Deluxe Entertainment Reviews | Glassdoor

Deluxe Entertainment Reviews

Updated March 25, 2017
307 reviews

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2.6
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John Wallace
40 Ratings

307 Employee Reviews

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Pros
Cons
  • ZERO cost of living adjustments (in 15 reviews)

  • No work/life balance: you are expected to give up your personal life to serve the company (in 15 reviews)

More Pros and Cons

  1. Helpful (2)

    "Rebuttal to cost of living increase"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Engineer in Burbank, CA
    Current Employee - NOC Engineer in Burbank, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deluxe Entertainment full-time (More than 5 years)

    Pros

    has been in effect for the last year with a big raise for about 700 employees to get people to industry standards and with yearly increases in March.

    Cons

    Very demanding environment, but well worth it if willing to put the work in and Strive for excellence with work production/resolution.

    Advice to Management

    Keep on evolving some employees like the changes


  2. Helpful (2)

    "Deluxe Changing for the better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deluxe Entertainment full-time

    Pros

    Quickly transforming, significant opportunities to make a difference, supportive executive management team

    Cons

    The company is less siloed that it was two years ago, but it still has opportunities to consolidate further and have a more cohesive strategy


  3. "Positive management changes and environment shifting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Localization Staff in Burbank, CA
    Current Employee - Localization Staff in Burbank, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deluxe Entertainment full-time (More than 3 years)

    Pros

    - New CEO brings a fresh migration towards a nurturing, less fragmented environment
    - Several new senior management are serious, skilled and sincere
    - It takes time to turn around stagnant ideas and to weed out the grudge-holders

    - Access to offsite skill enhancement classes, on-site learning opportunities, tuition reimbursement, employee referral incentives, cross training opportunities
    - Benefits, 401k, employee events, developing training and onboarding programs
    - All ages, cultures, orientations, inclusive environment needing the same from staff

    - Apply yourself, go the extra mile, work like it's your own company and see it pay off.
    - Stick out your neck, venture from your comfort zone of being told step-by-step what your job is, we are in a time of daily changing tech, specs and demands - EVOLVE with it people - create your own asset-value by going above and beyond.
    - Do not expect anything handed to you, here or anywhere, regardless of your shiny degree

    - Most of the negative reviews lack the specificity required to address REAL issues - mudslinging - and that speaks to the character of the reviewer. If you don't have a clear vision-backed suggestion, then maybe that's why your work and tenure here suffer(ed).

    - I'm one who went from a very low paying job to a slightly better one specifically by sending emails to the upper management with non-snarky, professionally courteous line item suggestions and complaints - the CEO and division President both answered with results. They are adamant about wanting your feedback and they do listen.

    - I do NOT work in HR, recruiting or upper management
    - When I started here, every day was depressing, no one smiled, no raises, no advancement.
     After the new CEO came onboard, that started to change and it is still improving.

    Cons

    - Some managers don't risk fighting for their staff increases and promotions
    - Some staff seem resistant to recognize improvements, instead sticking to obsolete complaints
    - There are still remnants of the sneaky old guard, many of whom should have been fired when the new CEO came onboard - sloughing these egocentrics is taking too long and that is slowing progress

    Advice to Management

    1) Review the pay scales on a monthly basis, get everyone above $20 an hour before year end and sincerely aim to be the place everyone wants to work because of good pay and lifestyle accommodation (especially Transmissions, Vault, Shipping/Receiving - these are the backbone and are overlooked and overworked)
    2) Compose and present a concise advancement protocol and honor it like a blood pact
    3) Establish a mandate whereby all contractors and temp-to-hires are not stuck in that class more than six months
    4) Develop and enhance on-site learning and cross-training, build from within and reward regularly
    5) Get serious about SOTA refreshing of obsolete tech - we should have the best of the best gear
    6) Continue to unite under one pipeline management system, spare no cost to streamline processes
    7) The only reason this places survives is because there are enough people who really care, make morale a top priority by paying top dollar all the way to the bottom of the totem pole, and by always having SOTA tech.
    8) Company bulletin board where staff can share their gigs, premieres, awards, and real-life accomplishments - nearly everyone here has a passion that they want to promote

    You must WANT staff to brag about their great job and their awesome equipment and stay to the end of the movie just to see the Deluxe logo and feel that team identity.


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  5. Helpful (1)

    "Senior Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Deluxe Entertainment full-time (More than 3 years)

    Pros

    - Dynamic work environment with talented engineers.
    - Invests in engineer self improvement and have good work/life balance.
    - Free snacks, ping pong table and game nights are some fun activities that the company provides

    Cons

    - Career advancement is not clear.
    - Too much hierarchy and too many layers of managers


  6. "Just wanted to enter salary"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Deluxe Entertainment full-time

    Pros

    Good people, interesting work, nice atmosphere.

    Cons

    Workflow can be inefficient


  7. Helpful (4)

    "Extreme Lack of Communication From Upper Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Burbank, CA
    Current Employee - Account Manager in Burbank, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Deluxe Entertainment full-time (More than a year)

    Pros

    Some people are great to work with.

    Cons

    Upper management does not communicate and tends to keep everything a secret.
    Roles and expectations change constantly because they cannot backfill positions quick enough.
    Parking is horrible.

    Advice to Management

    Communicate, communicate, communicate!


  8. Helpful (3)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Burbank, CA
    Former Employee - Management in Burbank, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Deluxe Entertainment full-time (More than a year)

    Pros

    Meeting some awesome people. Benefits were ok.

    Cons

    Management was horrible. Especially current senior management. There was no communication between management either. The people were very rude and it was difficult finding genuine people. It was a very high school like environment and everybody wants to be in everyone's business. I worked there for a while and was micromanaged by people who shouldn't be telling others how to do their job. The training was inefficient and confusing- a messy flowchart with no purpose. Only way to move up is to brown nose . Some one from Upper Management was a former temp/contractor then overnight reached the top of the totem pole. Don't understand how that happens. Favoritism is big there. Definitely relieved to be out of Deluxe.

    Advice to Management

    Stop playing favorites. Check your middle level management and how they're treating other. There's a reason so many people have left. Open your eyes to the cattiness that consumes your company. it speaks volumes when new hires quit when they realize which account manager they'll be working with.


  9. Helpful (2)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    People are great to work with

    Cons

    Poor culture for non-talent employees. Upper management definitely has a disconnect to the rest of the employees.

    Advice to Management

    Care about your employees more. Not just those who bring in the money, but those in Accounting and Finance.


  10. Helpful (1)

    "Asset Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Asset Protection in Moosic, PA
    Former Employee - Asset Protection in Moosic, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Deluxe Entertainment full-time (More than 5 years)

    Pros

    None at the company. none

    Cons

    No advancement and bad managment

    Advice to Management

    Bad Management and could not advance


  11. Helpful (4)

    "Monopoly and Fear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Deluxe Entertainment full-time (More than 5 years)

    Pros

    It's a paycheck. Ability to learn about the entertainment business.

    Cons

    No increases. Upper Management is uninformed and does not listen. Parent company will not invest in employees. Fear of retribution for leaving to other companies in similar business, if you can even find one. I know of 4 former employees who have received personal legal threats for going to a competitor. Company revised employment letter and employee handbook and required everyone to sign new agreement that superseded any employment agreements, and the new employee handbook puts any employee at risk who leaves to go to a competitor. Feels like the company is participating in monopolistic behavior so they don't have to provide better services and squashed any entity that might try to enter the market or hire former Deluxe employees. Leaving Deluxe feels worse and harder than trying to leave communist country.

    Advice to Management

    Stop threatening employees and engaging in monopolistic behaviors. The customers are upset with the company but have nowhere else to go.



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