Deluxe Corporation Employee Reviews about "people"

Cons

Low starting pay for the expectations. Very difficult to promote for pay raise. Requirements are very challenging to earn monthly bonuses with much restriction on bonus amounts. Majority of phone reps never see a pay grade promotion so they can also increase their bonus amounts. Very high turnover rate as this job requires people who can tolerate the discipline , stress and accountability for low pay. Very micro-managed environment with management closely watching a large number of metrics including average talk time, sales revenue, compliance, break times. This position is good for people who like a very strict, rigid, busy, demanding time at work every single day. Company mandates overtime to often, not every month, but too often overall. Scripted dialogue with customers. Virtually no flexibility or creativity in performing sales. There is very little opportunity for career advancement as a customer service representative. Positions in other departments rarely open and usually just given to people already in admin or supervisor type positions. Also, labor loan opportunities not posted for interviews like in years past. Managers just secretly offer these to either their 'pets' or people they like the best. Management can be blind to some employees potential/ability past the phone rep position. Little incentive for new employees to stay with this company when they realize that hourly pay and potential bonuses too low for this companys high expectations.

Cons

Politics are unbearable and very negative on the team that I was part of.

Cons

Leadership from the top down is weak and ineffective. The culture encourages department heads to be territorial and defensive because the pie is shrinking and all are desperate to hang on to their slice. Long-time employees who give mediocre performances stay on (and on) and fight any change. New hires come in with enthusiasm and fresh ideas but most find it impossible to maintain that enthusiasm past the first year. In some areas of the company, the culture is emotionally toxic, with entrenched cliques making life difficult for anyone they don’t like. Too many smart people are leaving the company because of the lack of leadership, failing product lines, inferior technology, toxic environment, and resistance to change.

Cons

There is a revolving door. Many great people were let go because of constant schisms in upper and mid-level management. People that remain are severely overworked and are doing the job of several people.

Cons

Constant changing, increasing, and unreasonable demands and responsibilities. Goals shift like sand. Incompetent people in key positions put more work on smart, capable employees. Leaders block good people from promotions because they selfishly don't want to lose their work horses.

Cons

At times customers are not aware of the services we provide as our traditional business is heavily steeped in checks. But it is easy to overcome once you get the chance.

Cons

I cannot think of any at this time yet.

Cons

I was expected to work a minimum of 55 hours per week, never leave my work post unless I was bringing lunch back, and could never leave the premises to eat lunch with my manager's manager as he would often take 1 1/2 hrs for lunch. After working 60 hours per week, a 1 1/2 hour lunch once a month seems perfectly acceptable!! The manager was a micro manager and did NOT know how to manage people on a team.