals shift like sand. Incompetent people in key positions put more work on smart, capable employees. Leaders block good people from promotions because they selfishly don't want to lose their work horses.5
- 5.0Sep 21, 2023Anonymous EmployeeCurrent Employee
Dynamic large company that is managed by people that care for their people and customers.
At times customers are not aware of the services we provide as our traditional business is heavily steeped in checks. But it is easy to overcome once you get the chance.
- 5.0Apr 7, 2022Client Service ConsultantCurrent Employee, less than 1 yearLenexa, KS
Nice office in Lenexa, KS where they have a big break room, walking track around a lake, free coffee drinks and don't charge you for parking. The people here are real friendly and they do company cookouts every so often for the workers. It is nice to work in a hybrid mode as well, which is crucial these days for a work/life balance.
I cannot think of any at this time yet.
- 5.0Mar 4, 2021Somewhere In IT DepartmentCurrent EmployeeToronto, ON
The company provides competitive total compensation package. The vast majority of people want to be here and are great to work with. The company is adapting exciting new technologies. Working from home was encouraged even before the pandemic.
Hiring replacements is sometimes a little slow.Deluxe Corporation Response3y
Thank for your providing us with your honest feedback! It is because of our commitment to enhancing our own technology that we enabled more than 3,000 Deluxers to work from home throughout 2020. We aim to be a flexible employer, particularly in light of the ongoing challenges presented by the pandemic and more. We appreciate you publicly sharing your trust in Deluxe, thanks again for the feedback!
- 2.0Jul 8, 2014Desktop EngineeringFormer Employee, less than 1 yearShoreview, MN
The salary for my position was great, as were the benefits.
I was expected to work a minimum of 55 hours per week, never leave my work post unless I was bringing lunch back, and could never leave the premises to eat lunch with my manager's manager as he would often take 1 1/2 hrs for lunch. After working 60 hours per week, a 1 1/2 hour lunch once a month seems perfectly acceptable!! The manager was a micro manager and did NOT know how to manage people on a team.2